- Contact customers by telephone to determine the reason for delinquency and resolve accounts in full in accordance with Concord's procedures, client specifications and in compliance with the FDCPA and State Regulations.
- Consistently represent Concord in a professional manner.
- Locate customer contact information using various databases and systems (skip-tracing).
- Document all interactions with customers and update applicable account information.
- Able to react to change productively and handle other tasks as assigned.
- Typing, computer skills, Microsoft products (Word, Excel, etc.)
- At least two years of collections experience preferred
- Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act preferred
- Excellent analytical, communication, and negotiating skills
- Communicate information and ideas clearly through both speaking and writing
- Ability to work well on a team and focus on results; adaptable and flexible
- Ability to listen carefully, probe for additional details, and ask targeted questions to gather and integrate information
- Ability to persuade others to change their minds or behavior
- Ability to maintain composure in difficult situations
- Plan and prioritize multiple work tasks
- Detail oriented/organized style
- Ability to meet goals and deadlines in a fast-paced, stressful environment
- Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus.
- Schedule with require a minimum of 1 evening per week and 2 Saturdays per month.
- Base Salary 10,600 pesos
- Guarantee monthly bonus 4,000 pesos during training
- Hiring bonus 7,000 pesos for starts
- Internet Bonus 400 pesos
- Grocery tickets 2,000 pesos
-
Collections Agent
hace 6 días
WLP CONSTRUCTORA SA DE CV Ciudad de MéxicoRequerimos Collection bilingües sexo indistinto · con experiência en Cobranza · Bilingües · Manejo de computadoras. · Tipo de puesto: Tiempo completo, Por tiempo indeterminado · Salario: $15, $25,000.00 al mes · Horario: · - Turno de 8 horas · Tipos de compensaciones: · - Bono de ...
-
Collections Agent
hace 3 días
Von Talent Miguel Hidalgo, México**Ejecutivo de Cobranza Bilingüe** · Ejecutivo de Collections enfocado a negociaciones de productos automotrices · Experiência en negociaciones y seguimiento de casos puntuales. · Análisis de comportamientos de pago y riesgo-beneficio. · Manejo de Excel Básico · Facilidad de pala ...
-
Collections Agent
hace 1 semana
Von Talent Miguel Hidalgo, México**Ejecutivo de Cobranza Bilingüe** · Ejecutivo de Collections enfocado a negociaciones de productos automotrices · Experiência en negociaciones y seguimiento de casos puntuales. · Análisis de comportamientos de pago y riesgo-beneficio. · Manejo de Excel Básico · Facilidad de pala ...
-
Collections Agent
hace 1 semana
Intugo MéxicoMonitor accounts to identify late payments. Locate the debtors and contact them to agree on the repayment of the debt. Maintain accurate records and report on collection activity. · **Salary**: $13, $23,000.00 per month · Work Location: In person ...
-
Bilingüal Collection Agent
hace 3 días
TJ BPO Tlahuac, México**Quiénes somos** · Somos una empresa de Publicidad Digital, · Nuestro entorno laboral incluye: · - Oportunidades de crecimiento · - Fuerza de trabajo internacional · - Capacitación laboral · **Function** · - based customer outreach to connect with customers and collect past due ...
-
Agente de Collections
hace 6 días
Gordian Staffing Tlahuac, México**Gordian Staffing, A New Way of HR.** · Founded in 2019, Gordian Staffing helps small and medium-sized enterprises in the United States and Canada with specialized services and provides high-quality people solutions. Our headquarter is in Omaha, Nebraska. Abroad we have offices ...
-
AR Collections Agent LAM
hace 4 días
Maersk Mexico City, México De jornada completaThe Opportunity: · We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers' supply chain. We count on our people to make it happen. · At Maersk, we're not afraid to drive change or reinvent ourselves. As a r ...
-
Call Center Agent Collections
hace 1 semana
360 Bps Xico, MéxicoImportante compañía de financiamiento al consumidor especializada en la compra y servicio de automóviles solicita:"Ejecutivo Telefónico de Cobranza Bilingüe"Funciones: Realizar un seguimiento de las cuentas asignadas para identificar las deudas pendientes Planificar el curso de a ...
-
Ar Collections Agent Lam
hace 11 horas
Damco Spain Sl Xico, MéxicoWe have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers' supply chain.We count on our people to make it happen. · At Maersk, we're not afraid to drive change or reinvent ourselves. As a result of this, our Gl ...
-
Collections Analyst
hace 2 días
Citi Ciudad de MéxicoEl Analista de Cobranzas 1 es un puesto de nível inicial a cargo de realizar el contacto con el cliente entrante y saliente para fines de cobranzas, en coordinación con el equipo de Operaciones - Incumplimiento de cobranzas. El objetivo general de esta función es ayudar en los es ...
-
Gerente de Crédito y Cobranzas
hace 1 semana
Reach International Consulting Ciudad de MéxicoWe are seeking to recruit an experienced leader from the debt collection industry in Mexico. You will be working alongside our growing team of agents to ensure that customer debt is accurately captured, managed and recovered according to industry best practice. · **Key Deliverabl ...
-
Incr - Recovery Analyst 1 - C09
hace 11 horas
Citi Ciudad de MéxicoEl Analista de Cobranzas 1 es un puesto de nível inicial a cargo de realizar el contacto con el cliente entrante y saliente para fines de cobranzas, en coordinación con el equipo de Operaciones - Incumplimiento de cobranzas. El objetivo general de esta función es ayudar en los es ...
-
Gerente de Crédito y Cobranzas
hace 6 días
Reach International Consulting Ciudad de México**We are seeking to recruit an experienced leader having previously worked for loan-lenders, credit providers or debt collection agencies in Mexico. **You will be working alongside our growing team of agents to ensure that customer debt is accurately captured, managed and recover ...
-
Debt Collections Manager
hace 1 semana
Reach International Consulting Ciudad de México**We are seeking to recruit an experienced leader having previously worked for loan-lenders, credit providers or debt collection agencies in Mexico. **You will be working alongside our growing team of agents to ensure that customer debt is accurately captured, managed and recover ...
-
Debt Collections Manager
hace 6 días
Reach International Consulting Ciudad de México**We are seeking to recruit an experienced leader having previously worked for loan-lenders, credit providers or debt collection agencies in Mexico. **You will be working alongside our growing team of agents to ensure that customer debt is accurately captured, managed and recover ...
-
Sr Specialist
hace 1 semana
S&P Global Ciudad de México**The Role**: Sr Specialist - Collections · **The Grade/Level**: (relevant for internal applicants only) 9 · **The Location**: Mexico City · **The Team**: The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry ou ...
-
Finance Operations Clerk
hace 1 semana
Ria MéxicoManage models in Excel in order to create and assign collection files for Chargebacks, Adjustments & Fees for Check Cashing and RIA Digital returns · - Download bank files daily and updates models with new information in order to generate the new Collection files · - Save return ...
-
Agente Telefónico Bilingüe
hace 6 días
Empereon Constar LATAM Ciudad de MéxicoWe are professional, supportive and challenging. Our work environment includes: · - Growth opportunities · - Work-from-home days · - Relaxed atmosphere · - Flexible working hours · - Safe work environment · - On-the-job training · - **WEEKENDS OFF** · Estamos buscando agentes tel ...
-
Specialist Marketing Support
hace 1 semana
Hilton Grand Vacations MéxicoThe role of the Concierge is to provide sales agents with qualified prospects for timeshare presentations as well as provide general concierge services for all guests by offering area information and booking activities. · Book qualified prospects for sales presentations or altern ...
-
Junior Player Support Agent
hace 1 semana
Lionbridge City, México**Junior Player Support Agent** · **Part time, Flexible Schedule, Temp to Perm Potential** · **Gross Starting Salary of 18,000 MXN per month** · As a Player Support Agent for Lionbridge Games, your role will be vital in augmenting our customer support efforts. Your tasks will rev ...
Collections Agent - Mexico City, México - Concord Servicing
Descripción
Concord Servicing, a leading financial services company, is currently seeking a Collections Agent. The successful candidate will be responsible for helping the company recover overdue loan payments, communicating with customers to find payment solutions, and safeguarding the company's financial assets. Concord is a full-scope loan servicer that delivers compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers, ensuring the best possible experience for their customers.
The Collections Agent will play an important role in the company's operations as they help ensure the stability of the organization's financial standing. The ideal candidate should be knowledgeable of collections processes and regulations. They should also possess strong communication skills, be detail-oriented, and have a proven aptitude for problem-solving.
Responsibilities
Requirements
Benefits
