Trabajos
>
Mexico City

    Customer Service Associate - Ciudad de México - Marken

    Marken
    Marken Ciudad de México

    hace 5 días

    Default job background
    Descripción

    Description

    Title:

    Customer Service Associate

    Job Purpose:

    To provide an enhanced level of customer services and operational support. The Customer Service Associate will deal with shipment specific and other service-related issues.

    Main Duties and Responsibilities:

  • Monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
  • Work with customers on daily basis with the aim of developing an excellent working relationship.
  • Work with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
  • Book and process booking requests within Marken's internal database, generating and verifying shipping documentation where applicable.
  • Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
  • Coordinate with Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
  • Update clinical trial site information into Marken's internal database (where necessary).
  • Respond to incoming telephone and e-mail requests from external customers and internal offices/agents.
  • Prepare, verify and distribute country specific project documentation.
  • File and archive documents where required.
  • Attending customer meetings and teleconferences, when required.

    • Requirements:

  • Minimum 2 years of Customer Service experience required, experience in pharma industry, clinical trials, logistics or aviation transport preferred
  • Intermediate level experience in Microsoft Suite (Excel, Word and Outlook) required
  • Thorough understanding of Aviation/Airline networks
  • Excellent communication skills and ability to influence others
  • Ability to speak, read, write in English
  • Ability to work independently and collaborate with others
  • Excellent problem solving and prioritization skills essential
  • Flexibility in working hours required. Weekend coverage required in Customer Services as needed to support the operation

    • Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.

    Moving Our World Forward by Delivering What Matters.

  • Prudential

    Senior Customer Service Associate

    hace 1 semana

    Prudential Ciudad de México

    de puesto · **OBJETIVO DEL PUESTO** · Analizar, monitorear y gestionar el estatus de la cartera de Prudential, así como otorgar seguimiento a las solicitudes de servicio, aclaraciones y reclamaciones, administrando la cartera de los agentes, identificando el tipo de requerimiento ...

  • Logicalis

    Service Intelligence Associate Manager

    hace 3 días

    Logicalis Ciudad de México

    Experiência manejando de métricas de servicio · Experiência en renovaciones, Incentivos y rebates · Experiência manejando ITSM ServiceNow · Experiência con la entrega (transiciones) de servicio al cliente · Experiência manejando SLAs, escalamientos, quejas reclamos y contratos. · ...

  • RCM Recursos Certificados de Mexico

    Customer Service Associate

    hace 1 semana

    RCM Recursos Certificados de Mexico Iztapalapa, México

    **Agente bilingüe en Atención a clientes para importante Institución Bancaria** · - Labora 9 hrs al día. · - 2 días de descanso a la semana · - Zona a laborar: _**Perinorte, Cuautitlan Izcalli**_ · **Requisitos**: · - Inglés _avanzado_ · - Bachillerato concluido indispensable · - ...

  • Johnson Controls

    Associate Field Service Tech I

    hace 6 días

    Johnson Controls Federal, México

    **Johnson Controls** · En **Johnson Controls **, estamos comprometidos en trabajar día con día en crear y mantener edificios sustentables que sean más seguros y más inteligentes, buscando tener un impacto positivo no sólo en las personas y las comunidades a las que pertenecen así ...

  • Citi

    Analista de Aclaraciones C08/ Service Associate 2

    hace 1 semana

    Citi Ciudad de México

    El Asociado de Apoyo de Operaciones 2 es un puesto de nível inicial a cargo de brindar servicios de apoyo de operaciones, incluyendo lo siguiente: mantenimiento de documentación/registros, almacenamiento y obtención de registros, mantenimiento de cuenta, aspecto y apertura de cue ...

  • RCM Recursos Certificados de Mexico

    Customer Service Associate

    hace 6 días

    RCM Recursos Certificados de Mexico Tlahuac, México

    **Agente bilingüe en Atención a clientes para importante Institución Bancaria** · - Labora 9 hrs al día. · - 2 días de descanso a la semana · - Zona a laborar: _**Perinorte, Cuautitlan Izcalli**_ · **Requisitos**: · - Inglés _intermedio avanzado_ · - Bachillerato concluido indisp ...

  • Benchmark Gensuite

    Customer Services Associate

    hace 1 semana

    Benchmark Gensuite México

    **Customer Services Associate** · Full Time | Hybrid · San Luis Potosi, MX · **Innovate with Benchmark Digital as a Customer Services Associate** · Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in t ...

  • Swiss RE

    Business Services Associate

    hace 6 días

    Swiss RE Ciudad de México

    **Business Services Associate** · The objective of this position is the assistance with business-processing and technical support to the underwriting team (Latin America -Specialties, Engineering, Property, Aviation, Agro and Casualty) · **About the role**: · - Assistance with bu ...

  • Kerry

    Associate Service Desk Analyst

    hace 1 semana

    Kerry México

    **Requisition ID **45201 · **Position Type **FT Permanent · **Recruiter** · **Posting Type** DNI · Leading to better encompasses all we do at Kerry, it's how we've become the worlds leading taste and nutrition company. Whether it's building and manufacturing sustainable solutions ...

  • Kerry

    Associate Service Desk Analyst

    hace 3 días

    Kerry México

    **Requisition ID **47538 · **Position Type **FT Permanent · **Recruiter** · **Posting Type** DNI · Leading to better encompasses all we do at Kerry, it's how we've become the worlds leading taste and nutrition company. Whether it's building and manufacturing sustainable solutions ...

  • Kroll, LLC

    Senior Associate, Valuation Services

    hace 1 semana

    Kroll, LLC Ciudad de México

    In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We ...

  • Kroll

    Senior Associate, Valuation Services

    hace 3 días

    Kroll Ciudad de México

    In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. · W ...

  • Kellogg Company

    Sr Distribution Services Associate

    hace 1 semana

    Kellogg Company México

    Join our team as as Sr. Distribution services associate. In this position, you will be responsible for driving value creation in joint Supply Chain through customer collaborative strategic programs and interdisciplinary teams. · **HERE'S A TASTE OF WHAT YOU'LL BE DOING** · - **De ...

  • Infor

    Client Service Specialist, Associate

    hace 1 semana

    Infor Ciudad de México

    General information- Country · - Mexico · - City · - Mexico City · - Department · - Software as a Service · - Job ID · - 37611 · - Description & RequirementsWe are seeking an Associate Client Service Specialist to provide quality customer support to our new and existing customer ...

  • Swiss RE

    Associate Client Accounting Services

    hace 6 días

    Swiss RE Ciudad de México

    **Associate Client Accounting Services** · **About Swiss Re** · Swiss Re Corporate Solutions provides risk transfer solutions to large and mid-sized corporations around the world. Its innovative, highly customized products and standard insurance covers help to make businesses mor ...

  • Veeva Systems

    Technical Customer Service Associate

    hace 1 día

    Veeva Systems Ciudad de México

    Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth pot ...

  • Netflix

    Global Employee Services Associate

    hace 1 día

    Netflix Ciudad de México

    Mexico City, Mexico- Talent and Recruiting- Netflix is the world's leading streaming entertainment service, with 222 million paid memberships in over · - 190 countries enjoying TV series, documentaries, feature films, and mobile games across a wide variety of genres and languages ...

  • QAD, Inc.

    Associate Service Delivery Analyst

    hace 1 semana

    QAD, Inc. Ciudad de México

    Company Description · QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. · - We are a virtual first company an ...

  • Netflix

    Employee Services Workday Associate

    hace 1 semana

    Netflix Ciudad de México

    Mexico City, Mexico- Talent and Recruiting- Netflix is the world's leading streaming entertainment service with 236 million paid memberships in over 234 countries enjoying TV series, documentaries, feature films, and mobile games across a wide variety of genres and languages. Mem ...

  • Novartis

    Secops & Vulnerability Services Associate Director

    hace 4 días

    Novartis Ciudad de México

    387625BR · **SecOps & Vulnerability Services Associate Director - Americas**: · Mexico · **About the role** · Location: Mexico City - Hybrid work. · We are seeking an SecOps & Vulnerability Services Associate Director - Americas to reduce risk exposure from security vulnerabiliti ...