- Act as the primary point of contact for clients seeking technical assistance via phone, email, or in-person.
- Provide prompt and courteous support to clients experiencing technical issues with hardware, software, or network systems.
- Diagnose and troubleshoot technical issues, including hardware and software problems, network connectivity issues, and system errors.
- Escalate complex technical issues to the appropriate level of support personnel for resolution.
- Document all client interactions, including issue details, troubleshooting steps, and resolution outcomes, in our ticketing system.
- Follow up with clients to ensure that technical issues have been resolved to their satisfaction.
- Collaborate with other members of the support team to share knowledge and best practices for resolving technical issues.
- Stay up-to-date on the latest technologies and industry trends to provide the highest level of service to our clients.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience of at least 1 year working in a technical support or service desk role.
- Strong technical skills, including proficiency with Microsoft Office Suite, Windows operating systems, and basic networking concepts.
- Foundational knowledge on Trouleshooting, ITIL, Six Sigma
- Familiarity with Ticketing tools
- Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
- Strong problem-solving skills and the ability to think creatively to resolve technical issues.
- Ability to work well under pressure in a fast-paced environment and prioritize multiple tasks effectively.
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) a plus.
- Only Resumes in English will be considered
- Access to private medical insurance through Axa
- Life insurance policy via Sura Seguros
- 30-day Christmas bonus and a monthly technology stipend
- Contribution of 8% of the employee's salary to a savings fund
- Vacations according to federal law
- Flexible time off policy that allows you to manage your schedule and rest and recharge when you need to
- Family-friendly benefits, including 16 weeks off for Maternity leave, 8 weeks off for non-birthing parent leave, and employer-paid short-term and long-term disability.
- Support on individual development through certifications, continued learning, conferences, and more.
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IT Help desk Consultant - Ciudad de México - The Launch Box
Descripción
About Us: The Launch Box, LLC is the engine of the fastest growing and most successful new professional services firms. The Launch Box provides investment capital, strategic advice, comprehensive services, and turnkey systems to accelerate the launch-to-scale-to-exit timeline and reduce risk for founders. With an expert team and variable cost structure, we increase the probability of success while building valuable, sustainable, and marketable professional services firms.
The Launch Box is seeking an IT Help desk Consultant to join our team. In this role, you will be responsible for providing technical assistance and support to our clients in a fast-paced and dynamic environment. You will serve as the first point of contact for clients seeking technical assistance and will work diligently to resolve their issues in a timely and efficient manner.
What You Will Do:
Your knowledge, skills, and abilities:
Why The Launch Box?
We are committed to creating an inclusive environment for our team. If you have a special need that requires accommodation, please let your recruiter know.
We currently offer the following benefits:
We value a diverse workforce and a culture of inclusivity and belonging. All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. The Launch Box is an Equal Opportunity Employer.
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