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Hermosillo

    Collections Specialist - Hermosillo, México - Intugo

    Intugo
    Intugo Hermosillo, México

    hace 2 semanas

    Default job background
    Descripción

    Responsibilities:

    • Collect all outstanding balances from clients in a timely manner.
    • Prepare balance summary spreadsheets for parent/child accounts.
    • Provide account reconciliations when requested.
    • Review account notes in the accounting system and/or Great Plains screens to ensure accuracy of dollar amounts to be collected.
    • Perform follow-up calls and/or send collection notices to collect on outstanding balances.
    • Draft and send final demand letters and reduced rate letters
    • Negotiate and work closely with collection manager on settlement offers and/or payment plans.
    • Interface with sales with accounts needing a special action taken (credits to be processed, sales forms correction to be made, approval for write-off, adjustments, etc.).
    • Proactively escalate pre-suspension alerts to bus. Ops. Due to non-payment of account balances.
    • Address customer complaints with regards to invoicing or services rendered with designated team.
    • Recommend and prepare accounts to be outsourced to the third-party collection agency.

    Required qualifications:

    • 1 year of customer service or data entry experience or previous collections experience doing similar work as described Excellent communication skills being able to communicate clearly and concisely, both orally and written. Experience working with USbased and international clients. Proficiency in excel and word Previous accounting experience doing similar work as described. College degree in accounting or some secondary educational coursework including at least introductory accounting. Working knowledge of bookkeeping, record keeping and clerical reporting procedures. Proficiency in Great Plains and online banking functionality is a plus.

    Tipo de puesto:

    Tiempo completoSalario:
    $18,500.00 al mesHorario:
    • Lunes a viernesPrestaciones:
    • Vales de despensaIdioma:
    • Inglés avanzado (Deseable)

    Lugar de trabajo:
    Empleo presencial
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