- Work with ServiceNow incidents, both automatic or raised by users
- Follow detailed support protocols, workflow and outlines
- Escalate cases based on complexity, priority and client requirements
- Validate data on websites of financial organizations
- Work with case sensitive data under tight SLA's
- 2+ years of Level 1 experience in Application Support
- 2+ years of relevant professional experience (reporting (Power BI for at least 1 year), data analysis, data manipulation techniques)
- Excellent communication skills, ability to work closely with clients
- Ability to understand what macroeconomic category certain data may relate to
- Self-motivated personality and excellent problem-solving skills, can-do attitude
- ITIL knowledge
- Experience in Financial / Banking Companies
- English B2+
- ServiceNow
- Power BI
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
- Monthly non-taxable amount for the electricity and internet bills
- By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM ́s Privacy Notice and Policy
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Junior Application Support - Ensenada, México - Epam
Descripción
DESCRIPTION
Are you a skilled Data Support Analyst with a passion for fintech?
Do you thrive in dynamic, collaborative environments?
If so, we have an exciting opportunity for you
We're currently seeking a Junior App Support to join our vibrant team.
This role offers the chance to ensure business continuity and prevent critical processes and software solutions from failing. If you're ready to take your career to the next level, we'd love to hear from you
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential
Responsibilities
