- End to end IT support
- Develop self-help documents
- IT asset set up and decommissioning
- Documentation and reporting
- End user training
- Test and develop resolutions
- Participate in audits
- Troubleshooting and root cause analysis
- Monitor and track issue resolution
- Maintain equipment stock
- Bachelor's Degree in Systems Engineering or
related field - 1 year of experience supporting IT, operating
systems (Windows), service desk - Advanced English (reading 100%, speaking 50%)
- Excellent customer focus
- Availability to work on site and schedule
availability - 1 year of experience supporting manufacturing
environment - Understand networking concepts; servers; LANs/WAN
- Experience using help desk call logging system
- Conveys information with clarity, ensuring
messages are understood across diverse, global teams - Ability to use desktop computer hardware and
software knowledge to assess, diagnose, and correct problems for customers - Effectively demonstrates ability to deliver on
complex situations or problems without guidance or supervision - High communication skills
- JOB ID: HRD227644
- Category: Information Technology
- Location: Calle Metalmecánica,No. 9701 Colonia Parque industrial Chihuahua Sur,Chihuahua,CHIHUAHUA,31385,Mexico
- Nonexempt
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IT Customer Support Specialist - Chihuahua, México - Honeywell
Descripción
Innovate to solve the world's most important challenges
Join Honeywell's One IT team that offers IT support to
Honeywell end users across the globe. You will deliver the most effective,
secure and responsive service to our customers and enable them to make informed
decisions in a connected way. You will provide contemporary services and make
it easy for users to engage with IT. You will support a growing user base,
while managing multiple projects simultaneously. You will guide junior staff
and be the point of escalation for complex technical issues. You will perform
root cause analysis and ensure closure of issues to ensure the highest levels
of customer satisfaction
Step into a world of innovation and join Honeywell, a
frontrunner in pioneering technologies that reshape industries worldwide. At
Honeywell, we're not just a company; we're a driving force behind cutting-edge
solutions that span across diverse sectors, from aerospace and automation to
safety and beyond. Picture yourself not just as a team member, but as a key
player in creating a safer, smarter, and more sustainable future through our
cutting-edge offerings.
Key Responsibilities