Customer Support Agent - México - TLNT

TLNT

Empresa verificada

México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Passionate about shaping the future of health? Dive into an opportunity with a leading Direct-to-Consumer (DTC) brand. Our client is revolutionizing the industry, merging high-quality products that promote a healthy lifestyle. They're seeking a dedicated, customer-centric individual to join as a

If you're driven to make a significant impact and be part of something monumental, this role is beckoning.

This is an incredible remote opportunity to work for a US-based company.

What You'll Do:

Assist customers in navigating the website, placing orders, and addressing productrelated queries.
Leverage experience in ecommerce to guide customers through the purchasing process and troubleshoot any issues they may encounter.
Engage with customers across various platforms, ensuring consistent and highquality support.
Be prepared to provide support via phone when necessary, offering a personalized and empathetic experience.
Handle customer inquiries and complaints, provide appropriate solutions within the expected timeline, and follow up to ensure resolution.
Proactively identify areas for improvement in customer support processes and suggest enhancements.
Collaborate with the team to implement changes that enhance overall efficiency and customer satisfaction.
Clearly convey the benefits of a product to potential and existing customers.
Report customer feedback and platform issues to improve the customer experience.
Maintain a courteous and calm manner at all times to deescalate stressful situations.
Suggest products and services to clients based on their requests and needs.

What You Need:

Previous experience in a customer support role in an ecommerce environment.

(Is a must):

Exceptional written and verbal communication skills.
Proficiency in using customer support software and multitasking in a fastpaced setting.
Ability to adapt and learn quickly in a rapidly evolving environment.
Empathetic and enthusiastic approach to customer interactions.
Selfsufficient with the initiative to propose and implement process improvements.

Salary & Benefits:

Competitive salary.
This is a fulltime (40 hours per week), longterm position.
The position is immediately available and requires entering into an independent contractor agreement with TLNT.
Work from home.
Monday through Friday, 8am to 5pm (+/ 1 hour accepted)
PST.
Additional perks and benefits.