- Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants.
- For more information about our website privacy practices, please see our Privacy Statement.
- Lead and develop a dedicated team of Customer Success Managers, emphasizing the delivery of our Signature customer experience.
- Ensure efficient allocation of Customer Success Managers and collaborate with delivery leaders to align the best resources for our customers.
- Lead all aspects of the execution of Signature offers for designated clouds, focusing on customer satisfaction and success score metrics.
- Develop executive relationships with customers and assist in handling customer issues and improving the value derived from their Signature investments.
- Proactively identify and address high-risk customers, aligning internal teams including executive sponsors and corrective actions
- Partner closely with Account Executives and other Salesforce teams, ensuring cohesive relationships.
- Partner with Renewals team and Success Plan Sales to ensure Signature Success Plan renewals and growth across teams.
- Ensure that team activities adhere to the obligations of the Signature Offer and Account Success goals.
- Cultivate the professional growth of the team in alignment with Account Success and individual career path objectives.
- Successful track record in customer success or related roles, with at least 5 years in a front-line leadership position.
- Demonstrable experience in leading customer success teams, with a focus on customized customer experiences.
- Strong ability to collaborate and drive outcomes across multiple internal teams and external partners.
- Ability to drive effective and influencing conversations at the C-level.
- Facilitate difficult discussions and be adept at handling objections.
- Knowledge in one or more lines of business.
- Proficient in risk management, with a proactive approach to identifying and addressing potential issues.
- Drive important metrics related to Customer Success Score, Customer Satisfaction, and Signature Adoption.
- Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
-
Customer Success Manager
hace 1 semana
Gigamon Ciudad de MéxicoGigamon, certified as a Great Place to Work, helps the world's leading organizations run fast, stay secure and innovate. We provide the industry's first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and n ...
-
Customer Success Manager
hace 1 semana
Multiplier Ciudad de México**_Customer Success Manager (Remote)_**: · **_Location: Mexico_**_|_**LATAM**: · **A bit about us** · We're at the forefront of one of the most exciting evolutions of our generation - remote staffing. No longer do employers have to hire according to geography, and no longer do em ...
-
Customer Success Manager
hace 13 horas
Yalo Inc. Ciudad de México**Yalo**: · Hi This is Yalo We are on a mission to bring conversational commerce to the world... · Remember how it used to be to interact with businesses that knew and understood you, that could recommend exactly what you needed, and that with a simple message could get you what ...
-
Customer Success Manager
hace 1 semana
LSEG (London Stock Exchange Group) Ciudad de MéxicoA Customer Success Manager (CSM) connects our clients to Refinitiv's Trading solutions, including desktop, and feeds. The CSM plays a vital role in ensuring that our customer's fully leverage the value of Refinitiv by discovering and implementing workflow solutions while continuo ...
-
Customer Success Manager
hace 5 días
Mambu Ciudad de MéxicoWho we are: · In the last 10 years, Mambu has been revolutionising banking - making it more accessible, more straightforward and more inclusive for everyone. With fresh funding secured and a near €5 billion valuation we have huge ambitions for ourselves and the whole banking sect ...
-
Customer Success Manager
hace 3 días
Yalo Inc. Ciudad de México**Yalo**: · Hi This is Yalo We are on a mission to bring conversational commerce to the world... · Remember how it used to be to interact with businesses that knew and understood you, that could recommend exactly what you needed, and that with a simple message could get you what ...
-
Customer Success Manager
hace 5 días
SoftwareONE Ciudad de MéxicoJob Function: Goatpath Why SoftwareONE?: · The role: · **Responsibilities and Focus areas**: · - Leading and supporting our customers with their on-boarding using project-based methodology · - Working with the sales teams to support the sales cycle and govern customer expectation ...
-
Customer Success Manager
hace 4 días
Belvo Ciudad de México**A little bit about us**: · We are Belvo, an open finance API platform with the bold vision of democratizing access to financial services in Latin America. We enable any financial innovator to access and interpret financial data - as well as initiate payments from their end-user ...
-
Customer Success Account Manager
hace 13 horas
Microsoft Ciudad de MéxicoWe are looking for a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers that have a significant number of key cross-cloud workload engagements running concurrently. As the CSAM you will drive consumption planning & ...
-
Customer Success Manager Ii
hace 3 días
Mindbody MéxicoWe're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the ...
-
Senior Customer Success Manager
hace 13 horas
Improvado Ciudad de México**Please note: this position is just for those who are ready to work due to the USA holidays schedule** · **Mission** · Improvado is committed to empowering the revenue of marketing teams to make business decisions through data simplification. Today, data lives in many different ...
-
Junior Customer Success Manager
hace 13 horas
Admitad Ciudad de México**What you'll do**: · - Helping the customers achieve their goal as seamlessly as possible. · - Answering support tickets and processing technical requests; · - Provide technical support/guidance for supported integrations; · - Offer guidance on how to achieve desired tracking an ...
-
Customer Success Manager
hace 2 días
PepsiCo Miguel Hidalgo, México**Overview** · **We Are PepsiCo** · PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and conv ...
-
Employee Success Business Partner Manager
hace 4 días
Salesforce Ciudad de México**Job Category **:Employee Success Group · **Job Details**: · We have a great opportunity for an experienced, hard-working, flexible, team player and results-driven HR Business Partner to align our Employee Success initiatives and functions with business goals. We look for a Busi ...
-
Customer Success Manager
hace 5 días
Upfluence Iztapalapa, México**Vacante para la empresa Upfluence en Roma Norte -Cuauhtémoc, Ciudad de México**: · **About Upfluence** · Upfluence helps its customers tell their stories with powerful tools dedicated to the creator economy and social commerce. · Upfluence allows brands and agencies to collabor ...
-
Customer Success Manager
hace 2 días
Overhaul Group Inc Tlalnepantla, México**Who We Are** · Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can ...
-
Customer Success Manager
hace 4 días
Salesforce Tlahuac, MéxicoJob Category · Customer Success · Job Details · **About Salesforce** · We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in ...
-
Customer Success Manager
hace 13 horas
Cobee Tlahuac, México**About Us & Our Culture**: · We, employees, need a much more engaging solution around our compensation, and that's why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering**:to become the most desirable solution for employees to get compen ...
-
Customer Success Manager
hace 1 semana
Venafi Tlahuac, MéxicoThere are 2 actors on a network, people and machines. Just as usernames and passwords are used by people to access machines, machine identities are used by machines to identify and access each other. Venafi is the inventor of the technology that manages and protects machine ident ...
-
Customer Success Manager
hace 13 horas
PayPal Tlahuac, MéxicoAt PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secu ...
Director / Sr. Manager Customer Success Management - Ciudad de México - Salesforce, Inc.
Descripción
Director / Sr. Manager Customer Success Management
Apply remote type Office - Flexible locations Mexico - Mexico City time type Full time posted on Posted Yesterday job requisition id JR243157To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer SuccessJob Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.
For our customers who wish to get the most value out of Salesforce with an enterprise experience, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.
The Frontline Manager ensures that their team of 8-15 Customer Success Managers consistently offers a premium Signature experience to our customers. This role isn't just about leadership; it's about encouraging collaboration across various facets of Salesforce, from ensuring efficient allocation of the team to aligning the right resources for customer delivery. Simultaneously, they cultivate valuable executive relationships, handle risk with foresight, and deepen connections with our broader Salesforce teams. ResponsibilitiesPreferred Qualifications and Skills
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .
Salesforce welcomes all.
About Us
We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.
#J-18808-Ljbffr