Technology Consultant - Mexico City, México - Qualtrics

Qualtrics Mexico City, México

hace 2 semanas

De jornada completa

Descripción

The Implementation Team is at the heart of Qualtrics. The initial onboarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our clients' goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements.

How You'll Find Success

You will know you are doing a great job when you:

Successfully onboard our clients, implement and deliver customer projects, driving them from inception to production go-live
Deliver solutions of value to our customers, ultimately resulting in high renewal and expansion rates
Build strong, lasting relationships with clients, and are a creative and analytical problem-solver
Support the Product team to improve product features and, in time, the Sales team in pursuit of large deals.
Exhibit the ability to effectively juggle multiple priorities
Demonstrate outstanding interpersonal, collaboration, and communication skills
Most importantly, you care deeply about our clients and provide them a world-class experience

How You'll Grow:

You will be joining a fast-growing, highly-motivated team that has a considerable impact on the business and many opportunities to evolve, such as the following:

Hands-on experience with emerging technologies
Exposure to the latest thought leadership in the XM industry
Opportunities to own and drive initiatives and strategic projects, such as the adoption of new product features
Opportunities to demonstrate leadership, mentoring, and knowledge sharing across the organization
Avenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growth

Things You'll Do

Rapidly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions
Design and document functional and technical requirements and help scope projects by understanding timelines and work
Solve complex technical implementations both independently and in a team environment
Clearly communicate solutions back to clients through multiple communication channels
Enable clients on the Qualtrics Experience Management (XM) Platform and related solutions
Lead implementation projects to completion, including management of client relationships, schedule, risks, issues, and resources.
Coordinate and collaborate with the Engagement Manager and other members of the internal account team.
Collaborate with our Product Management and Engineering teams to solve problems and deliver custom engineering solutions
Contribute to the team's body of knowledge, including lessons learned, best practices, and guidance materials.
Continuously adapt and deepen your product knowledge while staying updated on emerging technologies.

What We're Looking For

We know that women and people from underrepresented groups tend to not apply unless they meet all the criteria - if you believe you are qualified for the role, we encourage you to apply even if you don't meet all the criteria.

3-6 years of experience at a SaaS/Technology/Consulting Company
Bachelor's degree or greater in Computer Science or Information Systems/Technology, or equivalent experience
Experience in the delivery of technical solutions that drive business value
Experience in project management is beneficial, but not required
Basic skills in the language of technology, through coding and engineering, e.g. HTML/CSS, Javascript (beneficial but not required)
Excellence in written and verbal communication, problem-solving, and working in a rapidly changing environment
Client-facing experience in a technical or project management role
Fluency in English
Additional languages beneficial, but not required

What Differentiates Us From Other Companies

Work-life integration is deeply important to us - we have frequent office events, team outings, and happy hours
Qualtrics Experience Program - MXN 36,882 for an experience of your choosing (eligible after a year)
Wellness reimbursement - up to the value of MXN 6,250 per quarter can be reimbursed for a variety of wellness activities
Allowances for meals, transportation, groceries, and more
We take pride in our office design aiming at fostering creativity
We believe in sharing Qualtrics' success which is part of the compensation for all employees

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

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Technology Consultant - Mexico City, México - Qualtrics

Descripción

How You'll Find Success

How You'll Grow:

Things You'll Do

What We're Looking For