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Shift Manager Jr - Saltillo, México - Servicios Comerciales Amazon México S. de R.L. de C.V.
Descripción
Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online.
Shift Manager Jr is the support for the completely last mile operations within a delivery station.The role is responsible for managing a +20 hourly team, safety metrics, attrition, payroll, shifts, vacations, overtime and the AMZL OPS metrics; delivery efficiency, number of routes, cost per shipment.
In addition, this role gives support in purchasing tools, services and consumables for the station.The impacts of this position are:
Operational KPIs and cost goals in the strategic plan. The overriding goal is to maximize customer satisfaction and through this long term shareholder value.
Delivery Shift Manager Jr should coach and mentor the PA team (hourly) to ensure that performance objectives are met and building positive employee relations and bench strength for the organization.
The successful candidate will continuously improve the efficiency of delivery processes and instill a culture of customer obsession, safety, and best-practice sharing.
This role also serves as a thought partner with other internal teams like project team to launch new stations and design new delivery models.
Responsibilities:
Saltillo, MEX
BASIC QUALIFICATIONS
High School Diploma or Bachelor Degree in progress.
1+ years of direct management experience of employees and their performance.
2+ years of general experience
Candidates must have flexibility to work weekends and/or overnight shifts, if needed.
English Basic Level (A2+)
Excel knowledge
PREFERRED QUALIFICATIONS
Bachelor Degree completed.
Demonstrated experience to effectively manage workload and meet aggressive deadlines.
1+ years management experience in a delivery, manufacturing, production or distribution environment.
Management of a minimum of 20 employees (including payroll, performance management, work-flow assignment).
Interest in long-term career development in Logistics & Transportation.
Experience working and managing 3PL operations.
Conversational English.
