- Work independently and with your team to help achieve the overall goals of the department.
- With minimal supervision and guidance, conduct high-quality research and in-depth analysis on credit card chargebacks to investigate for criminal or buyer fraud.
- Work directly with merchants to educate them about chargebacks and chargeback processes and policies. Complete initial intake and discovery with merchants to understand their existing chargeback processes and chargeback needs.
- Create materials for merchants to ensure they understand Signifyd's processes and policies.
- Support merchants with any inquiries they may have around chargeback processes and policies.
- Outreach with customers, banks, processors and internal and external stakeholders to scale and optimize processes.
- Collaborate in the identification and reporting of issues impacting the department.
- Once upskilled in our process you will complete quality assurance, along with other administrative tasks.
- Work closely with cross-functional teams such as customer success, product, and finance teams.
- Collaborate with technical teams to onboard and properly configure merchants chargeback processing and representment flows. Ensure proper data quality and access checks are conducted.
- Proactively research new chargeback processes and industry updates that affect Signifyd merchants. Provide consulting services to merchants to advise them on best practices for avoiding and fighting chargebacks.
- Fluent in Spanish and English
- Minimum of 3 years of experience in chargeback analysis and fraud prevention in the US market.
- Sound understanding of card networks' regulations (Visa, Mastercard, American Express, and Discover) for both merchants and consumers
- Strong problem-solving, change management, and analytical skills.
- Strong documentation skills to improve processes and provide updates on ongoing tasks (ideally know how to work with Jira or similar)
- Excellent time management skills with the ability to prioritize, multi-task, or work flexible hours when necessary.
- Exceptional attention to detail, and strong problem-solving skills.
- A team-player mentality and a proactive attitude, with the ability to collaborate effectively within a team and independently.
- Ability to manage internal and external stakeholders, providing updates on tasks and projects, communicating within and across departments, making recommendations and raising areas of improvements.
- Must possess a high level of computer skills to effectively use multiple systems, with advanced knowledge in G-Suite and strong research skills
- Highly professional with a willingness to adapt to a constantly changing, customer focussed work environment while maintaining strict adherence to Signifyd's Security and Privacy policies
- Ability to maintain confidentiality whilst exercising discretion and professionalism with sensitive information
- Experience using a variety of payment platforms or processors (Stripe,Clientline, Braintree PayPal, Adyen, etc.)
- Excel expert.
- Knowledge and experience using SQL and designing dashboards in Looker
- Health, Dental & Vision Insurance
- Life Insurance of 24 months salary
- Annual Performance Bonus
- Christmas Bonus of 1 Month's Salary
- Food Vouchers
- Stock Options
- Paid Parental Leave
- Flexible Work Arrangements
- Telework Stipend for Home Internet
- 12 Paid Vacation Days with 85% Vacation Premiums
- Paid Holidays
- Company Social Events
- Signifyd Swag
- Dedicated learning budget through Learnerbly
- On-Demand Therapy for all employees & their dependents
-
Fraud and Chargeback Investigate Analyst
hace 2 días
DiDi Global Ciudad de MéxicoCompany Overview: · DiDi Global Inc. es la plataforma de tecnología de movilidad líder en el mundo. Ofrece una amplia gama de servicios basados en aplicaciones en mercados que incluyen Asia-Pacífico, América Latina y África, incluidos servicios de transporte, taxis, chófer, engan ...
-
Chargeback Analyst
hace 16 horas
Signifyd Mexico City, MéxicoMUST SUBMIT RESUME IN ENGLISH · Position Overview: · You'll join a team working towards minimizing losses, maximizing revenue, and mitigating fraud and credit risk for our customers. You will be using your excellent skills in research and investigation to recover funds while wor ...
-
North America Chargeback Analyst
hace 16 horas
MX19 Alcon Laboratorios S.A. De C.V. Company Mexico City, México De jornada completaNorth America Chargeback Analyst · At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions a ...
-
Senior Chargeback Business Analyst
hace 16 horas
Signifyd Mexico City, MéxicoMUST SUBMIT RESUME IN ENGLISH · Position Overview: · You'll join a team working towards minimizing losses, maximizing revenue, and mitigating fraud and credit risk for our customers. You will be working alongside merchants guiding them through the onboarding process and once the ...
-
Senior Chargeback Business Analyst
hace 1 semana
Signifyd Xico, MéxicoMUST SUBMIT RESUME IN ENGLISH Position Overview: · You'll join a team working towards minimizing losses, maximizing revenue, and mitigating fraud and credit risk for our customers. You will be working alongside merchants guiding them through the onboarding process and once they a ...
-
Risk Sr Analyst
hace 1 día
DiDi Global Ciudad de MéxicoCompany Overview: · DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared ...
-
IT Senior Business Analyst
hace 12 horas
Guerbet Mexico City, México Long-term/regularAt Guerbet, we build lasting relationships so that to enable people to live better . This is Our Purpose. · We are a global leader in medical imaging, offering an extensive portfolio of pharmaceuticals, medical devices, digital and AI solutions, for diagnostic and interventiona ...
-
Deductions Analyst
hace 1 día
Mri Network Xico, México**Deductions Analyst****Primary Role**:- Investigates and researches deductions and claims to determine validity- Responsible for clearing all deduction types on customer accounts- Communicates with sales team, account management department, and customers to obtain documentation ...
Senior Chargeback Analyst - Mexico City, México - Signifyd
Descripción
MUST SUBMIT RESUME IN ENGLISH
Position Overview:
You'll join a team working towards minimizing losses, maximizing revenue, and mitigating fraud and credit risk for our customers. You will be working alongside merchants guiding them through the onboarding process and once they are active, creating documentation and processes to ensure the success of their account.
This is a high-impact role that offers tremendous opportunities for growth, learning, and leadership.
What You'll Do:
Requirements:
Highly Desired:
#LI-Remote
Benefits in Mexico:
We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
Signifyd's Applicant Privacy Notice