- As a Production Support Engineer, you will support, monitor, and maintain the high availability of our platform across all of our markets.
- Ownership of escalations from the incountry CXCL guild: debugging and identifying problems, resolving when possible, and escalating to appropriate teams when necessary. Tracking and reporting on pending issues, and regular updates on open items
- Continuous improvement of our monitoring dashboards and alerts
- In collaboration with the CX team, identify patterns in customer and product issues and propose improvements
- In collaboration with the Production Support Engineers globally, share product learning, and knowledge, and exchange ideas
- Continuous improvements of our documentation library to allow faster onboarding of new team members and more efficient response times
What You'll Need: - 3+ years of experience working in a technology environment with experience in a microservices architecture
- 3+ years of experience in incident response or a similar role
- Knowledge of various monitoring platforms such as AWS CloudWatch, SumoLogic, APM monitoring (NewRelic, Instana), mobile (Crashlytics data), BI (Looker, Snowflake)
- Sufficient knowledge of relational databases to be able to construct basic queries
- Excellent debugging and documentation skills
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Descripción
The Role
What You'll Do: