Trabajos
>
Monterrey

    Support Engineer 2 – Supply Chain Planning - Monterrey, México - Jda Software

    Jda Software
    Jda Software Monterrey, México

    hace 2 semanas

    Default job background
    Descripción

    Support Engineer 2 – Supply Chain Planning page is loaded Support Engineer 2 – Supply Chain Planning Apply locations Monterrey time type Full time posted on Posted 2 Days Ago job requisition id Blue Yonder's Planning ASRE Team BY Planning ASRE Team is responsible for improving customer experience by proactively resolving upstream product issues, deployment problems, and improving support capability through tools, technology and subject matter expertise.

    For our SaaS & Cloud customers, we handle all aspects of solution support, including proactive monitoring, application support, product support, change request, service request, as well as End-to-End workflow support.

    To help achieve success, we are working in an integrated model to work closely with other cross-functional / development teams to drive a more controlled environment.


    Scope of Work:

    Blue Yonder is undergoing tremendous SAAS/DevOps transformation and this is a very exciting time to join our team The Support Engineer will be responsible to work with global Product Development, functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes.

    Individual will work with regional customers/stakeholders to rollout, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.

    The Support Engineer will support our SaaS customers on Azure environment, and provide Solution/Product support to our customers.

    What you'll do:

    Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phasesUnderstand and triage Critical/complex customer issues, conducting any necessary technical research and create knowledge articles for repeated casesCommunicate product and solution expertise to internal and external customersUnderstand the SaaS offering, features and functionality deployed for a given customer.

    Work closely with Product Development to improve product qualityEarly Engagement for Implementation and improve case deflectionWhat we are looking for:

    Industry experience:

    Minimum 3 years' experience in a Customer-facing Software Industry role; preference given to software support or software consulting rolesPrevious experience providing software support to customers in On-Premise and/or Cloud-Hosted environments required; Preference to those with Microsoft Azure and SaaS solution support experienceExperience working with BY products preferred specifically, Supply Chain Planning solutions.

    Functional knowledge of Blue Yonder SCPO Platform a major plusSupply chain domain experience a plusTechnical Skills:
    Experience with Oracle database and/or WebLogic, Java preferred.
    Demonstrates strong analytical and problem solving skills.
    Programming language in Java / J2EE concepts – JDBC, C++Knowledge with operating systems (e.g. Windows, UNIX, LINUX)Understanding in scripting languages – Unix Shell Scripting, PowerShell, Python etc.


    Soft Skills:

    Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reportingAbility to work calmly under pressure and meet deadlinesMust be self-motivated and quick learner - New technologies, platforms, integrationsAble to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalationsDemonstrates initiative and is inquisitiveEnjoys working in a team-oriented and fast-paced environmentEducation: Bachelor's degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields.

    Master's degree preferred.
    Our Values
    If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers.

    Does your heart beat like ours? Find out here:
    Core Values
    Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of.

    Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

    Similar Jobs (5) Expert Support Engineer (Supply Chain Planning) locations 2 Locations time type Full time posted on Posted 2 Days Ago Sr Support Engineer - Supply Chain Planning locations Monterrey time type Full time posted on Posted Today Sr Support Engineer I (Supply Chain Planning) locations Monterrey time type Full time posted on Posted 2 Days Ago
    Who are we?
    We are a proven, passionate bunch of disruptors.

    Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet.

    Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor.

    Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.
    What do we do? Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential.
    "Blue Yonder" is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name "Blue Yonder" is a trademark and/or property of Blue Yonder, Inc.
    #J-18808-Ljbffr
  • Jabil Circuit

    Supply Chain Planning Manager

    hace 3 semanas

    Jabil Circuit Monterrey, México

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 250,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an ...

  • Tata Consultancy Services

    Supply Chain Planning Mty

    hace 1 día

    Tata Consultancy Services Monterrey, México

    We are a multinational company in the technology consulting and services field, with presence in 46 countries and more than 600,000 employees. · Our company is looking for an _**Supply Chain Planning**_, Functions to join the team: · Required Experience: · - **COMPLETE YOUR APPLI ...

  • Heineken

    Supply Chain Planning Lead

    hace 4 días

    Heineken Monterrey, México

    **Objective**: · - To be part of Regional Central Planning Hub, responsible for all Supply Chain Planning Operational & Tactical activities for all Carib + OpCos in the Americas Region, including Demand Planning, Production & FGs Imports Planning, Materials Requirement Planning ( ...

  • SABIC - Saudi Basic Industries Corp.

    Sr. Analyst, Supply Chain Planning

    hace 3 semanas

    SABIC - Saudi Basic Industries Corp. Nuevo León, México

    **Department** · Within the Petrochemicals SBU, Supply Chain Planning (SCP) Solids is part of the European Supply Chain Management department (SCM) for Solids and is responsible for processes such as demand planning, sales & operations planning (S&OP), production planning and rep ...

  • Caterpillar

    Supply Chain Planning Engr

    hace 3 semanas

    Caterpillar Santa Catarina, México

    **Career Area**:Manufacturing & Supply Chain**: · Your Work Shapes the World at Caterpillar Inc. · When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world bui ...

  • Caterpillar

    Supply Chain Planning Mgr

    hace 1 semana

    Caterpillar Santa Catarina, México

    **Career Area**:Supply Chain and Logistics**: · **Your Work Shapes the World at Caterpillar Inc.** · When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world b ...

  • Caterpillar

    Supply Chain Planning Engineer

    hace 1 semana

    Caterpillar Santa Catarina, México

    **Career Area**:Manufacturing & Supply Chain**: · **Build your career at the company that sets the standard.** · Caterpillar's supply chain processes are so complex—and successful—that we're regularly benchmarked by other companies and taught as a case study in many classrooms. W ...

  • Caterpillar

    Supply Chain Planning Analyst 2

    hace 2 semanas

    Caterpillar Santa Catarina, México

    **Career Area**:Manufacturing & Supply Chain**: · **Supply Chn Planning Analyst 2 - Santa Catarina**: · **Your Work Shapes the World** · Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. ...

  • Caterpillar

    Supply Chain Planning Engr 1

    hace 1 semana

    Caterpillar Santa Catarina, México

    **Career Area**:Manufacturing & Supply Chain**: · Your Work Shapes the World at Caterpillar Inc. · When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world bui ...

  • Caterpillar

    Supply Chain Planning Engr 1

    hace 3 semanas

    Caterpillar Santa Catarina, México

    **Career Area**:Manufacturing & Supply Chain**: · **Build your career at the company that sets the standard.** · Caterpillar's supply chain processes are so complex—and successful—that we're regularly benchmarked by other companies and taught as a case study in many classrooms. W ...

  • Caterpillar

    Supply Chain Planning Engr 1

    hace 3 semanas

    Caterpillar Santa Catarina, México

    **Career Area**:Supply Chain and Logistics**: · **Your Work Shapes the World at Caterpillar Inc.** · When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world b ...

  • Caterpillar

    Supply Chain Planning Analyst 2

    hace 1 semana

    Caterpillar Santa Catarina, México

    **Career Area**:Manufacturing & Supply Chain**: · **SUPPLY CHAIN PLANNING ALANYST 2 - SANTA CATARINA**: · **Here the materials matter. And you too.** · For every new highway or bridge connecting people and enabling commerce, there was a fleet of Cat machines at work; and those ma ...

  • Genpact

    Project Manager-Supply Chain Planning – Global Planner

    hace 2 semanas

    Genpact Nuevo Leon, México De jornada completa

    {B6EB54D F29-AF0C-26752FA65F7F}&file=JD_Global Planner_6 FTE _4C_ India, Poland, LATAM, China, Job · Manager Primary Location · Mexico-Nuevo Leon Schedule · Full-time Education Level · Bachelor's / Graduation / Equivalent Job Posting · May 15, 2024, 4:38:46 PM U ...

  • Heineken

    S&op Manager

    hace 1 semana

    Heineken Monterrey, México

    **Objetivo**: · Administrar mecanismos de comunicación y de trabajo para todas las áreas de la Región de Américas Export (Comercial, Management Team, Supply Chain y Finanzas) con el fin de balancear la demanda con las capacidades de suministro de forma rentable dando seguimiento ...

  • Caterpillar

    Supply Chain Planning Analyst

    hace 1 semana

    Caterpillar Ciénega de Flores, México OTHER

    Job Description: · Your Work Shapes the World at Caterpillar Inc. · When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating strong ...

  • Caterpillar

    Supply chain planning analyst

    hace 1 semana

    Caterpillar Ciénega de Flores, México OTHER

    Job Description: · Your Work Shapes the World at Caterpillar Inc. · When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating strong ...

  • Unilever

    Cpfr Soriana

    hace 1 semana

    Unilever Monterrey, México

    CPFR Soriana · ¿QUIÉNES SOMOS? · ¿Quieres ser parte de una compañía que hace la diferencia alrededor del mundo? En Unilever, tenemos un propósito claro - hacer que la vida sostenible sea algo común. A través de nuestras 400 marcas que llegan a 2.5 mil millones de personas todos l ...

  • Unilever

    Cpfr Soriana

    hace 3 semanas

    Unilever Monterrey, México

    CPFR Sor · ¿QUIÉNES SOMOS? · ¿Quieres ser parte de una compañía que hace la diferencia alrededor del mundo? En Unilever, tenemos un propósito claro - hacer que la vida sostenible sea algo común. A través de nuestras 400 marcas que llegan a 2.5 mil millones de personas todos los d ...

  • Honeywell

    Demand Planner Analytics

    hace 3 semanas

    Honeywell Monterrey, México

    **Join a team recognized for leadership, innovation and diversity**: · At Honeywell, we look for people driven by a desire to contribute, be challenged and grow. Our people make Honeywell a special company and are a key competitive advantage. · In the Corporate Integrated Supply ...

  • Honeywell

    Sr Demand Planner Analitics

    hace 3 semanas

    Honeywell Monterrey, México

    **Join a team recognized for leadership, innovation and diversity**: · At Honeywell, we look for people driven by a desire to contribute, be challenged and grow. Our people make Honeywell a special company and are a key competitive advantage. · In the Corporate Integrated Supply ...