Call Center Agent - Mexico City, México - KONE

KONE Mexico City, México

Encontrado en: Talent MX C2 - hace 2 horas

À temps plein

Descripción

Description

Are you ready to make your next career move to join our team as a bilingual KC3 Agent ?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you

The KC3 Agent is KONE customers' first point of contact for service related needs involving their elevators, escalators and moving walkways, 24x7x365. Customers are located in the United States and in Canada and therefore the interactions are always conducted in English. The KC3 agent is also trained in handling emergency situations such as entrapments, hazardous situations and injuries involving KONE equipment. He/she is responsible of all activities between logging the customer service requests, dispatching them to the available technicians and ensuring proper follow up if necessary.

Responsbilities and key activities:

Receive incoming calls from customers located in the United States and Canada and calling for service (including emergencies) from sites or from elevator cabs.

Attend to them in a professional manner while logging a service request, dispatching it to the proper local technician, and providing all the necessary information to the customer.

Ensure all incoming calls are handled in a quick and efficient manner within the department KPI.

Answer incoming calls from technicians and branch personal and pertaining to callout resolution

Receive and process emails from customers located in the United States and Canada and emailing inquiries or service requests.

What do you need for this position?:

1+ years of related experience and/or training in the field of customer service or call centers.

Bachelor degree

Fluent in English (verbal, written)

Ability to speak clearly and understandably in English on the telephone.

Ability to enter information into a computer while talking on the telephone.

Ability to interact with our customers and service people in English and in a courteous, friendly yet not "chatty" manner.

Proficient skills in spelling, communication, and data entry in English.

Ability to read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence in English.

Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions provided in English, in written, oral, diagram, or schedule form.

Call Center Agent - Mexico City, México - KONE

Descripción

Agente De Call Center

Agente Call Center

Agente De Call Center