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- Professional experience: at least 3 years in similiar postion (Area customer service, service and installation, preferably in the industrial sector)
- Experience in work scheduling, route planning and in leading employees
- Language skills English is mandatory
- Proficient in MS Office
- Valid Passport, visa is a plus
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Service Leader - Puebla, México - Acensblue
Descripción
German company, leading manufacturer of spiral doors, roll-up doors and folding doors for industry. We are looking for someone who wants to achieve new challenges as a SERVICE LEADER, in a company with more than 45 years of experience and success.
Main functions:
Responsibility for efficient, customer-focused, and on-time planning and execution of new door installations, repairs, maintenance, and other service calls in the assigned sales territory of the region Puebla, C.D. Mexico, Queretaro, Tlaxcala, San Luis Potosi.
Management responsibility for the assigned assembly personnel.
Realization of the specified key figure, cost, turnover, and result targets as well as continuous control of these and, if necessary, initiation of corrective measures.
Ensuring shortest response times and execution dates in terms of the fastest and best service on the market.
Proactive communication with customers and suppliers as well as maintenance of business relations in the interest of customer satisfaction and highest service quality.
Timely procurement of assembly tools and equipment.
Organization of the vehicle fleet, including ensuring compliance with legal requirements and usage guidelines.
Order acceptance and implementation taking into account commercial aspects.
Responsibility for the immediate handling of complaints.
Ensuring proactive claim management.
Immediate support of customer service engineers in case of problems.
Factual invoice verification.
Responsibility for compliance with statutory occupational health and safety requirements as well as work equipment subject to mandatory testing.
Requirements
Benefits
Law benefits
Collaborate with international team
Training Abroad
