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    Tech Support Specialist - Guadalajara, México - Cognizant

    Cognizant
    Cognizant Guadalajara, México

    hace 4 días

    cognizant background
    De jornada completa
    Descripción

    Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.

    We're hiring

    At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

    We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Tech Support Specialist

    What you'll do:

    Provide exceptional support for our client's product and associated services

    Answer incoming support channels to troubleshoot customer inquiries, including but not limited to API integrations, embedded systems issues, network, and security-related impediments, 3rd party integrations, and multi-product workflows.

    Meet and exceed client's Customer Support service level goals for areas of product expertise.

    Utilize support tools and resources necessary to get the job done, including telephone, Salesforce, Jira, client's proprietary logging systems, SharePoint, browser developer tools, internal admin console, SQL, and text analysis tooling.

    Proactively identify improvements to the product, identify bugs and otherwise determine high-impact opportunities to enhance the customer experience.

    Promote client's products and services to customers and prospective customers via consultative discussion and evaluation of their service and support needs.

    Drive and own escalated cases from internal channels to troubleshoot issues customers face when using our client's products.

    Preferred experience:

    Bachelor of Science degree in Computer Science, Engineering, or related technical discipline.

    3-5 years of SaaS troubleshooting experience in a Technical Support capacity.

    Understanding of modern markup and programming languages such as XML, C#, Python, PHP, JavaScript/jQuery, or similar.

    Experience troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS.

    Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools, or similar.

    Self-motivated, goal-oriented, organizational skills, and superior time management skills.

    Effective communication skills are a key component of this role, with audiences that include customers, peers, and occasional executive presence

    Advanced English Leve

    Ability to troubleshoot regular expressions and other complex data validation rules

    Expertise with web-based applications, web service APIs, monitoring tools (e.g. Dynatrace), and authentication technologies such as SAML and OAuth.

    Familiarity with structured query languages such as SQL and SOQL.

    Ability to maintain composure in critical situations and communicate clearly with both internal and external customers.

    Why Cognizant?

    Improve your career in one of the largest and fastest growing IT services providers worldwide

    Receive ongoing support and funding with training and development plans

    Have a highly competitive benefits and salary package

    Get the opportunity to work for leading global companies

    We are committed to respecting human rights and build a better future by helping your minds and the environment

    We invest in people and their wellbeing.

    We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

    At Cognizant we believe than our culture make us stronger

    Join us now

    BeCognizant #IntuitionEngineered

    Igualdad de Empleo y Política de Acción Afirmativa:
    Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.

    Employee Status : Full Time Employee

    Shift : Day Job

    Job Posting : Jan

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