Trabajos
>
Santiago de Querétaro

    Product Support Engineer - Santiago de Querétaro, México - Universal-Robots

    Universal-Robots
    Universal-Robots Santiago de Querétaro, México

    hace 2 semanas

    Default job background
    Descripción

    Robotics Field Service and Sales Engineer – Chihuahua or Nuevo Léon

    Do you have what it takes to provide post-sales technical support for a unique and groundbreaking product with huge development potential? Do you enjoy problem-solving and working with customers?

    Bring your problem-solving skills and technical expertise to our Services team and make your impact by providing onsite solutions towards case resolution. Be part of a growing team with a customer-first focus

    Universal Robots is leading the collaborative robot ("cobot") space. We're not like the traditional robot companies, which is a good thing. We think differently, work differently, and grow differently. Now we need a talented and motivated individual to be our Field Service Engineer who is based out of the Chihuahua or Nuevo Léon. Together you will be part of a global team helping our customers find resolution to their problems.

    We are changing the ground rules in automation – and it is being noticed

    Universal Robots is a great place to work with an exciting company culture, passionate employees, and a supportive management team, all poised for continued growth. Our product is taking the industry by storm, receiving several industry awards.

    Key Responsibilities of our future Field Service Engineer

  • Onsite support of our customers in the diagnosis, repair, and maintenance of UR robots on demand
  • Provide remote technical support through multiple communication mediums with a focus on remediating customer inquiries.
  • Prepare technical documentation (Salesforce Case Management and applicable warranty and/or field service documents)
  • Manage cases through the service recovery process to conclusion.
  • Explain URCare service packages and provide quotations.
  • Ability to work in home office 20% & in the field 80%
  • Traveling is part of the job and requires to be located within 1 hour of a major airport.

    • This is a great job for a person who accepts nothing less than personal greatness because you get to:

  • Exhibit a proactive, active, and curious approach to tasks, which provides a holistic, business-oriented, and long-term assignment.
  • Seek opportunities to identify creative and innovative solutions to tasks, field trends, and system inefficiencies.
  • Take responsibility for the delivery of optimal satisfactory solutions for internal and external customers on the based-on professionalism and specialist knowledge.
  • Participate well in internal and external relations and can act as an ambassador for Universal Robots
  • Achieve Technical Support KPI's for case resolution and customer satisfaction.
  • Work independently, as well as with a team.

    • Key Qualifications

    Minimum Job Requirements

  • Associate's or higher education degree in technical or engineering field.
  • 2 years of experience in: Robotics or automation industry Mechanical and electrical background knowledge

    • Preferred job requirements

  • Troubleshooting and repair experience.
  • High-level programming languages such as C++/Java/Python.

    • Join Universal Robots

    Universal Robots offers an exciting job with great professional challenges and the opportunity for you to influence your own progression. We emphasize an informal and good work environment where you will have an opportunity to gain influence and be part of making a difference.

    Learn more about the company and the products you will be working with here.

    We look forward to learning more about you

  • MELIUS SERVICES

    Support Engineer

    hace 2 días

    MELIUS SERVICES Villa del Pueblito, México

    Ubicación: Planta Querétaro · Modalidad de Trabajo: Presencial · Conocimientos Específicos Requeridos: · - **Controladores y Sistemas de I/O**: Dominio en funcionamiento y programación de controladores lógicos programables (PLC's) y sistemas de entrada/salida. · - **Aplicaciones ...

  • SDC Sistemas de Calidad

    Technical Support Engineer

    hace 2 días

    SDC Sistemas de Calidad Arteaga, México

    **Ingeniero en sistemas computacionales Soporte técnico / Inglés Intermedio avanzado ( entrevista final en inglés)** · **¿Québuscamos en ti?** · - Licenciatura o Ingenieria realccionada con sistemas computacionales, informatica o afin. · - De 3 años de experiência en Adelante en ...

  • Sdc Sistemas De Calidad

    Technical Support Engineer

    hace 3 semanas

    Sdc Sistemas De Calidad Arteaga, México

    **Ingeniero en sistemas computacionales Soporte técnico / Inglés Intermedio avanzado ( entrevista final en inglés)****¿Québuscamos en ti?**- Licenciatura o Ingenieria realccionada con sistemas computacionales, informatica o afin.- De 3 años de experiência en Adelante en soporte d ...

  • Safran America Engine Services

    Technical support engineer intern H/M

    hace 2 semanas

    Safran America Engine Services Santiago de Querétaro, México PrácticasSHIP / Student - De jornada completa

    Job Description · Contribuir a dar conformidad del producto desde la creación de herramientas de medición y sujeción para los diferentes procesos de manufactura. · - Brindar soporte técnico de herramientas a producción · - Documentar las mejoras en herramientas, fixtures, etc, ...

  • Safran Companies

    Technical Support Engineer Intern H/M

    hace 2 semanas

    Safran Companies Querétaro, México

    Contribuir a dar conformidad del producto desde la creación de herramientas de medición y sujeción para los diferentes procesos de manufactura. · - Brindar soporte técnico de herramientas a producción · - Documentar las mejoras en herramientas, fixtures, etc, etc · - Diseñar y mo ...

  • Eaton

    Technical Support Engineer

    hace 1 semana

    Eaton Querétaro, Qro., México

    Eaton's ES AMER ARS division is currently seeking a Technical Support Engineer for the Automatic Transfer Switch product line. This position is located in our manufacturing facility located in Arden, NC. Our facility is within 10 minutes from downtown Asheville · The expected ann ...

  • Tiger Text

    Software Support Engineer

    hace 2 semanas

    Tiger Text Querétaro, México

    Open iT provides advanced metering and reporting solutions to help companies and institutions make smarter decisions on managing engineering software licenses. · We are looking for people who want to innovate, achieve, grow, and lead. Experience the rewards and opportunity of wor ...

  • Open iT

    Software Support Engineer

    hace 2 semanas

    Open iT Santiago de Querétaro, México

    Open iT provides advanced metering and reporting solutions to help companies and institutions make smarter decisions on managing engineering software licenses.We are looking for people who want to innovate, achieve, grow, and lead. Experience the rewards and opportunity of workin ...

  • HPE

    Technical Support Engineer

    hace 1 semana

    HPE Queretaro, México De jornada completa

    Technical Support Engineer This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE partner/customer office.Who We Are: · Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help co ...

  • General Electric Group

    Product Support Engineer for GP7200 Engine

    hace 5 días

    General Electric Group Querétaro, Qro., México

    Job Description Summary · The GP Externals hardware fleet management Lead Engineer (E3) acts as the technical interface between internal GE organizations and the customers. Provides airline & shop support such as fleet reliability recommendations, shop work scopes, and overhaul ...

  • General Electric Group

    Product Support Engineer For Gp7200 Engine

    hace 4 días

    General Electric Group Querétaro, México

    Job Description SummaryThe GP Externals hardware fleet management Lead Engineer (E3) acts as the technical interface between internal GE organizations and the customers. Provides airline & shop support such as fleet reliability recommendations, shop work scopes, and overhaul best ...

  • GE Aerospace

    Product Support Engineer for GP7200 Engine

    hace 1 semana

    GE Aerospace Queretaro, México Paid Work

    Job Description Summary · The GP Externals hardware fleet management Lead Engineer (E3) acts as the technical interface between internal GE organizations and the customers. Provides airline & shop support such as fleet reliability recommendations, shop work scopes, and overhaul b ...

  • GE Aerospace

    Product Support Engineering Intern

    hace 2 semanas

    GE Aerospace Queretaro, México Paid Work

    Job Description Summary · We are looking for motivated individuals seeking a challenging career in Engineering with excellent academic and a genuine interest and passion for working with an extended network of engineering teams and overhaul shops within CFMi. · Job Description · ...

  • Nilfisk Group

    IT Engineer, Onsite Support Services

    hace 1 semana

    Nilfisk Group Santiago de Querétaro, México De jornada completa

    We are looking for your talent Join our team to work in a creative and multidisciplinary environment with professionals from the United States, Denmark, Hungary, among others. · Main responsibility: · Assist users with IT related issues and resolve as quickly as possible to mai ...

  • Motus Integrated Technologies

    Tooling/molding Engineer

    hace 3 semanas

    Motus Integrated Technologies Arteaga, México

    **Tooling/Molding Engineer** · **Reports to: Advance Industrial Engineering Manager** · **Work Location: Saltillo, Mexico** · We have an exciting opportunity for a problem solver, a change agent who is excited about process development and taking it to the NEXT level. The **Tooli ...

  • Airbus

    Work Preparator Assembly

    hace 1 semana

    Airbus Santiago, México

    TASKS/ACTIVITIES: · Ø Collaborative-Design to Manufacturing (Co-Design/Co-Indus) · Ø Contribute to all phases of the design to ensure industrial needs are taken into account. · Ø Push industrial requirements to Engineering (specific design/M&P) & Supply Chain. · Ø Introduce Manuf ...

  • UL Solutions

    Engineer Project Associate

    hace 2 semanas

    UL Solutions Querétaro de Arteaga, México

    Determines project scope, develops a preliminary plan of investigation, and determines project specifications such as cost, time, and sample requirements by analyzing client input, available supplemental data, and product construction. · - Projects may include travel to conduct o ...

  • Cummins Inc.

    Service Engineering Product Advisor

    hace 2 semanas

    Cummins Inc. Santiago, México

    **Service Engineering Product Advisor (TTM)** · **Description** · This dual product/customer focused, developing leadership position acts as technical liaison between the Cummins field service organization and the Engineering, Quality, and Manufacturing organizations to proactive ...

  • Motus - Mexico

    Quality Engineer

    hace 3 semanas

    Motus - Mexico Arteaga, México

    **Position Title: Quality Engineer** · **Reports to: Quality Manager** · As a **Quality Engineer**, you will play a pivotal role in maintaining and improving our product/service quality standards. You will lead quality initiatives, drive process enhancements, and collaborate with ...

  • Belcan

    Administrative Professional

    hace 3 semanas

    Belcan Santiago, México

    Belcan is seeking an Administrative Professional to work onsite in our Querétaro, Mexico office. · **Job Duties**: · Incumbent will report to the Belcan Mexico Operations Leader. Principal responsibilities include the following: · - Coordinate and support office administration, a ...