Trabajos
>
Monterrey

    Principal Consultant, ProShip Technical Support - Monterrey, México - Genpact

    Genpact
    Genpact Monterrey, México

    hace 4 días

    Default job background
    De jornada completa
    Descripción
    Genpact (


    NYSE:
    G) is a global professional services and solutions firm delivering outcomes that shape the future.

    Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

    Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.


    Inviting applications for the role of Lead Consultant, ProShip Technical Support

    In this role, we are looking for a ProShip Technical Support, whose objective is to support

    Management from an operational, analytical, and tactical standpoint, by handling stakeholder requests, solving team's questions, auditing, and controlling different activities from colleagues on the operations floor, along with running reports, maintaining files and leading continuous improvement initiatives.


    Responsibilities


    • Codes bug fixes, enhancements, and business rule changes in our ProShip scripts (VB script & VB.Net).
    • Is familiar with the multiple host OMS interfaces within the scripts.
    • Creates and maintains shipper accounts under the direction of Corporate Transportation.
    • Monitors scheduled program runs.
    • Researches issues using ProCyclopedia.
    • Troubleshoots incidents that arise; provides feedback to internal customers; opens cases with ProShip support when an issue requires it.
    • Maintains UPS rate files and applies periodic updates in conjunction with Corporate Transportation.
    • Maintains a list of ProShip workstation inventory.
    • Periodically answers requests for special shipping projects which require the loading of ship-to addresses to the ProShip "addressbook" table, and the generation of a barcoded order retrieval sheet (PDF) to facilitate the loading and shipping of these addresses via ProShip Velocity.
    • Creates ServiceNow change requests for the promotion of script changes &/or core component updates to production. This includes full documentation of each change per SOX requirements, the moving of script changes using IVC (Integrated Version Control) source control software from DEV to QA to PROD, and using the ProShip Update Tool to apply recent core component changes to the server.
    • Maintains the health and operability of 5 on-premise ProShip servers: DEV, QA, PROD, PSO (ProShip Office) and FEDEX (our FedEx-dedicated server).
    • Looks for opportunities to streamline processing and save shipping costs.
    • Supports the standing up of new ProShip Velocity workstations (including software installation) and auto-shipper conveyor systems (ILS) and troubleshoots issues with their operations including problems with scales, barcode scanners, label printers, etc.
    • Periodically conducts SOX reviews at the direction of the Shutterfly audit team.
    • Works with ProShip Office – maintaining and developing queries and reports; periodically reviews user list and removes terminated users.
    Qualifications we seek in you
    Minimum Qualifications / Skills

    Graduation:
    Bachelor's degree, B. Tech/B. E,
    Preferred Qualifications/ Skills


    • VB Script, VB.Net, MS SQL Server, Task Scheduler.
    • ProShip IVC (Integrated Version Control)
  • HQ_Call Center

    Technical Support Agent

    hace 4 días

    HQ_Call Center Monterrey, México

    **Descripción empresa**: · Somos una empresa 100% mexicana con más de 25 años de experiência en conectar el talento con las empresas. · **Misión del cargo**: · Campaña Tech Support para industria de restaurantes · **Funciones del cargo**: · Basic troubleshooting · Customer servic ...

  • skuadra consultores y asociados

    Technical Support Representative

    hace 1 semana

    skuadra consultores y asociados Monterrey, México

    Importante empresa del giro industrial, está buscando tu talento como: Business Developer : Machine Building · Aprender y mantener un expertise con el conocimiento de todos los productos Phoenix Contact. Ejecutar planes estrategicos y tácticos que respalden los objetivos de venta ...

  • Socaps

    Technical Support Engineer

    hace 1 semana

    Socaps Monterrey, México

    **Main Goals**: · - Resolver problemas encontrados por clientes y técnicos de servicio e identificar soluciones; · - Programar varios módulos destinados para equipos de clients; · - Proporcionar explicaciones claras sobre cómo funcionan nuestros productos, para maximizar la utili ...

  • Linco Trading

    Publicación de La Vacante Technical Support

    hace 1 semana

    Linco Trading Monterrey, México

    Somos una empresa líder en representación de ventas y servicios en México con más de 23 años de experiência y crecimiento continuo. Actualmente representamos compañías extranjeras que se desenvuelven mayormente en el sector de Aire Acondicionado (HVAC), Automotriz y Aeroespacial. ...

  • Reclutadores de Talento

    IT Technical Support Analyst

    hace 1 semana

    Reclutadores de Talento Apodaca, México

    ESTAMOS BUSCANDO PARA EMPRESA AMERICANA DE MANUFACTURA UBICADA EN APODACA; · - **IT Technical Support Analyst (Redes)**_ · **Requisitos**; · - Carrera profesional terminada · - **Inglés avanzado**: · - Experiência al menos 3 años en la posición · - Experiência indispensable en em ...

  • Celekta

    Technical Support Associate

    hace 1 semana

    Celekta Monterrey, México

    · The Technical Support Associate will maintain long-term, trusting relationships with our customers by offering end to end technical support. The TSA ensures proper follow up and follow through for successful resolution of customer inquiries to deliver an excellent customer exp ...

  • ZF

    Technical Support Specialist

    hace 2 días

    ZF Monterrey, México

    **What's Next? Join ZF**: · ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. · ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motio ...

  • Hewlett Packard

    Technical Support Engineer

    hace 6 días

    Hewlett Packard Monterrey, México

    Our history: HP's commitment to diversity, equity and inclusion - it's just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate th ...

  • Boldr

    Technical Support Specialist

    hace 5 días

    Boldr Monterrey, México

    A LITTLE BIT ABOUT Boldr · - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. · - We are a global team, united by our desire to connect diverse people with ...

  • Vacuum Technique Mexico

    Technical Support Manager

    hace 1 semana

    Vacuum Technique Mexico Monterrey, México

    We at Edwards Vacuum believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe. · That's where you come in - we believe our people ma ...

  • EPICOR

    Technical Application Support

    hace 4 días

    EPICOR Monterrey, México

    **About Us**: · Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a ...

  • U hi

    Technical Support Representative

    hace 6 días

    U hi Monterrey, México

    **Technology Support Representative** · MANDATORY TECHNOLOGIES · - Proficient in a Data structure, Data modeling and SQL · - Systems: Bigdata or Any cloud technology · - Working knowledge on any programing or scripting language i.e. Python/HTML · - Any visualization tool - QlickV ...

  • ESAB Welding & Cutting GmbH

    Technical Support Associate

    hace 5 días

    ESAB Welding & Cutting GmbH Monterrey, México

    Job Description: · The Technical Support Associate will report to the Technical Service Supervisory in our Denton, TX facility. maintain long-term, trusting relationships with our customers by offering end to end technical support. The TSA ensures proper follow up and follow thro ...

  • Lenovo

    Premier Technical Support Engineer

    hace 1 día

    Lenovo Monterrey, México

    **General Information**: · - Req #- WD Career area: · - Services- Country/Region: · - Mexico- State: · - Nuevo León- City: · - Monterrey- Date: · - Thursday, April 18, 2024- Working time: · - Full-time**Additional Locations**: · - Mexico - Nuevo León - Monterrey · - Mexico - Nuev ...

  • Boldr

    Technical Support Team Captain

    hace 1 semana

    Boldr Monterrey, México

    **A LITTLE BIT ABOUT Boldr** · - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. · - We are a global team, united by our desire to connect diverse people w ...

  • Acuity Brands

    Technical Support Analyst

    hace 2 días

    Acuity Brands Guadalupe, México

    **Job Summary**: · **Key Tasks & Responsibilities (Essential Functions)**: · - Provides support for IT Support: Network Troubleshooting/Configuration, Installing/Troubleshooting Software, IIS settings, Building Management Integration: BACnet, MSTP, ADR, Answering general design q ...

  • Altumware SC

    Technical Support in Call Center

    hace 6 días

    Altumware SC Monterrey, México

    Position in Monterrey · **Salary**: 15,000 to 17,000 gross · **English necessary** · Experience · - Health care experience preferred Customer Focus: · - Demonstrates a strong customer service orientation · - Takes responsibility to follow up with customers to ensure their needs a ...

  • Acuity Brands

    Manager Technical Support

    hace 4 días

    Acuity Brands Guadalupe, México

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. · Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more thi ...

  • Johnson Controls, Inc.

    Technical Support Specialist

    hace 1 día

    Johnson Controls, Inc. San Pedro Garza García, México

    ¿Qué hará? Brindar servicios de configuración y programación a equipos y sistemas de Fuego y Seguridad de Johnson Controls así como su configuración en distintas herramientas. Realiza inspecciones y prueba los sistemas de alarma. ¿Cómo lo hará? Ejecutar los contratos de inspecció ...

  • Redwood Logistics

    Afterhours/weekend Technical Support Coordinator

    hace 6 días

    Redwood Logistics Monterrey, México

    **Afterhours/Weekend Technical Support Coordinator** · Reports To**:Customer Support Manager** · Location**:Monterrey, Mexico** · Environment**: Hybrid** · **Work Schedule**: · This position is full-time, Thursday through Sunday and hybrid (in office Thursday and Friday; remote o ...