Trabajos
>
Xico

    Lar Customer Service Coordinator - Xico, México - Workday

    Workday
    Workday Xico, México

    hace 2 días

    Default job background
    Descripción
    LAR Customer Service Coordinator (Trilingual) Who we are American International Group, Inc. (AIG) is a leading global insurance organization.

    Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions.

    These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

    Get to know the business AIG Travel Guard is a provider of travel insurance plans and assistance services covering travelers worldwide through each of the 7 centers we have in different parts of the world.

    From our service center based in Mexico City we provide support to LAC, Spain and Portugal.

    AIG Travel Guard The plans offer coverage for vacation and trip cancellation, travel interruptions and delays, emergency medical and health expenses, lost baggage and more.

    We provide support to both leisure and corporate travelers all around the globe.

    Recently, AIG Travel Guard was awarded top honors by Forbes Advisor in their Best Travel Insurance Companies list for consumers.

    Out of 15 travel insurance companies ranked by the financial news outlet, AIG Travel came in first.

    About the role What you need to know:

    Total Compensation range from 232,000 MXN to 424,000 MXN based on experiencePaid Time Off; Up to 20 days each year after the first year with the AIGCompany provided language instruction (English/Portuguese) The Latin American Region (LAR) Customer Service Coordinator is the front-line of customer support in coordinating risk mitigation activities that ensure AIG's clients are in the best hands while traveling abroad.

    You are the heart of the operation and will work with AIG Travel's Medical, Security and Compliance teams to provide superior customer service in our clients' greatest time of need.


    Main activities include:


    Arrange clinic/hospital services at Emergency Rooms or with Specialists, House Call visits or Virtual Medical Assistance, Lab Tests coordination, Medical Evacuations, Repatriation of Mortal Remains, among othersTrack delayed luggage, explain process for Trip Cancellation and Trip Interruption benefits, among othersCare and consideration given to cases managed in respect of technical and operational case management quality, complaints reduction, leakage and cost control, reserving accuracy, quality and ensure department operates within defined regulatory, legal and company policy requirementsAssist clients in analyzing their requests in order to provide adequate service.

    Provide customer service to insured travelers regarding policy benefits, verification of coverage, claims and claims general informationDocument the entire management of each case making sure to have the complete and accurate informationDeliver superior customer service for our clients and customers, whilst ensuring regulatory principles & processesAbility to view department's workload for case and task reassignments, monitoring and setting reserves, following processes and escalating in accordance with the guidelines within agreed timeframe/service levelIn case handling makes the appropriate arrangements for either emergency remote medical treatment, or medical evacuation by either special aircraft or by assisted commercial flightParticipates in self-development, through QA, case-related training, mentoring, content specific training, as well as feedback to Team Leaders on progress What we're looking for: Experience:2+ years of experience in customer service, preferably with international service desirable, but not requiredCollege degree preferred, not requiredFluent (Read, Write, Speak) Spanish, Portuguese, EnglishBasic to intermediate knowledge of Microsoft office suite skills (Word, PowerPoint, Outlook)Teamwork, effective communication skills, problem solving, outstanding customer service, proactive.

    Must have a strong orientation to problem solving and sense of urgencyAbility to work with cases that demand a high level of attention, care, fast and accurate responses A look at our benefits At AIG, we have a 100-year legacy of working to make the world a better place.

    And that begins with our employees.

    We're proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and wellbeing.

    We provide a variety of leaves for personal, health, family, and military needs.

    For example, the "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community.

    We also believe in fostering our employees' development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers.

    AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

    We are an Equal Opportunity Employer It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer.

    We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

    At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

    Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

    We are an Equal Opportunity Employer American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment.

    We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

    such as sexual orientation.

    At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

    Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.


    To learn more please visit:
    AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to
    . Reasonable accommodations will be determined on a case-by-case basis.


    Functional Area:
    OP - Operations
    Estimated Travel Percentage (%): No Travel

    Relocation Provided:
    No

    AIG MEXICO SERVICIOS S.A. DE C.V.
  • Page Personnel

    Customer Service Coordinator

    hace 1 día

    Page Personnel Ciudad de México

    Indispensable experiência previa en trato con operador logístico · - Experiência en seguimiento de pedidos - entregas y órdenes · **Sobre nuestro cliente**: · Empresa internacional líder en sector farmacéutico con actual desarrollo en México. · **Descripción**: · Las principales ...

  • LEWE MEXICO S DE RL DE CV

    Customer Service Coordinator

    hace 1 semana

    LEWE MEXICO S DE RL DE CV Cuernavaca, México

    Comercio Internacional / Administración. · - CRM nacional e internacional / B2B. · - Experiência mínima de dos años en comercio internacional (Compras/Ventas, import/export). · - Inglés avanzado (Indispensable). · - Microsoft Office avanzado. · - Análisis y reporte de información ...

  • Citi

    Service Process Coordinator 4

    hace 1 semana

    Citi Ciudad de México

    El coordinador del proceso de servicio 4 realiza tareas variadas y de complejidad moderada. La mayor parte del impacto se relaciona con la calidad de la ejecución. Trabaja con supervisión limitada. Puede proporcionar servicio a una amplia gama de productos o servicios. Demuestra ...

  • Citi

    Service Process Coordinator 4

    hace 1 semana

    Citi Tlahuac, México

    The Service Process Coordinator 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Appli ...

  • Global Aire Proyectos e Ingenieria Sa de Cv

    Service Coordination

    hace 6 días

    Global Aire Proyectos e Ingenieria Sa de Cv México

    **4-6 yrs experience in construction projects** · **Engineering title** · Proficient level of English required, technical & for communication (Essential requirements) · Document process control · Staff administration, leadership · Client orientated · Process orientated · KPI's · ...

  • Julius Montz GmbH

    Customer Service Coordinator

    hace 1 día

    Julius Montz GmbH México

    **Description** · **What You Will Do In Your Role**: · As Front Office Customer Service Coordinator you will contribute towards the transformation & Continuous improvement mindset. As well as represent the brand for the customers by being the first contact for them. You will also ...

  • Citi

    Service Process Coordinator

    hace 5 días

    Citi Ciudad de México

    The Service Process Coordinator 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Appli ...

  • Citi

    Service Process Coordinator

    hace 1 semana

    Citi Ciudad de México

    The Service Process Coordinator 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Appli ...

  • PPG Industries

    Customer Service Coordinator

    hace 2 horas

    PPG Industries México

    As **Customer Service Coordinator** you will combine the people management role with a hands-on customer service representative responsibilities for our internal and external customers to ensure the success of every sale at our US Oak Creek Manufacturing facility. Accuracy is cri ...

  • Cruise Academy

    Guest Service Coordinator

    hace 3 días

    Cruise Academy México

    The Guest Service Coordinator is responsible for delivering exceptional customer service through answering guest inquiries, both over the phone and in-person as a lobby host. The role also involves providing timely administrative support to the Guest Services Manager (GSM) and th ...

  • Guardian Industries

    Customer Service Coordinator

    hace 2 horas

    Guardian Industries México

    **Description** · **What You Will Do In Your Role**: · As Front Office Customer Service Coordinator you will contribute towards the transformation & Continuous improvement mindset. As well as represent the brand for the customers by being the first contact for them. You will also ...

  • iCodde

    Service Desk Coordinator

    hace 2 días

    iCodde Miguel Hidalgo, México

    We are looking for a Service Desk Coordinator/ ITIL Certified**. **The position objective is responsible for managing Infrastructure changes, queue and ensuring changes are made efficiently, with minimum risk to the organization, should, ideally, facilitate change. · An effective ...

  • Beckman Coulter Diagnostics

    Field Service Coordinator

    hace 2 horas

    Beckman Coulter Diagnostics Ciudad de México

    Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare wit ...

  • Marriott International, Inc

    Coordinator, Plus Services

    hace 2 horas

    Marriott International, Inc Ciudad de México

    **Número de Empleo** · **Categoría de Empleo** Revenue Management · **Ubicación** Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición** Non- ...

  • BMW SLP S.A. de C.V.

    Coordinator Corporate Food Services

    hace 1 semana

    BMW SLP S.A. de C.V. México

    Everything starts with passion at the BMW Group. It turns a profession into a vocation. It drives us to keep reinventing mobility and to bring innovative ideas onto the roads. Enthusiasm for joint projects turns a team into a strong unit where every opinion is valued. It is only ...

  • AIG

    Lar Customer Service Coordinator

    hace 2 horas

    AIG Ciudad de México

    Who we are · American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial service ...

  • Citi

    Service Process Coordinator 4

    hace 2 días

    Citi Ciudad de México

    The Service Process Coordinator 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Appli ...

  • PepsiCo

    Ecs Administrative Services Coordinator

    hace 2 horas

    PepsiCo Miguel Hidalgo, México

    Overview: · **We Are PepsiCo** · Join PepsiCo and dare to transform We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. · Being part of Pepsi ...

  • LAAgencia

    Project Coordinator-professional Services

    hace 1 día

    LAAgencia Ciudad de México

    **MEXICO CITY, MEXICO /** · **ORION INNOVATION /** · **PAYROLL** · **/ REMOTE** · - As a Project coordinator, you'll be expected to support a project, or several projects/a program, within one of the KPMG International Portfolios. You'll be expected to utilize your business knowl ...

  • Marriott International, Inc

    Revenue Coordinator, Plus Services

    hace 2 horas

    Marriott International, Inc Ciudad de México

    **Job Number** · **Job Category** Revenue Management · **Location** Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Responsible ...