- Schedule training and consulting sessions for external clients
- Evaluate resource availability to create efficient training schedules
- Collaborate with various teams to plan staff ramp up and meet customer demands
- Work with Sales to forecast required resources accurately
- Manage class attendance and session setups in LMS systems
- Process incoming service contracts
- Generate reports on professional service events by collecting and summarizing data
- Contribute to special projects as necessary
- Hold a Bachelor's Degree or equivalent experience
- Must be fluent in English
- Proficient in software applications (Excel, Outlook, Word)
- Strong written and verbal communication skills
- Excellent customer service abilities
- Preferably have intermediate to expert knowledge in enterprise and learning management systems
- Display qualities of a successful Operations Coordinator
- Customer Experience-focused
- Capable of effective collaboration across internal teams
- Proven ability to manage multiple projects, adapt to shifting priorities, and meet deadlines
- Quick to learn new tools and systems
- Promote innovation, efficiency, and new ideas
- Demonstrate a strong work ethic and independence
- Experience with agile methodologies is a bonus
- Hybrid Work Model: Enjoy a flexible work environment that seamlessly blends remote and office settings.
- Culture: Be part of a globally recognized organization known for its commitment to equality, diversity, inclusion, and work-life balance.
- Wellbeing: Access comprehensive benefit plans, mental health support, and resources for overall well-being.
- Learning & Development: Benefit from LinkedIn Learning and internal growth opportunities.
- Social Impact: Engage in various social initiatives and volunteer programs for a positive global impact.
- Purpose Driven Work: Join a company dedicated to upholding justice, truth, and transparency worldwide.
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Descripción
Professional Services Operations Coordinator
Are you someone who loves the idea of bringing your skills to a top-notch company known for its outstanding content and technology? If you answered yes, then we want you on our team!
We are on the lookout for individuals who are passionate about customers, highly organized, and detail-oriented to join our Professional Services Operations team. In this position, you'll work alongside a dedicated group responsible for coordinating and scheduling our Professional Service training sessions and maintaining strong relationships with both internal and external clients. Your key responsibilities will include managing our Learning Management System, assisting customers with training access, and serving as a valuable resource for internal departments.
The Professional Services Operations Coordinator plays a crucial role in creating and updating schedules for our professional services team to ensure we can effectively cater to the needs of our external clients while handling the administrative aspects of Professional Services Engagements.
About the Role
About You
To apply, please submit your updated resume in English.
Location: CDMX
What's in it For You?
Are you ready to be part of a team that is reshaping the future for knowledge professionals? Join us at Thomson Reuters, where we have been at the forefront of innovation for nearly 160 years, supporting professionals with specialized tools and global news services. Our diverse workforce of 26,000 employees across 70+ countries offers a collaborative environment that values diversity and inclusion. If you're passionate about defending objectivity, accuracy, and transparency, this is the place for you.
Accessibility
As a diverse global company, we welcome talented individuals from all backgrounds to join us in achieving our objectives. We provide equal employment opportunities to all employees regardless of various classifications under the law. At Thomson Reuters, we are committed to fostering diversity of thought and culture to drive our success.