- Handle escalations as needed including both internal and external.
- Turn over to Support any changes related to new projects (Need to share the knowledge so that team can effectively support the enhanced Infrastructure / Environment)
- Collaborate with the Support Manager to improve ticket data quality.
- Work the outstanding ticket queue with an emphasis on more difficult tickets or ticket escalations
- Lead the Incident Responses process, as requested.
- Support release testing.
- Propose Support process and method improvements.
- Provide on-call / off hour support. Required Skills:
- Bachelor's degree, preferably in IT, plus four years' related technical (installing and supporting enterprise applications and PC and laptop hardware) or business experience; or an equivalent combination of education and experience
- At least four years' experience with Windows operating system and Microsoft Office.
- Extensive experience with Windows operating system and Microsoft Office
- Must have extensive experience installing and configuring PC's and software
- Extensive experience troubleshooting hardware and software issues
- Experience managing wireless telecom including plan, device support, device selection, and MDM
- Must have a good working knowledge of various software products used by the Support Center Good to have skills:
- A+, MCSE, CSS and/or HDA certification preferred.
- Experience with Logistics systems preferred and business processes (e.g., Warehousing, Transloading, Intermodal, Truckload, LTL, Pricing or CHB) – or compensating exceptional technical skills and experience.
- Preferred experience with patch management and configuration manages software (i.e. BigFix) Thank you
-
Mngsercc01- Contact Center Analyst
hace 1 semana
Neoris Monterrey, México**MNGSERCC01- CONTACT CENTER ANALYST**: · **Date**:Mar 15, 2023 · **Location**: MONTERREY, MX · **Company**:NEORIS · At **NEORIS** we continue to grow and want you to participate by adding more people to our Teams. Invite them to be part of new and challenging projects that span ...
-
Quality Analyst Call Center
hace 1 día
SEGOSO Mexico Monterrey, MéxicoSEGOSO MEXICO, a national leader in the ARM industry, has an exciting opportunity for a **Quality Assurance**, who is a dynamic energetic critical thinker prepared to utilize innovative techniques to design, improve and maintain quality assurance processes for one of the most exc ...
-
BBVA Monterrey, México**Area**: · **CLIENT SOLUTIONS** · **Deadline for applying**: · **11/10/2023** · **Company**: · **158** · **What are we looking for?** · STEM talent in the BBVA group: What we offer you? · - You will be part of a team of more than Technology and Data experts, in 25 countries, who ...
-
Sr - Support Center Analyst
hace 4 días
Innova Solutions San Pedro Garza García, México ContractInnova Solutions is immediately hiring for a Mid- Level Support Center Analyst · Position type: Permanent. · Duration: 1 Year · Location: Remote,MX. · As a Mid- Level Support Center Analyst you will: · We are looking for a highly motivated Support Analyst with experience in produ ...
-
Treasury Analyst
hace 3 días
AGP GLASS Santa Catarina, MéxicoThe AGP Group is a world-leading and specialized glass manufacturer. Our company guarantees world-class technology and the highest level of innovation in glazing solutions. More than 20 renowned automobile manufacturers rely daily on the know-how of our 7 high-tech production pla ...
-
Finance Expansion Project Analyst
hace 3 días
AGP GLASS Santa Catarina, MéxicoThe AGP Group is a world-leading and specialized glass manufacturer. Our company guarantees world-class technology and the highest level of innovation in glazing solutions. More than 20 renowned automobile manufacturers rely daily on the know-how of our 7 high-tech production pla ...
-
Transportation Analyst I
hace 12 horas
Caterpillar Santa Catarina, México**Career Area**:Logistics**: · **Your Work Shapes the World**: · Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in cou ...
-
Transportation Analyst I-1
hace 1 semana
Caterpillar Santa Catarina, México**Career Area**:Logistics**: · **Your Work Shapes the World** · Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in coun ...
-
Mgr, Gen Finance Mgmt
hace 3 días
Carrier Santa Catarina, México**Country**: · Mexico · **Location**: · LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 Mexico · **Build a career with confidence** · Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions ...
-
People Services Analyst
hace 3 días
Skydropx Monterrey, MéxicoEstamos **innovando la logística** y esto lo hemos logrado **gracias a un equipo de personas visionarias, con ganas de crecer y cambiar el mundo**. · En **Skydropx** encontrarás un espacio para desarrollar tu carrera dentro de un ambiente laboral **dinámico, ambicioso y multicult ...
-
Servicenow Platform Professional Developer
hace 1 semana
Tangent International Monterrey, MéxicoDaniel is looking for a **ServiceNow Platform Professional Developer Consultant** to work in Monterrey, Mexico on a 6-month contract (extendable). · Please respond with your English CV, availability and MXN net salary expectation. · The role of the **Citizen Development Program A ...
-
Tax Analyst
hace 12 horas
John Deere Monterrey, MéxicoThere are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it' ...
-
HR Ops Wokforce Admin Analyst
hace 2 días
ZF Monterrey, México**What's Next? Join ZF**: · ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. · ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motio ...
-
HR Ops Wokforce Admin Analyst
hace 12 horas
ZF Monterrey, México**What's Next? Join ZF**: · ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. · ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motio ...
-
HR Ops Wokforce Admin Analyst
hace 4 días
ZF Monterrey, México**What's Next? Join ZF**: · ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. · ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motio ...
-
Financial Analyst
hace 1 semana
ZF Monterrey, México**What's Next? Join ZF**: · ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. · ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motio ...
-
Financial Analyst
hace 1 semana
ZF Monterrey, México**What's Next? Join ZF**: · ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. · ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motio ...
-
Real Time Analyst
hace 4 días
ResultsCX Monterrey, México**Description** · **Real Time Analyst** · The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal ...
-
Senior Accountant
hace 1 semana
AutoZone Monterrey, México**Job Title** · Senior Accountant · **Position Purpose** · Handles the reconciliations of the general ledger (GL), accounts and transactions. Analyzes and explains the expense trends, and variances between periods of the accounts in the Income Statement and Balance Sheet. Coordin ...
-
Middle Salesforce Developer, Payment Service
hace 3 días
DataArt Monterrey, MéxicoClient: Our client is an international payment service provider · - Position overview: DataArt is a global software engineering firm and a trusted technology partner for market leaders and visionaries. Our world-class team designs and engineers data-driven, cloud-native solutions ...
Support Center Analyst - San Pedro Garza García, México - Innova Solutions
Descripción
Innova Solutions is immediately hiring for a Senior-Level Support Center AnalystPosition type: Permanent.
Duration: 1 Year
Location: Remote,MX.
As a Senior-Level Support Center Analyst you will:
We are looking for a highly motivated Support Analyst with experience in production support including defect analysis, triage, and resolution; release testing support for maintenance and enhancements, upgrades, and patches; and, reviewing and recommending utilization, process, and method improvements.
Key responsibilities:
Ashutosh Shukla1
Assistant Manager
PAY RANGE AND BENEFITS:
Pay Range*: $ $534,000 Per Year
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).