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Zapopan

    Receptionist - English Speaker - Zapopan, México - Farmer & Wright, Pllc

    Farmer & Wright, Pllc
    Farmer & Wright, Pllc Zapopan, México

    hace 1 semana

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    Descripción

    THIS IS NOT A REMOTE POSITION AND YOUR RESUME MUST BE PRESENTED IN ENGLISHAs a Customer Service Representative (CSR) you will play a crucial role in ensuring client satisfaction and maintaining positive relationships with clients. Your primary responsibility will be to serve as a liaison between clients and the different departments, addressing inquiries, providing information, and ensuring that clients receive exceptional service throughout their interactions with the firm.


    Responsibilities
    :


    • Serve as the main point of contact for clients, addressing their inquiries via phone and transferring in case need it to the correct department.
    • Communicate effectively and professionally to answer general queries, and relay messages between clients and other departments.
    • Address and resolve client concerns or conflicts promptly and professionally, escalating issues to the appropriate department when necessary.
    • Assist with billing inquiries.
    • Take accurate messages and relay them promptly to the intended recipients.
    • Oversee the Main Queue of the company.
    • Provide information about the company, its services, and directions as needed.
    Requirements and skills**:


    • Strong communication and interpersonal skills.
    • Knowledge of legal terminology and processes is an asset.
    • Excellent organizational and multitasking abilities.
    • Proficient in using office software and case management systems.
    • Previous experience in customer service, preferably within a legal environment.
    • Highlevel listening skills.
    • Organizational skills to keep track of prospective clients' contact and case information.
    • Multitasking ability to move quickly from one inquiry to another.
    • High School Diploma.
    • Proficient in using office equipment and computer software (e.g., Microsoft Office Suite).
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