Trabajos
>
Mexico City

    Senior Premier Support Engineer - Mexico City, México - Zendesk

    Zendesk
    Zendesk Mexico City, México

    hace 13 horas

    Default job background
    De jornada completa
    Descripción

    Job Description

    Who we're looking for

    We are looking for a support expert who is ready to set the standard for best-in class customer support. You are the designated support contact for Zendesk's premier customers. You are able to understand customer needs, anticipate their challenges, advocate internally for solutions, and communicate effectively to provide the best possible customer experience. You are the focal point of a global team to major customers and a funnel for their input back to Zendesk.

    You apply technical and support expertise to this elite team whose focus is servicing customers and solving problems, likes a challenge, and wants to set the standard for customer support.

    What you'll be doing

    • You are an integral member of a highly technical team dedicated to delivering technical support and guidance to Zendesk Premier Customers
    • You take ownership of customer issues through resolution, are empathetic, responsive, resourceful, and see the support experience through our customer's eyes
    • You provide guidance and best practice advice while answering product and developer oriented questions relating to our APIs, Frameworks, and SDKs
    • You're an outstanding communicator, both written and verbal — you get your message across simply, build trusted relationships at all levels
    • You're a master of prioritization. You can juggle customer escalations, product changes, and service issues while managing related communication, technical account management, and risk mitigation.
    • You're a team player who is willing to step up and help with training/upskilling of new talent while also helping drive new initiatives throughout the organization.

    What you bring to the role

    • Experienced (3+ years) Zendesk Administrator or deep product knowledge defined as technical troubleshooting expertise, clear understanding of Zendesk architecture, ability to view technical issues at the "macro" level
    • Four to five years experience supporting customers on enterprise software
    • 1 year Enterprise Architecture / 1 year Technical Architecture experience
    • Experience designing, implementing, supporting, and troubleshooting complex multi-vendor / multi-platform SaaS solutions.
    • 3+ years experience with HTML, JSON, JavaScript, CSS, and RESTful APIs is expected, but server side experience with Java, Ruby, or another modern language is a plus.
    • Proven ability to develop positive relationships and effectively coordinate with cross-functional teams; develop and communicate creative, diplomatic solutions to problems; manage competing priorities on a daily basis.
    • Self-motivated, and possess a strong sense of responsibility and initiative.
    • Ability to occasionally work outside of business hours; limited travel may be requested

    Basic Qualifications:

    • Formal presentation skills (QBRs, Scorecard read-outs/development. etc.)
    • Innovative thinking - "how can we" demeanor
    • Strong tools knowledge around GSuite, Slack, Confluence
    • Must be fluent in English. Secondary language such as Spanish or Portuguese welcome

    Where We Work:

    Being digital first doesn't mean we're digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Mexico City office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.

    #LI-WO1

    Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

    Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

    Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

    Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

  • TigerTeam

    SQL- UNIX Support Engineer

    hace 13 horas

    TigerTeam Mexico City, México De jornada completa

    Empresa global se encuentra en la búsqueda de un SQL- UNIX Support Engineer · Requisitos: · Ofrecemos: · Contratación 100% nomina con el cliente · Prestaciones superiores de Ley · Trabajo 100% Remoto · Conocimientos: · Nivel de Inglés Avanzado Conversacional · Mínimo 3 años de e ...

  • SkydropX Inc.

    Support Engineer

    hace 6 días

    SkydropX Inc. México

    Estamos innovando la logística y esto lo hemos logrado gracias a un equipo de personas visionarias, con ganas de crecer y cambiar el mundo . · En Skydropx encontrarás un espacio para desarrollar tu carrera dentro de un ambiente laboral dinámico, ambicioso y multicultural ...

  • Premier Tech

    Technical Support Engineer

    hace 18 horas

    Premier Tech México

    ¿Estás listo para innovar y compartir valor con todos nuestros clientes? · Sigue leyendo · En Premier Tech Systems and Automation, mejoramos la eficiencia de las instalaciones de fabricación de nuestros clientes mediante la integración de sistemas innovadores y de alto valor que ...

  • TigerTeam

    PL/SQL Support Engineer

    hace 13 horas

    TigerTeam Mexico City, México De jornada completa

    Empresa global se encuentra en la búsqueda de un PL/SQL Support Engineer · Requisitos: · Ofrecemos: · Contratación 100% nomina con el cliente · Prestaciones superiores de Ley · Trabajo 100% Remoto · Conocimientos: · Nivel de Inglés Avanzado Conversacional · Mínimo 3 años de expe ...

  • Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

    Support Engineer

    hace 13 horas

    Servicios Comerciales Amazon Mexico S. de R.L. de C.V. Ciudad de México

    2+ years industry experience in programming and/or technical support roles · - Experience with ticket monitoring and troubleshooting/debugging technical systems · Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in ...

  • TikTok

    IT Support Engineer

    hace 13 horas

    TikTok City, México

    Responsibilities · TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. · Why Join Us · Crea ...

  • RGF

    Technical Support Engineer

    hace 1 día

    RGF City, México

    **Location**: City · **Salary**: SGD 5k to 6k · **Function**: Internal IT · **Job Description**: · **Our Client's Service/Product**: · Support real-time operating platform · **The Responsibilities**: · ・Address technical questions from clients on the operation of the ICONICS Suit ...

  • Vision Group

    Technical Support Engineer

    hace 1 día

    Vision Group México

    2-year prior experience in the same field or any IT-related industry (must) · Networking skills to perform remote troubleshooting to isolate and diagnose incidents · Excellent skills in technical project management with Level 2+ support, Linux operating system, Linux Bash command ...

  • Importante empresa del sector

    Support Engineer

    hace 1 día

    Importante empresa del sector Miguel Hidalgo, México

    Impprtant telecommunicaitons enterprise is looking for Electronics/Communication graduates · - Conversational English Required · Skill and Knowledge · - Bachelor Degree or above in Computer Science, communication technology or related. · - Fresh graduate in Communications / Elect ...

  • Capital Empresarial Horizonte

    Security Support Engineer

    hace 2 días

    Capital Empresarial Horizonte Xico, México

    **Capital Empresarial Horizonte Empresa Mexicana especialista en Recursos Humanos y Tecnologías de la Información Solicita**:**Security Support Engineer****Para laborar en CDMX, QRO o GDL****Perfil**Escolaridad: Ingeniería en Sistemas, Informática o afín.Experiência: Mínima de 3 ...

  • Cpim Group

    Apm Support Engineer

    hace 3 días

    Cpim Group Xico, México

    Te estamos buscandoEmpresa dedicada a brindar servicios IT solicita APM Support Engineer.Experiência: 7+ años de experiência en el panorama de soporte de infraestructura y aplicaciones. Conocimiento en NewRelic. Realizar análisis sobre la funcionalidad de la aplicación y sugerir ...

  • Working-Mexico-Headhunter

    It Support Engineer

    hace 6 días

    Working-Mexico-Headhunter Xico, México

    **Resumen de la vacante**:- Salario: Sueldo entre $40,000 a $50,000 brutos (según experiência)- Localidad: CDMX- Duración: Tiempo Completo**Descripción**:Estamos en la búsqueda de **IT Support Engineer - SQL **para empresa líder en consultoría, reconocida por sus soluciones en An ...

  • Consultoría Interax

    Application Support Engineer

    hace 6 días

    Consultoría Interax Xico, México

    **Requisitos**: Egresado de Lic. en sistemas o similar 2 años de experiência en soporte a aplicaciones 1 año de experiência en administración de servidores Conocimientos moderados en SO Linux Conocimientos moderados de lenguajes de programación (Java, C#) Conocimientos moderados ...

  • Honeywell

    Support Engineer Technician

    hace 10 horas

    Honeywell Xico, México

    **Improve business and family comfort, protection and productivity**:**RESPONSABILIDADES** Balanceo de Líneas Traducción de documentos críticos para el proceso de Ingles a español Crear/actualizar hojas de trabajo estándar Generar fixturas**Requisitos**: Ultimo semestres de la ca ...

  • Emerson

    Product Support Engineer

    hace 1 día

    Emerson Xico, México

    **Responsabilidades**: Revisión Comercial y técnica de órdenes de compra tipo Proyecto y Field Service Revisión y Reporte detallado de Órdenes de Compra tipo "OM" Asignación de tareas en CRM para aprobación Comercial, Legal, Checkpoint, Crédito, Sales Credit, hasta el cierre de l ...

  • SA technologies inc

    Support Engineer

    hace 13 horas

    SA technologies inc Tlahuac, México

    **Support Engineer - Job Description About the Job Context.** · - The Client develops custom solutions for individual clients. Even if custom, these solutions share many common traits. · - They are deployed to various Flavors of Kubernetes. · - This gives them a similar UI, worki ...

  • Kognivera

    Linux /Gcp Support Engineer

    hace 3 días

    Kognivera Xico, México

    Estamos buscando Linux Support Engineer en México para proyecto a largo plazo en remoto.Tipo de puesto: Tiempo completoHorario: RotativoLugar de trabajo: Empleo remoto ...

  • Amazon

    Support Engineer

    hace 6 días

    Amazon Mexico City, México

    Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. · ABOUT THIS ROLE · Our technology ...

  • Capital Empresarial Horizonte

    Security Support Engineer- Hibrido

    hace 3 días

    Capital Empresarial Horizonte Xico, México

    **Capital Empresarial Capital Empresarial Horizonte Empresa Mexicana especialista en Recursos Humanos y Tecnologías de la Información Solicita**:**Security Support Engineer Hibrido****Para laborar en CDMX, QRO o GDL****Perfil**Escolaridad: Ingeniería en Sistemas, Informática o af ...

  • SAP Fioneer

    Support Engineer

    hace 9 horas

    SAP Fioneer Mexico City, México De jornada completa

    ABOUT US · SAP Fioneer builds software and platforms that enable banks, insurance companies and challengers to run, transform and grow – cost-efficiently and at scale and speed. · Backed by global technology leader SAP and entrepreneurial investor Dediq, we are in a unique posit ...