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    Support Analyst Salesforce Commerce Cloud - Mexico City, México - VISEO

    VISEO
    VISEO Mexico City, México

    hace 2 semanas

    Default job background
    CDI
    Descripción

    VISEO works to simulate new ideas, offers, ways of collaborating, and methods for producing or selling. VISEO offers an alternative for integrators, agencies, and consulting firms by providing a unique, flexible, innovative, and structured approach. Our customer success entity aims to help our customers in their Retail, Omnichannel, and e-commerce projects (rollout, new implementation, or support on new and existing applications). Our Digital Retail entity aims to help our customers in their retail and e-commerce projects (rollout, new implementation, or support on new and existing applications).

    To strengthen the activities of our team, we are looking for we are looking for a Salesforce Commerce Cloud Support Analyst that will work for one of our major client's e-commerce platforms.

    Your Role

  • Provide technical support for the ecommerce platforms.
  • Daily troubleshooting of issues to enhance customer satisfaction
  • Serve as the primary technical liaison for critical incidents within the Digital applications. Utilize tailored custom dashboards for key business partners such as Salesforce Commerce Cloud, eCommerce warehouse OPS, eCommerce business team, and finance.
  • Collaborate closely with commercial teams to grasp client business objectives effectively.
  • Take the lead in identifying and resolving diverse issues to ensure uninterrupted operations.
  • Deliver comprehensive weekly backlog reports to key technical stakeholders and the Senior Domain Manager, covering eCommerce RUN KPIs.
  • Manage ticket backlog and perform daily dashboard monitoring to uphold optimal performance standards.
  • Foster a robust network within the Digital and IT tech support ecosystem, maintaining close liaison with HQ.
  • Coordinate with the Senior Domain Manager and suppliers' IT support team, particularly the WMS development team, to address incidents impacting priority technical flows within Salesforce Commerce Cloud (e.g., order creation, shipments, returns).
  • Identify, document, and escalate recurring issues that evolve into systemic problems for timely resolution and prevention.
  • Monitor and assess client satisfaction with digital services provided by Information Services Management, ensuring continuous enhancement in service delivery."

    • Your profile

    This a hybrid position where your presence will be needed regularly in our customer's offices in Mexico City.

    ENGLISH is mandatory .

  • Knowledge of Salesforce Commerce Cloud Platform
  • 1+ years of SFRA experience
  • Advanced comunication skills

    • Why become a VISEO Positive Digital Maker?

    You will be part of the Digital Commerce community: the proximity between consultants and the human size of our organization will allow you to make your initiatives visible and easily share your projects. At the same time, the dynamism of the company and its perpetual growth will multiply your development opportunities.

    You will benefit from close management by your mentor throughout your career at VISEO: Your mentor, an experienced consultant in your practice, will regularly come and discuss the challenges of your assignment with you, review your achievements every year and discuss your future ambitions and the means of achieving them.

    Benefits

  • Salary range: based on your experience
  • Medical insurance.
  • Generous vacation policy (22 days paid vacation per year).
  • Food/ Luncheon vouchers
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