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Chihuahua

    Customer Success Team Lead - Chihuahua, México - Docplanner

    Docplanner
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    Descripción

    Doctoralia es la plataforma líder en México que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones.

    Somos una empresa de SaaS que brinda soluciones para digitalizar el sector salud.

    Hemos crecido a triple dígito durante los últimos 3 años y queremos crecer aún más para hacer la experiencia de la salud mas humana.

    Descripción del empleo Gestionar a un equipo de rockstars buscando impulsar su talento buscando siempre mejorar la experiencia de nuestros clientes a través de la adopción del producto.

    Identificar las necesidades del equipo, dar seguimiento y asegurar el cumplimiento del proceso.

    Liderar y motivar al equipo de CS para brindar seguimiento y atención de primer nivel a nuestro portafolio de Doctores.

    Desarrollar y compartir mejores prácticas con los miembros del equipo buscando siembre la equidad, eficiencia y efectividad de nuestros procesos.

    Alcanzar nuestros KPIs que incluyen pero no se limitan a:
    Conversión, Win Rate, % de Churn, llamadas efectivas, productividad. Desarrollar y mantener el equipo de trabajo proporcionando dirección, capacitación y retroalimentación. Dominar y asegurar el cumplimiento del proceso interno a través del constante monitoreo de nuestros KPI's.

    Impulsar y buscar mejoras en el proceso a través de análisis de datos 2 años de experiencia manejando equipos de Customer Success 1 año mínimo de experiencia en negocios SaaS 1 año de experiencia en Call Center (Deseado) Conocimiento de procesos de Customer Success Uso de CRM (Hubsport/ Salesforce).

    Dominio de paquete de productividad (G-suite y Slack) Manejo de lenguaje profesional y atención a clientes VIP Organizado y Autogestionable Información adicional Salario base de$20,000-$25,000 libres Prestaciones de Ley Superiores 22 días de vacaciones Día de cumpleaños compensatorio Gympass y Descuentos con Ticketmaster Vales de despensa Seguro de gastos médicos y seguro de vida J-18808-Ljbffr

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