Trabajos de Real time analyst en México

La empresa Plata busca un Analista en Tiempo Real para garantizar que todos los agentes tengan interacciones asignadas en todo momento. · ...

Garantizar la correcta administración y monitoreo en tiempo real de la operación asegurando el cumplimiento de niveles de servicio productividad y eficiencia del call center mediante el análisis y gestión de indicadores operativos. · ...

Garantizar la correcta distribución y monitoreo en tiempo real de la operación de Customer Care, asegurando eficiencia, cumplimiento de niveles de servicio y resolución rápida de incidencias. · Asignar interacciones (chats, llamadas, correos) en tiempo real y evitar tiempos muert ...

We're building a high-tech financial platform that's transforming how people interact with money.Your impact as a Real Time Analyst will be proactive and analytical, playing a strategic role in keeping our Customer Care operation running smoothly. · ...

The Partner Operations team is responsible for all support agents globally and the Workforce Management team makes sure the right people are always available to help. · ...

The Real Time Analyst plays an essential role within the PSC contact center operations, focusing on monitoring and analyzing real-time contact volumes and staffing levels to ensure customer service targets are consistently met. · This position involves a keen eye for detail and a ...

We're looking for a proactive, · analytical RTA who thrives in real-time decision-making · and plays a strategic role in keeping our Customer Care operation running smoothly.This is not just a monitoring role. · ...

We're looking for a proactive, analytical RTA who thrives in real-time decision-making and plays a strategic role in keeping our Customer Care operation running smoothly. · ...

· As a Real-Time Analyst (RTA), you will work closely with all partners ensuring the fastest support possible. · Monitor backlog Inflows and Outflows at interval level against the WFM Plan taking action to correct deviationsGuide Partners in real-time calling out deviations in s ...

The Real Time Analyst plays an essential role within the PSC contact center operations, · monitoring and analyzing real-time contact volumes and staffing levels to ensure customer service targets are consistently met.Monitor real-time contact volume and agent availability to ensu ...

The Real-Time Analyst (RTA) will make sure that local call center employees are actively contributing to their assigned queues. · Actively and consistently support all efforts to simplify and enhance the customer experience. · ...

The objective of this position is to have the right number of resources available to manage incoming and outgoing customer phone volumes. · The real-time analyst is accountable for ensuring people are following their published schedules.Monitor real-time call volume and agent ava ...

The real-time analyst is accountable for ensuring people are following their published schedules. · ...

The real-time analyst is accountable for ensuring people are following their published schedules. This is an entry-level position on the Workforce Management Team. · ...

The Real Time Analyst plays an essential role within the PSC contact center operations. · ...

+The Real Time Analyst will become a subject matter expert on workforce planning and intraday operation fundamentals,+ · ++Monitor/adjust queues, agent utilization, and same-day staffing to ensure service levels and staffing needs are met. · Interact with Vendor leaders on staffi ...

As a Real-Time Analyst (RTA), you will work closely with all partners to ensure the fastest support possible. · ...

The Real Time Analyst (RTA) is responsible for managing the intraday performance of one program or line of business within a Call Center environment. Distributes accurate and timely agent schedules. · ...

The objective of this position is to have the right number of resources available to manage incoming and outgoing customer phone volumes. · Monitor real-time call volume and agent availability to ensure adherence to schedules, service level agreements (SLAs), and key performance ...

The objective of this position is to have the right number of resources available to manage incoming and outgoing customer phone volumes. · This is an entry-level position on the Workforce Management Team. · ...