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    IT Customer Support Specialist - Chihuahua, México - Honeywell

    Honeywell
    Honeywell Chihuahua, México

    hace 2 semanas

    honeywell background
    OTHER
    Descripción

    Innovate to solve the world's most important challenges

    Join a team recognized
    for leadership, innovation and diversity

    Join Honeywell's One IT
    team that offers IT support to Honeywell end users across the globe. You will
    deliver the most effective, secure and responsive service to our customers and
    enable them to make informed decisions in a connected way. You will provide
    contemporary services and make it easy for users to engage with IT. You will
    support a growing user base, while managing multiple projects simultaneously.
    You will guide junior staff and be the point of escalation for complex
    technical issues. You will perform root cause analysis and ensure closure of
    issues to ensure the highest levels of customer satisfaction
    Step into a world of innovation and join Honeywell, a frontrunner in pioneering
    technologies that reshape industries worldwide. At Honeywell, we're not just a
    company; we're a driving force behind cutting-edge solutions that span across
    diverse sectors, from aerospace and automation to safety and beyond. Picture
    yourself not just as a team member, but as a key player in creating a safer,
    smarter, and more sustainable future through our cutting-edge offerings.

    Key Responsibilities

    -End to end IT support
    -Develop self-help documents
    -IT asset set up and decommissioning
    -Documentation and reporting
    -End user training
    -Test and develop resolutions
    -Participate in audits
    -Troubleshooting and root cause analysis
    -Monitor and track issue resolution
    -Maintain equipment stock

    YOU MUST HAVE

    -Bachelor's Degree in
    Systems Engineering or related field
    -1 year of experience supporting IT, operating systems (Windows), service desk
    -Advanced English (reading 100%, speaking 50%)
    -Excellent customer focus
    -Availability to work on site and schedule availability
    -1 year of experience supporting manufacturing environment
    - 2 shifts: 1st. shift from 7 am-4:30 pm, 2nd. shift from
    4:30 pm-1:00 am (the 2nd. shift will be worked every three weeks).

    WE VALUE

    -Understand networking concepts; servers;
    LANs/WAN
    -Experience using help desk call logging system
    -Conveys information with clarity, ensuring messages are understood across
    diverse, global teams
    -Ability to use desktop computer hardware and software knowledge to assess,
    diagnose, and correct problems for customers
    -Effectively demonstrates ability to deliver on complex situations or problems
    without guidance or supervision

    Additional Information

  • JOB ID: req444295
  • Category: Information Technology
  • Location: Vialidad Tabalaopa No. 8507,Fraccionamiento Ejido Avalos,Chihuahua,CHIHUAHUA,31074,Mexico
  • Nonexempt
    • Global (ALL)
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