- End to end IT support
- Develop self-help documents
- IT asset set up and decommissioning
- Documentation and reporting
- End user training
- Test and develop resolutions
- Participate in audits
- Troubleshooting and root cause analysis
- Monitor and track issue resolution
- Maintain equipment stock
- Bachelor's Degree in Systems Engineering or related field
- 1 year of experience supporting IT, operating systems (Windows), service desk
- Advanced English (reading 100%, speaking 50%)
- Excellent customer focus
- Availability to work on site and schedule availability
- 1 year of experience supporting manufacturing environment
- Understand networking concepts; servers; LANs/WAN
- Experience using help desk call logging system
- Conveys information with clarity, ensuring messages are understood across diverse, global teams
- Ability to use desktop computer hardware and software knowledge to assess, diagnose, and correct problems for customers
- Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision
- High communication skills
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