Trabajos
>
Mexico City

    Apps Support Intmd Analyst - Mexico City, México - 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex

    09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex
    09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex Mexico City, México

    hace 3 días

    Default job background
    De jornada completa
    Descripción

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

    Responsibilities:

  • The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
  • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participates in disaster recovery testing
  • Participate in application releases, from development, testing and deployment into production.
  • perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
  • Considers implications of the application of technology to the current environment.
  • Analyzes applications to identify risks, vulnerabilities and security issues.
  • Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
  • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
  • Exchanges ideas and information
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  • Performs other duties and functions as assigned in a concise and logical manner.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

    • Qualifications:

  • 2-5 years experience
  • Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
  • Participation in some process improvements.
  • Previous experience or interest in standardization of procedures and practices.
  • Basic Business knowledge/ understanding of financial markets and products.
  • Knowledge/ experience of problem Management Tools.
  • Understands of how own sub-function integrates within the function and commercial awareness
  • Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
  • Good customer service, communication and interpersonal skills
  • Good knowledge of the business and its technology strategy
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Knowledge of issue tracking and reporting using tools
  • Good all-round team member
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Ability to communicate appropriately to relevant stakeholder

    • Education:

  • Bachelor's/University degree or equivalent experience

    • Experiencia en: Análisis de tendencias de INCs basado en Service Now, Generación de código en payton y C para elaborar los Dashbords en Power BI, Experiencia en reportes analíticos en áreas de Soporte a la Producción.

    Soft skills: Constante búsqueda de retos y crecimiento profesional. Apertura a aprender nuevas tecnologías y metodologías. Curiosidad por aprender algo nuevo cada día y gusto por la innovación

    Ingles: Intermedio

    Job Family Group:

    Technology

    Job Family:

    Applications Support

    Time Type:

    Full time

    Citi is an equal opportunity and affirmative action employer.

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

  • Citi

    Risk Operations Intmd Analyst

    hace 5 días

    Citi Ciudad de México

    El Analista Intermedio de Operaciones de Riesgo es una función profesional de un empleado en desarrollo. Se ocupa de la mayoría de los problemas de forma independiente y tiene cierta libertad para resolver problemas complejos. Integra conocimientos sólidos del área de especialida ...

  • Citi

    Customer Service Intmd Analyst

    hace 1 semana

    Citi Ciudad de México

    El Analista Intermedio de Servicio al Cliente es un puesto de nível intermedio responsable de brindar a los clientes resoluciones y apoyo en coordinación con el equipo de Servicio al Cliente. El objetivo general de esta función es resolver problemas de clientes externos y proporc ...

  • Citi

    Customer Svc Intmd Analyst

    hace 1 semana

    Citi Ciudad de México

    El Analista Intermedio de Servicio al Cliente es un puesto de nível intermedio responsable de brindar a los clientes resoluciones y apoyo en coordinación con el equipo de Servicio al Cliente. El objetivo general de esta función es resolver problemas de clientes externos y proporc ...

  • Citi

    Credit Portf Intmd Analyst

    hace 5 días

    Citi Ciudad de México

    El analista intermedio de Cartera de Crédito es un puesto de nível intermedio responsable de realizar revisiones crediticias, aprobaciones de crédito y controlar la cartera para identificar migraciones de crédito junto con el equipo de Gestión de Riesgos. El objetivo general de e ...

  • Citi

    IT Business Intmd Analyst

    hace 5 horas

    Citi Ciudad de México

    The IT Business Intermediate Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this ro ...

  • Citi

    IT Business Intmd Analyst

    hace 6 días

    Citi Ciudad de México

    The IT Business Intermediate Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this ro ...

  • Citi

    Risk Operations Intmd Analyst C11

    hace 5 horas

    Citi Ciudad de México

    El Analista Intermedio de Operaciones de Riesgo es una función profesional de un empleado en desarrollo. Se ocupa de la mayoría de los problemas de forma independiente y tiene cierta libertad para resolver problemas complejos. Integra conocimientos sólidos del área de especialida ...

  • Citi

    Apps Dev Intmd Programmer Analyst

    hace 1 día

    Citi Ciudad de México

    El analista programador intermedio de desarrollo de aplicaciones es un puesto de nível intermedio responsable de participar en el establecimiento y la implementación de sistemas y programas de aplicaciones nuevos o revisados en coordinación con el equipo de Tecnología. El objetiv ...

  • Citi

    Risk Operations Intmd Analyst

    hace 1 día

    Citi Ciudad de México

    The Risk Operations Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understan ...

  • Citi

    Sec & Derivat Intmd Analyst

    hace 1 semana

    Citi Ciudad de México

    The Sec & Derivatives Intmd Analyst is an intermediate level position responsible for processing orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team. The overall objective of this role is to fac ...

  • Citi

    Apps Dev Intmd Programmer Analyst

    hace 1 semana

    Citi Ciudad de México

    El analista programador intermedio de desarrollo de aplicaciones es un puesto de nível intermedio responsable de participar en el establecimiento y la implementación de sistemas y programas de aplicaciones nuevos o revisados en coordinación con el equipo de Tecnología. El objetiv ...

  • Citi

    Data Governance Intmd Analyst

    hace 5 días

    Citi Ciudad de México

    The Data Governance Foundation Intermediate Analyst deals with most problems independently and contributes towards solving complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Requires attention to detail w ...

  • Citi

    Credit Portf Intmd Analyst

    hace 1 semana

    Citi Ciudad de México

    The Credit Portfolio Intermediate Analyst is an intermediate-level position responsible for conducting credit reviews, credit approval and monitoring the portfolio to identify credit migration in coordination with the Risk Management team. The overall objective of this role is to ...

  • Citi

    Finance Rptg Intmd. Analyst

    hace 6 días

    Citi Ciudad de México

    The Finance Reporting Intermediate Analyst is an intermediate level position responsible for the generation, tracking and submission of financial reports in coordination with the Finance Team. The overall objective of this role is to accurately prepare and report business/financi ...

  • Citi

    Credit Portf Intmd Analyst

    hace 1 día

    Citi Ciudad de México

    The Credit Portfolio Intermediate Analyst is an intermediate-level position responsible for conducting credit reviews, credit approval and monitoring the portfolio to identify credit migration in coordination with the Risk Management team. The overall objective of this role is to ...

  • Citi

    Credit Portf Intmd Analyst

    hace 2 días

    Citi Ciudad de México

    The Credit Portfolio Intermediate Analyst is an intermediate-level position responsible for conducting credit reviews, credit approval and monitoring the portfolio to identify credit migration in coordination with the Risk Management team. The overall objective of this role is to ...

  • Citi

    Fraud Risk Intmd Analyst C11

    hace 1 día

    Citi Ciudad de México

    The Fraud Risk Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding ...

  • Citi

    Ops lfr059156 fraud Risk Intmd Analyst

    hace 1 semana

    Citi Ciudad de México

    El analista intermedio de riesgo de fraude es un puesto profesional en desarrollo. Se ocupa de la mayoría de los problemas de forma independiente y tiene cierta libertad para resolver problemas complejos. Integra conocimientos sólidos del área de especialidad con una comprensión ...

  • Citi

    Kyc Operations Intmd Analyst

    hace 2 días

    Citi Naucalpan, México

    El Analista intermedio de KYC de AML de cumplimiento es un puesto de nível intermedio a cargo del control, la gestión, la supervisión y la generación de informes regulatorios relacionados con Prevención del Lavado de Dinero (Anti-Money Laundering, AML) en coordinación con el equi ...

  • Citi

    IT Business Intmd Analyst Vision Plus

    hace 1 semana

    Citi Ciudad de México

    The IT Business Intermediate Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this ro ...