Trabajos
>
Zapopan

    Technical Support Fusion Order Management Cloud - Zapopan, México - Oracle

    Oracle
    Oracle Zapopan, México

    hace 1 semana

    Oracle background
    Regular Employee
    Descripción

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our applications and technologies. As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated a Senior Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of many Oracle products and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

    Education

  • . (Computer Science, Information Systems, Science, Mathematics, Physics, or Chemistry) with a GPA and/or:
  • Other qualifications and experience, such as proven professional/technical experience in demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

    • Desired Profile

    An ideal candidate will have a good mix of experience both in functional and technical areas. Good experience/exposure in implementation, support, consulting or development functions (or equivalent) in enterprise business application. Exceptional diagnostic and troubleshooting ability and skilled in using industry standard tools and techniques. Extensive experience monitoring, tuning and/or configuring complex applications to optimize the product to perform to customer expectations. Proficiency in English is essential.

    Candidate Background and experience

    More than five year's implementation, support, consulting or development experience (or equivalent) in enterprise business applications.

    Exceptional diagnostic and troubleshooting ability and skilled in using industry standard tools and techniques.

    Extensive experience monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations.

    Extensive experience with one or many aspects of Enterprise Business Application (Product knowledge, diagnostic logs review, Troubleshooting techniques etc).

    Knowledge of networks, database , server configuration, Web Server , SQL tuning and so on.

    Ability and attitude to assist junior members of the team in training on new products and technologies is highly desired.

    Behavioral Skills (Required)

  • Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists.
  • Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations
  • Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what the cause is and what the symptom is.
  • Good organizational skills. Able to develop a coherent plan of action that meets everyone's needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is obtained without appearing that there was no plan
  • Ability to persevere in the face of obstacles and ensure customer's success.
  • Self-starter, works well unsupervised or with limited supervision
  • Detail Oriented (Process orientation preferred)

    • Technical & Analytical Skills (Required)

  • Ability to resolve Supply Chain Management issues such as Order Management Issues.
  • Expertise in Full Cycle O2C and Inventory flows.
  • Well-developed troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process. Advanced knowledge of SQL.
  • It is a plus to have functional and technical knowledge of more than one modules in any of the following Oracle Supply Chain Application Suites - Oracle E-Business Suite; PeopleSoft Enterprise SCM; JD Edwards Enterprise One; Siebel
  • Experience in writing SQL queries in Oracle EBS/Fusion, PLSQL coding experience is a plus

    • Ability to independently troubleshoot issues using Database Tables/SQL Queries

    Career Level -

  • Oracle

    Snr Manager Cloud Operations

    hace 4 días

    Oracle Zapopan, México

    BS or MS degree or equivalent experience relevant to functional area. · - Typically has 5+ years people management or technical lead experience: building and managing high performance platform and/or infrastructure engineering teams, experience across hardware, firmware, and embe ...

  • AstraZeneca

    Cloud Service Portfolio Manager

    hace 1 semana

    AstraZeneca Guadalajara, México

    **Primary Purpose**: · The Cloud Service Portfolio Manager is pivotal in meeting C&I's objective to offer services that accelerate the customer's mission through ensuring our portfolio offers relevant, high-quality, cost-effective cloud services. · **Key Accountabilities**: · Res ...

  • Oracle

    Cloud Support Sr. Manager

    hace 1 semana

    Oracle Guadalajara, México

    Cloud Support Sr. Manager-230000CV · **Applicants are required to read, write, and speak the following languages***: English · **Detailed Description and Job Requirements** · As a member of the Support organization, your focus is to deliver post-sales support and solutions to the ...

  • EPAM Systems

    Cloud Service Delivery Manager

    hace 4 días

    EPAM Systems Guadalajara, México

    **DESCRIPTION**: · As a · Striving for excellence is in our DNA Since 1993, we have been helping the world's leading companies imagine, design, engineer, and deliver software and digital experiences that change the world We are more than just specialists: we are experts. · EPAM i ...

  • Oracle

    Senior Manager Cloud Operation

    hace 6 días

    Oracle Zapopan, México De jornada completa

    If you are interested in owning, optimizing, and enhancing large-scale distributed infrastructures for the cloud, then this is your team Oracle is aggressively investing in the Oracle Cloud to provide the broadest, most comprehensive cloud in the industry. Only Oracle offers a co ...

  • Oracle

    Senior Manager Cloud Operation

    hace 1 semana

    Oracle Zapopan, México Regular Employee

    If you are interested in owning, optimizing, and enhancing large-scale distributed infrastructures for the cloud, then this is your team Oracle is aggressively investing in the Oracle Cloud to provide the broadest, most comprehensive cloud in the industry. Only Oracle offers a co ...

  • Oracle

    Technical Support Fusion Order Management Cloud

    hace 6 días

    Oracle Zapopan, México De jornada completa

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as w ...

  • Arioac

    IT Project Manager

    hace 1 semana

    Arioac Zapopan, México

    **REQUISITOS**: · - Formación académica: Ingeniero en Sistemas, Computacional, Informática o afín. · - 5 años de experiência en como Project Manager dentro del área de IT, preferentemente dentro de empresas trasnacionales. · - Bilingüe (Inglés avanzado sobre todo por lo técnico d ...

  • Oracle

    Principal Site Reliability Developer

    hace 4 días

    Oracle Zapopan, México

    **OTA-LAD-MX · **Would you like to contribute your own ideas on how to smartly deploy and manage large scale distributed Database-as-a-Service offerings for the public and private clouds? Oracle's Database development group designs and develops the Database-as-a-Service platform ...

  • Oracle

    Program Manager 3-proddev

    hace 4 días

    Oracle Zapopan, México

    **Detailed Description and Job Requirements - Internal** · Manage the development and implementation process of a specific company product. · Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused o ...

  • Oracle

    Systems Analyst 3-support

    hace 1 semana

    Oracle Zapopan, México

    **Our Team** · Advanced Customer Services (ACS) is looking for engineers with large hands-on experience with **WebLogic Server **. Someone who can deploy, administer and troubleshoot WLS in complex topology environments. · These engineers will join the **Global Expertise Center * ...

  • Oracle

    Senior Technical Account Representative

    hace 1 semana

    Oracle Zapopan, México

    ORACLE'S CLOUD PRIORITY SUPPORT SERVICES · Oracle is the #1 global provider of business software, with an outstanding presence in over 175 countries. Our cloud solutions are redefining the world of business, empowering governments, and helping society evolve with the pace of chan ...

  • Oracle

    Sr. Principal Cloud Architect

    hace 5 días

    Oracle Zapopan, México

    The Cloud Architect is responsible for ACS customer service solutions for private and public multi cloud technologies including Infrastructure, Networks, IaaS, PaaS and Middleware, Database (DBaaS) and Applications(SaaS). Service solutions include as well Systems Management, Back ...

  • Oracle

    Principal Member of Technical Staff

    hace 1 semana

    Oracle Zapopan, México

    **Description**: · **Responsibilities: · The Java Platform Group is looking for an experienced, passionate, and highly motivated lead engineer. Our team is responsible for delivering the Java platform that is used by millions of engineers. We are looking for an engineer with a th ...

  • UST

    Cloud/infra Engineering Lead

    hace 5 días

    UST Zapopan, México

    **Senior Cloud Network Engineer** · **Lead I - Cloud Infrastructure Services · **Who we are**: · Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them ...

  • Oracle

    Bilingual Backend Java Developer

    hace 4 días

    Oracle Zapopan, México

    **JoinOCIMX · We are looking for the best engineers to work for the Oracle Cloud - Identity and Access Management, you, along with another set of experts, would be working in the evolution of the IAM service for our cloud platform. If you don't want to fully read all the requisit ...

  • Oracle

    Senior Site Reliability Developer

    hace 3 días

    Oracle Zapopan, México

    At least BS degree in Computer Science or related technical field. · Experience operating a production environment at high scale with emphasis on availability, latency and healthy customer experience · Solid experience (8+ Years), hands-on and understanding of Oracle database tec ...

  • Oracle

    Senior Software Developer

    hace 1 semana

    Oracle Zapopan, México

    **Oracle MySQL Database Service Group** · Are you someone with a passion for taking on big challenges? Are you interested in working on the control plane for a large-scale, cutting edge cloud service? If so, Oracle's MySQL HeatWave Service team on Oracle Cloud Infrastructure (OCI ...

  • Oracle

    Senior Cloud Engineer

    hace 3 días

    Oracle Zapopan, México

    **OTA-LAD-MX** · Senior Member of Technical Staff - Identity and Access Management (IAM) Team · Cloud Infrastructure Group (Seattle, WA) · - The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud ...

  • Oracle

    Senior Member of Technical Staff

    hace 1 semana

    Oracle Zapopan, México

    Senior Member of Technical Staff - Identity and Access Management (IAM) Team · Cloud Infrastructure Group (Seattle, WA) · - The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a bro ...