Manager - Front Desk - Mexico City, México - W Mexico City

W Mexico City Mexico City, México

hace 4 días

De jornada completa

Descripción

Job Number

Job Category Rooms & Guest Services Operations

Location W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Job Summary

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Candidate Profile

Education And Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities

Maintaining Guest Services And Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management Of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects And Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work,

Begin your purpose,

Belong to an amazing global team, and

Become the best version of you.

Source: Hospitality Online

Front Desk

hace 1 semana

VIRTUAL HOMES Ciudad de México

Importante empresa méxicana especializada en la operación prosional de rentas de corta o mediana estancia esta en busca de **FRONT DESK (supervisor de edificio de AIRBNB)** · Debe de tener carrera enfocada al servicio al cliente y/o hospitalidad, una presencia formal, agradable y ...
Front Desk

hace 2 días

Yacof Chaban Miguel Hidalgo, México

Somo una empresa del giro hotelero y nos encontramos en búsqueda de Front desk · **¿Qué harás?** · - **Elaboración (de papelería) y atención de Check in y check out**: · - **Facturación**: · - **Asignación y gestión de reservas**: · - **Cotización y Cobranza a los clientes**: · - ...
Front Desk Receptionist

hace 3 días

Excent Capital Ciudad de México

**Sobre la empresa** · - Excent Capital Ltd es broker de inversiones regulado con oficinas en Seychelles, Mexico y con planes de expansión al rededor del mundo. Proveemos a nuestros clientes una plataforma de inversiones para el mercado financiero internacional. Debido a nuestro ...
Ejecutivo de Front Desk

hace 5 días

HOTEL BELAIR UNIQUE CDMX WTC Ciudad de México

**HOTEL BEL AIR UNIQUE & HOTEL BELAIR BUSINESS CDMX WTC** · Solicita: · **EJECUTIVO DE FRONT DESK** · Sexo: Indistinto · Estado Civil: Indistinto · Edad: 22 a 28 años · Escolaridad: Lic. En Administración De Empresas Turísticas / Turismo (Indispensable) · Disponibilidad de Tiempo ...
Recepcionista Front Desk

hace 1 semana

Hotel Park inn México

Forma parte del equipo de Park inn by radisson cadena internacional con mas de 1,100 hoteles en el mundo. · Recepcionista · - Inglés deseable · - actitud de servicio · - atención a los detalles, calidad hospitalaria · - Capacidad para trabajar en equipo y resolver · - rolar turno ...
Clerk-front Desk

hace 3 días

Marriott International, Inc México

**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Solaz a Luxury Collection Resort Los Cabos, KM 18.5 Carretera Transpeninsular CSL-SJC Access B, San Jose del Cabo, Baja California Sur, Mexico VER EN MAPA · **Horario** Full-Time · * ...
Clerk-front Desk

hace 1 semana

Marriott International, Inc México

**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿R ...
Clerk-front Desk

hace 2 días

Marriott International, Inc Ciudad de México

**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** The Westin Santa Fe Mexico City, Javier Barros Sierra 540, Mexico City, Distrito Federal, Mexico VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N ...
Clerk-front Desk

hace 2 días

Marriott International, Inc Ciudad de México

**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición** Non-Managem ...
Clerk-front Desk

hace 1 semana

Marriott International, Inc México

**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Solaz a Luxury Collection Resort Los Cabos, KM 18.5 Carretera Transpeninsular CSL-SJC Access B, San Jose del Cabo, Baja California Sur, Mexico VER EN MAPA · **Horario** Full-Time · * ...
Front Desk Agent

hace 1 día

Mondrian Ciudad de México

**Descripción de la empresa** · El Mondrian Condesa, con un diseño fascinante y una gastronomía deliciosa, representa la energía de Ciudad de México, un crisol de culturas. El hotel, con una ubicación perfecta entre dos barrios fascinantes, le hará viajar a un cuento de hadas cul ...
Clerk-front Desk

hace 1 semana

Marriott International, Inc Ciudad de México

**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Courtyard Mexico City Airport, Sinaloa 31 Penon de los Banos, Mexico City, Ontario, Mexico VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Ti ...
Front Desk/recepcionista

hace 1 semana

Talento 3.0 México

Actividades Principales: · Check in y check out de huéspedes, entrega de llaves, atención a clientes, reservaciones de clientes y orientación de lugares emblemáticos. · Educación + Experiência: · - Lic. En Turismo o similar · - 6 meses de experiência como recepcionista · Conocimi ...
Clerk-front Desk

hace 1 semana

Marriott International, Inc México

**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico VER EN MAPA · **Horario** Full-Time · **¿Ubicación ...
Mgr-front Desk

hace 1 semana

Marriott International, Inc Ciudad de México

**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Courtyard Mexico City Airport, Sinaloa 31 Penon de los Banos, Mexico City, Ontario, Mexico VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Ti ...
Clerk-front Desk

hace 1 día

Marriott International, Inc Ciudad de México

**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** The Westin Santa Fe Mexico City, Javier Barros Sierra 540, Mexico City, Distrito Federal, Mexico VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N ...
Clerk-front Desk

hace 2 días

Marriott International, Inc México

**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Solaz a Luxury Collection Resort Los Cabos, KM 18.5 Carretera Transpeninsular CSL-SJC Access B, San Jose del Cabo, Baja California Sur, Mexico VER EN MAPA · **Horario** Full-Time · * ...
Supervisor-front Desk

hace 6 días

Marriott International, Inc México

**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿R ...
Agent-front Desk

hace 1 semana

Marriott International, Inc Ciudad de México

**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** The Ritz-Carlton Mexico City, Avenida Paseo de la Reforma 509, Mexico City, Distrito Federal, Mexico VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?* ...
Supervisor-front Desk

hace 1 semana

Marriott International, Inc Ciudad de México

**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** The Westin Santa Fe Mexico City, Javier Barros Sierra 540, Mexico City, Distrito Federal, Mexico VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N ...