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Miguel Hidalgo

    Experience Management Senior Associate - Miguel Hidalgo, México - EY

    EY
    EY Miguel Hidalgo, México

    Encontrado en: Talent MX C2 - hace 4 días

    ey background
    Descripción

    The opportunity

    As a part of a team, you will act as a Resource Management Manager who provide consistent, high quality services to key individual stakeholders
    Your key responsibilities

    • Work as subject matter expert on resource management concepts and scheduling tools for the assigned industry/sector teams

    • Proactively identify staffing challenges and provide customized scheduling solutions

    • Ensure staffing guidelines are consistently followed within the resource management and Service Delivery teams.

    • Ensure resource schedules are timely and accurately updated on the scheduling tools

    • Optimize resource utilization through effective scheduling strategies

    • Supervise and review the execution of resource management and deployment procedures carried out by EM Associates

    • Training and development of EM Associates

    • Identifying and prioritizing opportunities for process improvement/re-engineering

    • Develop a strong business continuity framework for self and team

    • Develop strong working relationships with client servers as well as with experience management/resource management teams onshore.

    To qualify for the role, you must have


    • Graduates with 3-6 years of post-qualification experience, preferably on resource
    management, scheduling, staffing concepts or project management.

    • Advance English level

    • Advance working knowledge of Excel

    Skills and attributes for success
    The role requires someone who can manage a number of concurrent activities, with strong multi-tasking, prioritization, organizational and time management skills.


    • Quick decision-making ability to accommodate real time staffing changes/requests.

    • Strong execution skills with focus on meeting timelines and delivering highest quality service.

    • Attention to detail

    • Excellent verbal and written communication skills.

    • Excellent teaming and interpersonal skills.

    • Strong time management and analytical skills.

    • Stakeholder/client management experience.

    • At least 1 year of experience in supervising a team will be preferred.

    • Positive attitude and ability to excel under tight timelines.

    • Ability to identify staffing challenges and provide proactive solutions.

    What we Offer
    EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across multiple locations and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

    • Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.

    • Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.

    • Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.

    • Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

    About EY

    EY | Building a better working world

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