- Oversee a portfolio of assigned creators across all aspects of account management from initial signing through renewal.
- Responsible for driving creator satisfaction, expansion, and retention efforts.
- Serve as a strategic coach to your creators by evaluating their performance and providing valuable data, insights, and strategies to fuel audience growth, engagement, and revenue.
- Drive revenue by identifying, pitching and negotiating new business opportunities and product solutions tailored to the needs of your creators.
- Lead renewals for your creators by helping to shape the renewal strategy, preparing pitch materials and participating in the negotiations.
- Partner with the Creator Support team and other cross-functional teams to address and resolve all creator-related questions, concerns, and issues in a timely manner.
- Become a trusted partner to your creators and their representatives by developing and maintaining strong relationships.
- Collaborate with Marketing and PR to identify media opportunities for your creators and to leverage their advocacy on panels, interviews and at events.
- Lead the onboarding process for newly signed creators -- setting up their account, capturing and sharing their creative preferences, and recording critical business information to required databases.
- Capture important data and information throughout the partnership and log critical communication and updates into Salesforce CRM, Monday, and other internal databases.
- Oversee and deploy monthly reporting to your creators.
- You are a driven, go-getter who is able to work independently, as well as collaboratively, in a fast-paced environment.
- You are a strategic and critical thinker who is able to quickly grasp new business concepts and draw valuable insights.
- You are a relationship builder who loves working with talent and spending time getting to know your clients.
- You have the proven ability to multitask and manage multiple projects at once, while paying strict attention to detail.
- You display empathy, positivity, and poise when navigating challenges.
- You are proficient with Slack and the Google Suite (Docs, Sheets, Slides)
- You are comfortable with and/or have experience working with data-management and CRM systems -- some experience with Salesforce, Monday, Notion, PowerBI, Looker and/or other tools is preferred, but not required.
- You have familiarity with multiple social platforms.
- You are based in Mexico City. Please note this role is remote.
- You have 3+ years of experience in account management, talent management, partnership management, or other client services. It's a plus if you have experience at a talent or management firm, influencer agency, social media company or tech start-up.
- You are passionate about the digital ecosystem and familiar with top-tier content creators.
- You are highly effective at using data and insights to shape proposals, negotiate with partners, and persuade others.
- It's a plus if you have some sales and negotiation experience.
- It's a plus if you have working knowledge of Meta Business Suite, Snapchat Story Studio and/or YouTube Studio. #LI-Remote
-
Account Manager, Creator Success
hace 5 días
Jellysmack Ciudad de MéxicoThe Role · As a Creator Success Manager (CSM) you will oversee a portfolio of Jellysmack's high-profile creators and be responsible for building strategic roadmaps to help them establish and grow their presence across social platforms and achieve lasting success. · As the face ...
-
Account Manager, Creator Success
hace 1 semana
Jellysmack Xico, MéxicoAccount Manager, Creator Success - based in Mexico City Operations / · Full Time / · Remote · LinkedIn profile · Loading · We'll share your profile. The job · poster may use it for jobs with · other companies. Learn more · Let the employer know what pronouns you use so th ...
-
Creator Operations, Tiktok Live
hace 1 hora
TikTok Ciudad de MéxicoResponsibilities · TikTok is the leading destination for mobile entertainment. Our mission is to inspire creativity and bring joy. TikTok has global offices in Los Angeles, New York, London, Paris, Berlin, Dubai, Sao Paulo, Singapore, Jakarta, Seoul and Tokyo. · At TikTok, our pe ...
-
Local Content Vertical Analyst
hace 1 semana
TikTok Ciudad de MéxicoResponsibilities · TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. · Why Join Us · At T ...
-
Creator Activation Manager
hace 1 semana
Podimo Ciudad de México**Locations**: · - Mexico City, MX, Onsite/Remote**Job Term**: · - Full-Time**Company Website**: · Are you crazy for podcasts, entertainment in general, and storytelling? Do you feel you know how to use the right hooks to engage an audience through content? Then we have the right ...
-
Local Content Vertical Analyst
hace 1 semana
TikTok Ciudad de MéxicoResponsibilities · About TikTok · TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. · Why ...
-
Digital Marketing Manager
hace 4 días
Paramount Pictures Ciudad de MéxicoParamount Pictures Mexico is seeking a Digital Marketing Manager, responsible for planning, development, implementation, and evaluation of digital communication campaigns for theatrical movie releases through owned, paid, and earned media. · Accountabilities: · - Responsible of P ...
-
Social Media Marketing Manager
hace 1 hora
Mi Gente Ciudad de México**SOCIAL MEDIA MANAGER** · * · The Vision · Mi Gente is the newest dating and social app for Latino people. We want to be the number one app for Latinos to build connections whether its for dating or making new friends and finding events · * · * · * · The Role · We are looking fo ...
-
Social Media Marketing Manager
hace 1 hora
Mi Gente Ciudad de México**SOCIAL MEDIA MANAGER** · **The Vision** · Mi Gente is the newest dating and social app for Latino people. We want to be the number one app for Latinos to build connections whether its for dating or making new friends and finding events · The role · We are looking for a Social M ...
-
Senior Backend Engineer
hace 1 hora
Backbase Ciudad de México**The Job in short** · Get it done: liaise closely with our customers' developers, write code and make successful Backbase implementations happen. · **Meet the job** · Your goal is to seamlessly integrate the Backbase platform into our customers' systems. Implementations generall ...
-
Artist & Label Partnerships Manager, Mexico
hace 1 semana
Spotify Ciudad de MéxicoContent- We are looking for an Artist & Label Partnerships Manager to join our Artist and Label Partnership team in Mexico. In this role, you'll be ensuring that key artists, managers and labels see Spotify as the #1 partner for artist development and monetization. In this role, ...
-
Support Engineer
hace 1 semana
Servicios Comerciales Amazon M Ciudad de México2+ years industry experience in programming and/or technical support roles. · - Experience troubleshooting and debugging technical systems. · Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the sa ...
-
Safety Scientist Ii
hace 4 días
Thermo Fisher Scientific Ciudad de México**Safety Scientist II - EMEA, Remote**: · At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We p ...
-
Digital Project Manager
hace 4 días
Eastman México**Responsibilities**: · **Responsibilities**: · - Lead the planning, execution, and delivery of website projects from initiation to completion, ensuring that project goals, objectives, and milestones are met. · - Collaborate with stakeholders to define project scope, objectives, ...
-
Support Engineer
hace 1 semana
Audible Ciudad de MéxicoGood storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. · ABOUT THIS ROLE · As a Support E ...
-
Accountant & Finance Specialist
hace 2 días
FARFETCH Ciudad de MéxicoFarfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. · We're a diverse and global community made up of Farfetchers, our partners and our customers ...
-
Software Engineer Ii
hace 1 semana
Qualtrics Ciudad de MéxicoAt Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving ...
-
Development Editor, Elt
hace 1 semana
Springer Nature Ciudad de México**Date**:Nov 20, 2023 · **Location**: Mexico City, MX · **Company**:Springer Nature Group · **About Springer Nature Group** · Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, bo ...
-
Support Engineer
hace 1 semana
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. Ciudad de México2+ years industry experience in programming and/or technical support roles · - Experience with ticket monitoring and troubleshooting/debugging technical systems · Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in ...
-
Support Engineer
hace 1 semana
Audible Ciudad de MéxicoGood storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. · ABOUT THIS ROLE · Audible is loo ...
Account Manager, Creator Success - Mexico City, México - Jellysmack
Descripción
The Role
As a Creator Success Manager (CSM) you will oversee a portfolio of Jellysmack's high-profile creators and be responsible for building strategic roadmaps to help them establish and grow their presence across social platforms and achieve lasting success.As the face of the company to creators, your role is to have the deepest understanding of their motivations and priorities, and serve as their advocate internally to deliver "voice of creator" intelligence to shape our product offerings. You will be tasked with firmly understanding all of the company's products and making recommendations to your creators for those best suited to their needs. You will pitch new opportunities to creators and their representatives and have the critical knowledge to answer their questions, overcome their objections, and drive new business. You will work hand-in-hand with our Creator Support team to address creator-related issues that arise and ensure they are resolved in a timely, professional, and comprehensive manner. You will be well-versed on the latest content trends and features of different social platforms, and be able to evaluate the performance of your creators' content and share helpful insights when requested.
You will be responsible for educating and guiding creators on new offerings to maximize the value of their content, generate revenue, and capitalize on every relevant opportunity to help them grow and monetize efficiently. You will work cross-functionally with multiple teams to ensure alignment with your creators' goals and objectives. As a trusted advisor, you will be responsible for ensuring that our value is consistently showcased to creators throughout their partnership with Jellysmack. You will be hyper-focused on creator satisfaction, expansion, and retention -- helping us to fostering long-term, mutually beneficial partnerships. This role will report to the VP of Global Creator Success.
The Team Culture Our talented Creator Success Managers serve as the primary points of contact between Jellysmack and the renowned creators on our roster. The Creator Success team is at the center of everything we do at Jellysmack and in charge of overseeing the strategic account development of our creators, ensuring they achieve their full potential. We are a dynamic team that embodies the company's values of overperformance, positivity, and agility.
The Responsibilities
A Little About You
The Qualifications