- Boldr is the first global B-Corp dedicated to providing top-notch Client experiences while creating access to meaningful work in communities around the world.
- We are a diverse global team, united by our desire to connect people with common values for impactful results.
- We currently have a team of over a thousand members across five countries, with plans to expand to over 5,000 by 2027.
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we'll always find EMPATHY
- Install, modify, and repair computer hardware and software.
- Resolve technical issues and maintain system functionality.
- Design and implement networks.
- Consult with users to determine hardware and software needs.
- Maximize computer systems capabilities.
- Test new programs and evaluate technical options.
- Install software and train users on new applications.
- Perform system performance tuning and document updates.
- Stay updated on technical advancements.
- Prepare user operation instructions.
- 2+ years of technical support experience.
- Experience in installing and uninstalling apps.
- General knowledge of web-based and mobile applications.
- Passion for exceptional customer experiences.
- Ability to thrive in a dynamic environment.
- Metrics-driven and capable of handling a high volume of interactions.
- Strong conflict resolution skills and even temperament.
- Native or near-native English proficiency.
- Effective written communication skills.
- Creative problem-solving abilities.
- Impeccable judgment and empathy.
- Proactive attitude and ability to work independently.
- Support team initiatives and projects.
- Identify areas of opportunity to contribute to team growth.
- Share valuable customer insights for continuous improvement.
- Flexible work schedule.
- Passion for Customer Experience.
- Ability to work remotely with little direction.
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Technical Support Specialist - Merida, México - Boldr
Descripción
A bit about Boldr
Our Core Values
Your Role
This role involves providing technical troubleshooting, feature explanation, and guidance for our product. The Technical Support associate is focused on supporting customers, partners, and colleagues in a fast-paced environment.
A successful Technical Support associate operates efficiently, maintains professionalism, understands our services, and ensures high client satisfaction.
Why We Want You
We are looking for impact-driven individuals who are passionate about helping Boldr achieve its goals. We value team members who give their all, share their talents, and embody our core values: Curious, Dynamic, and Authentic.
Responsibilities
Requirements
YOU HAVE...
Additional Requirements
Usuarios de profesión Technical Support Specialist en Mérida
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Andrés López
Customer Success Manager | Technical Support