Technical Support Engineer 2 - Mexico City, México - Datadog

Datadog Mexico City, México

Encontrado en: Talent MX C2 - hace 2 días

Descripción

Technical Support Engineer 2 (Portuguese Speaking)

Mexico City, Mexico

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You'll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. We are hiring candidates to work out of the following location: Ciudad de México , MEX

What You'll Do:

Engage with customers via multiple channels (ticketing system, live chat, phone, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform

Reproduce technical issues and dive into Datadog's 400+ integrations

Become demo certified and lead a three-pillar demo to customers

Participate in product conversations with internal teams based on feedback from client interactions

Train as a highly knowledgeable specialist in one or more Datadog product area(s)

Work from a Datadog office 3 - 5 days per week

Who You Are:

Experienced using Zendesk, Jira, Confluence, or similar software

An engineer with previous technical troubleshooting and/or programming experience

Self-motivated, detail-attentive, and have a desire for continuous learning

A critical thinker who defaults to a client-centric approach

An effective written and verbal communicator

A tinkerer with some programming experience and a basic knowledge of Linux

Able to work a rotating schedule that requires weekend availability

Fluent in English and Portuguese

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

Best-in-breed onboarding

Generous global benefits

Intra-departmental mentor and buddy program for in-house networking

New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

Continuous professional development, product training, and career pathing

An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-KA2

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Technical Support Engineer 2 - Mexico City, México - Datadog

Descripción

SQL- UNIX Support Engineer

Support Engineer