- Customer technical support – engage with customers, prospects as well as Altair field teams, engineering, product management to identify and resolve issues in a timely manner
- Drive customer success – work closely with the customers, prospects and partners helping to build state of the art application deployments using software from the Altair portfolio in a complex enterprise environment helping our clients to achieve success in a variety of uses cases
- Communicate Altair – manage relationships between Altair and our clients to provide a reliable communication channel for all kinds of technical inquiries
- Work with the team – use your experience and application insight to support Altair teams in a variety of scenarios
- Analytics or IT management background
- Experience in using and administrating data science tools (i.e. RapidMiner, SAS, SPSS, R, Python) and/or enterprise applications stacks (AWS, Azure, ActiveDirectory, BI applications, RDBMS such as SQLServer, Oracle, Snowflake, MySQL, DB2, PostgreSQL etc)
- Mainframe experience, especially with SAS applications stack is highly welcome
- Willingness to learn about new technologies in the field of data science and enterprise applications, both cloud based and on premise
- Strong communication skills and commitment to work with clients via ticket systems, phone calls and web meetings
- English language fluency – another language (German, Spanish, French) is not essential but is a plus
- Sense of urgency, pragmatism and a solution-oriented approach to solving problems
- Interest in software development and basic knowledge of scripting and programming languages like SAS, Python and Java
- Knowledge of standard tools for system administration in Windows and Linux environments
- Enjoy building application deployments and integrating systems to existing workflows
- Passion for analytical thinking and technical investigations
- Experience in using standard tools in customer relation and development environment, such as Salesforce, Confluence and Jira
- Collaborative, team oriented, yet able to initiate and drive customer support engagements
- Envision the Future
- Communicate Honestly and Broadly
- Seek Technology and Business "Firsts"
- Embrace Diversity and Take Risks
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Support Engineer - Mexico City, México - Altair Engineering
Descripción
Job Summary:
What You Will Do:
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