Trabajos
>
Monterrey

    Customer Support Specialist I - Monterrey, México - Uber Freight

    Uber Freight
    Uber Freight Monterrey, México

    hace 1 semana

    Default job background
    Descripción

    About the RoleVisibility Operations provides premium support to Uber Freight's shipper base through carrier outreach and stakeholder management. We're looking for Customer Operations Specialists to monitor and problem solve service risks in real-time. Our mission is to bring real-time shipment visibility to our customers and a positive experience to our carriers.
    Customer Success is one of Uber Freight's core values.

    When we deliver a high-quality experience for our users through our marketplace, products, and services, we help their businesses thrive while also driving growth and efficiency.

    The Tracking and Visibility team focuses on bringing this value - and what it entails - to life every day we come to work.

    - Monitor an inbound queue of escalations and resolve service risks as they occur- Make proactive service decisions impacting our customers, the Uber Freight carrier base, and internal stakeholders- Monitor impacted loads as needed to ensure service objectives are met- Triage issues and loop in key stakeholders as needed- Speak to decisions made and provide process feedback to internal stakeholders- Work with account management teams to create a best-in-class service experience
    Basic Qualifications- High school diploma or GED equivalent- 1-2 years of related experience
    Preferred Qualifications- Bachelor's Degree or some college experience- 1+ years of experience in a support or customer service role- Working knowledge of Google Suites/Excel- Experience in the logistics or Freight industry- High proficiency using computers (typing, quickly navigating between various tools)- Bilingual- Willingness to work early mornings and occasional holidays, in an operational environment**About Uber Freight
  • Mobiik

    Technician Support Specialist

    hace 1 semana

    Mobiik Nuevo León, México

    Mobiik · Una empresa mexicana que está escribiendo el código del futuro para transformar empresas. Desarrollamos soluciones para transformar organizaciones, con tecnología, pensamiento e innovación. Además de ser Partner certificado y orientado al desarrollo de aplicaciones en Te ...

  • Uber Freight

    Customer Support Specialist Ii

    hace 2 días

    Uber Freight Monterrey, México

    Administración y seguimiento diario de los embarques asignados por DC y frontera. · - Tener el sistema actualizado · - Entrega de documentos a líneas transportistas. · - Asegurar cruces. · - Entregas acordes appointment. · - Detectar y atender prioridades en base RDD y requerimie ...

  • Uber Freight

    Customer Support Specialist I

    hace 1 semana

    Uber Freight Monterrey, México

    **Acerca del Puesto** · Transplace está en búsqueda de profesionistas de atención al cliente con experiência en el campo de la importación y exportación. Nuestros especialistas monitorearan, gestionaran y administrarán las funciones de transporte para garantizar la entrega precis ...

  • Transplace de Mexico Global

    Customer Support Specialist Ii

    hace 2 días

    Transplace de Mexico Global Monterrey, México

    Seguimiento a volumen de operación, servicio al cliente. · - Administración de embarques en sistema y actualizaciones. · - Revisión de inventarios entre bodegas, desarrollo de proveedores. · - Coordinación de transporte, seguimiento y comunicación con líneas de transporte · - Coo ...

  • Transplace

    Customer Support Specialist I

    hace 1 semana

    Transplace Monterrey, México

    **Acerca del Puesto** · Transplace está en búsqueda de profesionistas de atención al cliente con experiência en el campo de la importación y exportación. Nuestros especialistas monitorearan, gestionaran y administrarán las funciones de transporte para garantizar la entrega precis ...

  • Transplace de Mexico Global

    Customer Support Specialist Ii

    hace 10 horas

    Transplace de Mexico Global Monterrey, México

    Administración y seguimiento diario de los embarques asignados por DC y frontera. · - Tener el sistema actualizado antes de las 10:00 am. · - Asignación estratégica en base el SRG. · - Entrega de documentos a líneas transportistas. · - Asegurar cruces y retiros. · - Entregas acor ...

  • Transplace

    Customer Support Specialist I

    hace 1 semana

    Transplace Monterrey, México

    **PRINCIPALES ACTIVIDADES** · - Coordinación de Operaciones Aduanales de Importacion y Exportacion. · - Seguimiento Operaciones Terrestres, Marítimas y Aéreas. · - Control y seguimiento de embarques. · - Elaboración de Cartas de Instrucciones · - Coordinación con Transportistas p ...

  • Northware

    Technical Support Specialist Nivel 2

    hace 10 horas

    Northware Monterrey, México

    **Descripción del puesto**: · **Responsabilidades** · Gestión integral de solicitudes de compactación, incluyendo seguimiento de tickets, comunicación con solicitantes y documentación de cierre. · Validación de sujetos asociados a casos de compactación. · Identificación, prioriza ...

  • NORTHWARE SA DE CV

    Technical Support Specialist Nivel 2

    hace 10 horas

    NORTHWARE SA DE CV Monterrey, México

    **Responsabilidades**: · Gestión integral de solicitudes de compactación, incluyendo seguimiento de tickets, comunicación con solicitantes y documentación de cierre. · Validación de sujetos asociados a casos de compactación. · Identificación, priorización y coordinación con áreas ...

  • HESSGO SA DE CV

    Sales Support Specialist

    hace 3 días

    HESSGO SA DE CV Apodaca, México

    _**SALES SUPPORT**_ · **Responsabilidades**: · - Procesar pedidos de ventas de manera precisa y oportuna · - Manejar consultas y solicitudes de clientes de manera profesional y cordial. · - Mantener y actualizar registros de ventas y bases de datos de clientes. · - Colaborar estr ...

  • FreshBooks

    Support Specialist

    hace 1 semana

    FreshBooks Monterrey, México

    **About FreshBooks**: · FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owne ...

  • FreshBooks

    Support Specialist

    hace 11 horas

    FreshBooks Monterrey, México

    **About FreshBooks**: · FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owne ...

  • EPICOR

    IT Support Specialist

    hace 4 días

    EPICOR Monterrey, México

    **Role Summary/Purpose**: · - Respond to client calls in a professional manner, providing appropriate solutions and advice · - Interact with clients in performing complex testing, support and troubleshooting technical functions remotely. · - Ensuring Service Quality levels are ma ...

  • ContactPoint 360

    Conference Support Specialist

    hace 4 días

    ContactPoint 360 Monterrey, México

    **Join our CP360 Family, today** · **Who We Are**: · We are proud to call ourselves innovative leaders in the call center industry and value how we have been able to grow significantly from 5 to 3000+ employees since opening 15 years ago. We are certified and offer an award-winni ...

  • ZF

    Technical Support Specialist

    hace 3 días

    ZF Monterrey, México

    **What's Next? Join ZF**: · ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. · ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motio ...

  • Human Quality

    Edi Support Specialist

    hace 3 días

    Human Quality Monterrey, México

    Title: EDI Support Specialist · Location: Monterrey, NL · Type: Full-time · Description: · The EDI Support Specialist will be responsible for configuring, maintaining, and troubleshooting EDI · systems and interfaces for the organization. They will ensure the smooth flow of data ...

  • Polaris Inc.

    Specialist, IT Client Support

    hace 1 semana

    Polaris Inc. Monterrey, México

    At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible p ...

  • Polaris Inc.

    IT Infrastructure Support Specialist

    hace 1 semana

    Polaris Inc. Monterrey, México

    At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible p ...

  • SKIDATA

    Customer Support Specialist

    hace 1 semana

    SKIDATA Monterrey, México

    SKIDATA Group is a global leader in access control solutions. Our solutions are found in ski resorts, shopping malls, major airports, municipalities, sports stadiums, trade shows and amusement parks around the world. Our department is focusing on Asset Tracking in relation with v ...

  • EPICOR

    Application Support Specialist

    hace 1 semana

    EPICOR Monterrey, México

    **About Us**: · Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a ...