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    Desk Side Support Engineer - Toluca, México - LAN IT 24

    LAN IT 24
    LAN IT 24 Toluca, México

    hace 4 semanas

    Default job background
    De jornada completa
    Descripción
    We at LAN-IT 24 (Germany) are currently looking Desk Side Support Engineer for Mexico ( Mexico City & Toluca)

    Start: ASAP
    Duration: 1 year (with option)
    Full time (Mon-Fri/40 hour )

    Tasks:
    • Provide first/second level contact and problem resolution for customer issues.
    • Provide timely communication on issue status and resolution.
    • Maintain ticket updates for all reported incidents.
    • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
    • Should have basic knowledge of Mac operating system, to support Apple pc users.
    • Install, upgrade, support and troubleshoot for printers, computer hardware.
    • Performs general preventative maintenance tasks on computers, laptops, printers.
    • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
    • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
    • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
    • This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

    Requirements:
    • Bachelor's degree or equivalent in Computer Science or related field.
    • CompTIA A+, Microsoft Certified Professional (MCP) or better.
    • Minimum of 18 months' years of IT experience.
    • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
    • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
    • Proven analytical, troubleshooting and problem- solving skills.
    • Proven ability to multi-task, effectively determine priorities and meet SLA's.
    • Excellent communication relationship-building and internal customer service skills.
    • Adaptable and flexible in a fast-changing industry and work environment.
    • Willing to work off-hours and weekends when required for projects or emergency support.

    If you are interested, I would be happy to hear from you. Please send your CV.

    - With kind regardsKalpna
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