- Handle CIC tickets submitted by CSSC teams in the region and ensure timely resolution or escalation to meet customer service standards.
- Assist customers with order tracking and supply chain issues to maintain customer satisfaction, by also troubleshooting EDI issues.
- Proactive SAP housekeeping to improve supply chain efficiency and enhance customer experience.
- Collaborate with the Center of Excellence team (CoE) to improve supply chain management and optimize processes.
- Managing return stock from customers according to Group Policies and working with stakeholders towards improvement of the return process.
- Facilitate close collaboration and problem solving between CSSC, Global Logistics, forwarders and stakeholders globally to ensure efficient order execution.
- Attend to ad-hoc tasks from line manager or functional teams.
- Participate in Daily Action Meetings with the 3PLs and track key performance indicators while identifying root causes and escalating to CoE if necessary.
- Manage the inbound process, resolve issues, follow up with suppliers and convert purchase/stock transport orders for buy to order materials
- Work together with our DC planning colleagues towards resolution of stock discrepancies and reconciliation.
- Bachelor's degree in supply chain/Logistics or commercial management plus 1-3 years of experience in a similar role
- Experience of working with ERP SAP ERP/CRM/BW.
- Previous experience of Customer Service and working experiences with a 3PL would be key considerations.
- Highly developed communication skills in English.
- Analytical & problem solving skills.
- Knowledge of the Courier Express and LTL transportation business would be useful.
- Flexible working hours; up to 3 days' paid leave for volunteering
- Annual bonuses, parental support, internal well-being consultants and programmes, engaging team buildings
- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
- Long-term career development with regular dialogue, as well as continuous learning and development opportunities.
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Associate Order Execution Specialist - Apodaca, México - Grundfos
Descripción
Interested in a role where you can use your advanced organizational skills and supply chain knowledge to ensure timely delivery of products and exceed customer expectations? Want to join a company committed to sustainability and innovation? Consider applying for the Associate Order Execution Specialist role at Grundfos
What is the job about?
The Associate Order Execution Specialist in Grundfos is responsible for executing spare parts orders in the Americas Region, ensuring efficient after-sales supply chain and timely delivery of customer orders. This role is based in the Mexico sales office and works in collaboration with a global team for planning and order execution of spare parts across five Distribution Centers within Service & Solutions.
This position will report directly to the Global Service DC Planning – Service & Solutions Manager and will operate daily out of the Apodaca, NL facility. Please note that relocation for this position cannot be supported, and qualified candidates must have authorization to work in Mexico without support.
Your main responsibilities:
Manage customer service complaints in aftersales securing delivering of spare parts towards customers within America by being accountable for followings processes/tasks:
Your background
We imagine that you have:
What's in it for you?
What are your goals? Here at Grundfos it's our mission to help you develop and fulfil your ambitions, both career and personal. We are guided by our six core values, and you'll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You'll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other's cultural horizons.
In addition, your day-to-day benefits include:
Do you want to learn more?
If this job sounds appealing, please send your resume by clicking "Apply".
To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people.
Please be advised that ONLY resumes submitted in English will be considered during the screening process for the role. All applicants are required to submit their application in English to ensure efficient review of all qualifications and experiences relevant to the position. We appreciate your cooperation and would like to thank you for considering a career at Grundfos.
We look forward to hearing from you.
