- Experience:
- At least 3 years of claims management (damage appraiser)
- Medium to advanced knowledge of damage estimation processes
- Proven experience in managing car repair shops
- Along with technical skills required for the job, soft skills like effective broker engagement, teamwork, proactive management, effective time management/prioritization, calendar organization.
- Effective analytical and attention to detail.
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Claims Analyst II - Mexico City, México - AIG
Descripción
Appraisal // Claims Analyst IIWho we are
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.
We're also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
The appraisal function is meant to be a partner to the business segments, offering support, expertise and partnership. The existing diversity of the business portfolio demands from the appraisal role specialized expertise in the different business areas. The appraisal team works with the business to support a wide array of products and offerings, through a complex and highly demanding distribution force and network. appraisal has the responsibility of delivering and materializing the product offer and promise. In the case of appraisal this opportunity is given in even the most sensible and highly complex situations where the health and well being of our insureds and clients is touched and where we can make a significant difference at that level.
About the role
What you need to know:The primary purpose of the job is to investigate, evaluate, negotiate and settle the most efficient repair process by collecting and analyzing data according to policy application and/or contract provisions. Determine whether to accept or deny a claim based on all documentation received. Typical claims include: File review, auto damage analysis, policy coverages, Investigative considerations, repair negotiation with customer, dealers and body shops. Re- inspection the process.Your contribution at AIGThe employee will handle Should authorize 1000 annual appraisals and supplements and perform at least 400 re-inspections, Supervise KPG bodyshops at local and national level, Provide quality service to clients by following up on preparations and auditing their quality. Duties and Responsibilities1. Functional Responsibilities:Management key will carry out appraisals to estimate the damage in a risk (OD/PD), carry out claims management, determination of coverage, for a correct estimate.Ensuring Reporting Broader communication with internal and external stakeholders where required, as a valuer.Provide technical training to colleagues and external contacts as appropriate.Help the continuous improvement of the valuation team through quality inspections based on safety, functionality and aesthetics.Ensure compliance with best practices in KPGs2. Accountabilities:Timely, accurate and client-focused in resolving your claim estimate, minimizing compensation exposure and mitigating legal and supplier expenses.Effective communication and management of key advanced Auto portfolio messages to internal stakeholders and customers/clients.The objective of this role is to develop as a car appraiser. 3. Leadership Skills Excellent communication skills, both written & verbalGood presentation skills and file knowledgeTime management – ability to manage & prioritize workload and diary managementAbility to contribute effectively within a team environment and with internal/external stakeholders at all levelsAbility to assist with technical training to team claim handlers as requiredAbility to influence claims and non-claims stakeholders to effectively direct claims strategy 4. Technical Skills and Expertise informationWhat we're looking for:
#LI-MF1
#LI-AIG
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
Functional Area:
CL - ClaimsEstimated Travel Percentage (%): No TravelRelocation Provided: NoAIG SEGUROS MEXICO S.A. DE C.V.
