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Customer Support Specialist I - Monterrey, México - Transplace De Mexico Global
Descripción
This position in our Monterrey Center of Excellence supports scheduling processes for our digital brokerage operations in the US and Canada.
- Perform time-sensitive, front-line, customer and carrier-facing work by scheduling appointments- Build and schedule loads in our systems- Provide top-tier customer service and schedule all appointments in a timely manner- Support fast-paced, centralized operational account operations- Process improvement- Communicate with and provide feedback to the account operations team to improve on or create new scheduling processes- Empowered participation in the development, implementation, and automation of critical business processes- Other responsibilities as assignedBasic qualifications- 12 months work experience with customer interaction and communication- Excellent English language skills - verbal and written
Skills: Required- Bilingual English/Spanish