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    QA Complaints Engineer I - Tijuana, México - Medtronic

    Medtronic
    Medtronic Tijuana, México

    Encontrado en: Talent MX C2 - hace 3 días

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    Descripción
    Careers that Change Lives

    A Day in the Life

    Responsibilities may include the following and other duties may be assigned.

  • Provides administrative expertise in receipt, processing, monitoring and reporting of product defect complaints, serving as primary contact.
  • Addresses and expedites product complaints under the company's complaint policy and procedures, and ensures compliance with government regulations.
  • Monitors complaint activity and provides suggestions to appropriate company authorities to modify existing manufacturing or packaging process based upon pattern and related analyses.
  • Maintains unified product defect investigation operating procedures.
  • Provides technical expertise to optimize complaint processing systems.
  • Maintains and monitors systems to ensure that all product complaint investigations received are appropriately investigated and concluded per the company's complaint handling procedure.
    • Must Have: Minimum Requirements

  • Bachelors degree required
  • 0 years of experience required
    • Nice to Have
  • Bachelors Degree in Industrial Engineering or equivalent.
  • Minimum 2 years of experience in the medical devices.
  • Advanced English level.
  • Knowledge in Root Cause Analysis.
  • Knowledge of Corrective and Preventive Actions.
  • Knowledge in Failure Investigation.
  • Knowledge of CFR 820 / ISO 13485.
  • Knowledge in Validations.
  • Knowledge of Minitab and advanced statistics techniques.
  • Knowledge of Microsoft Office (Excel, Power point, Word)
    • Goal: carry out investigations of defective products reported by the client in order to eliminate root defects following the Complaints and CAPA's procedure to guarantee effective solutions over time.
    Conduct and analyze customer defect trends, working with multidisciplinary teams to eliminate/reduce defects.
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