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San Pedro Garza García

    Support Analyst, Finance Systems - San Pedro Garza García, México - Magna

    Magna
    Magna San Pedro Garza García, México

    hace 2 semanas

    magna background
    Permanent/Regular
    Descripción

    Group Description

    At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We're the only mobility technology company and supplier with complete expertise across the entire vehicle.

    We are committed to quality and continuous improvement because our products impact millions of people every day. But we're more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it's our talented people who lead us on this journey.

    Resumen de la Función

    Buscamos un analista de soporte de OneStream altamente calificado y motivado para unirse a nuestro equipo. El analista de soporte de OneStream será responsable de brindar soporte técnico y experiencia para la implementación, el mantenimiento y la mejora de la plataforma OneStream. El candidato debe tener una sólida formación en sistemas financieros, excelentes habilidades para resolver problemas y pasión por brindar un excelente servicio al cliente.

    Responsabilidades Clave


    • Proporcionar soporte funcional/técnico y asistencia para la solución de problemas a los usuarios finales que experimentan problemas con la plataforma OneStream.

    • Responda con prontitud a las consultas de los clientes por correo electrónico, teléfono o sistema de emisión de tickets, y garantice la resolución oportuna de los problemas reportados.

    • Llevar a cabo un análisis exhaustivo de la causa raíz de los incidentes e implementar soluciones efectivas para evitar que se repitan.

    • Asistir en la configuración, personalización y mantenimiento de la aplicación OneStream, incluido el acceso de los usuarios, la configuración de seguridad, la integración de datos y las actualizaciones del sistema.

    • Crear y mantener la documentación relacionada con las configuraciones del sistema, los procedimientos de resolución de problemas y las guías del usuario.

    • Llevar a cabo sesiones de capacitación para usuarios finales y desarrollar materiales de capacitación para promover la adopción por parte de los usuarios y maximizar la utilización del sistema.

    • Mantenerse actualizado con las últimas funciones, mejoras y mejores prácticas en la plataforma OneStream.

    • Participar en las pruebas del sistema, incluidas las pruebas de regresión, para garantizar la estabilidad y confiabilidad de la aplicación OneStream.

    Educación/Conocimiento/Habilidades


    • Experiencia previa como analista de soporte o función similar, preferiblemente con experiencia en la implementación y soporte de OneStream o un software de generación de informes y consolidación financiera similar.

    • Preferente experiencia práctica en finanzas y control de ERP.

    • Preferente experiencia en la industria automotriz.

    • Experiencia laboral con sistemas financieros. Ej. OneStream/SAP/Hyperion (HFM)

    • Licenciatura o Ingeniería a fin.

    • Habilidad para resolver problemas, mentalidad práctica.

    • Habilidad para interactuar y tener una actitud centrada en el cliente.

    • inglés, tanto hablado como escrito.

    • Preferente conocimientos de Business Intelligence (BI).

    Awareness. Unity. Empowerment.

    At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.

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