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    Hr Services Analyst I - Hermosillo, México - Te Connectivity

    Te Connectivity
    Te Connectivity Hermosillo, México

    hace 2 semanas

    TE Connectivity background
    Descripción

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

    Job Overview TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions.

    They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone.

    The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.

    What your background should look like: REQUIREMENTS Bachelor's degree preferred (or equivalent). Fluent level of English (Excellent oral and written communication skills). Ability to communicate effectively to a variety of audiences. Minimum of 6 months - 1 year of experience in HR or Administrative field. Self-learner mindset and curious. Ability to manage priorities against tight deadlines. Effective problem-solving skills. Strong customer service orientation. Proficient with MS Office, especially with Excel (Dynamic Tables) RESPONSABILITIES

    • Managing the transactions required to complete the hire process of LATAM TE employees.
    • Receives queries via telephone and case management ticketing system.
    • Conducts necessary classification, manages inquiries in case management system, documents and maintains accurate records and transfers inquiries to other parties within HR Services or outside of HR Services (HRBP/HRSP, COEs) as required.
    • Maintains and ensures all tickets, workflows and queries are addressed based on customer service level agreement (SLA)
    • Identifies and escalates priority issues and routes to appropriate team for quick resolution.
    • Partners with HR Services global regional teams as appropriate on cross regional activities and projects.
    • Diagnoses problems and coordinate resolution across stakeholders, including HRBP/HRSP, COEs and others.
    • Follows up on inquiries to ensure timely and accurate response and resolution to all requests
    • Solves problems that are unstructured and that may require conceptual critical thinking.
    • Provides solutions to inquiries that are often non-standard/non-routine and require some clarification and deep thinking.
    • Identifies and implements continuous process improvements to enhance service delivery.
    • Utilizes the knowledge base to assist with transactions and customer inquiry resolution.
    • Works with Content Management team to develop and update desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers.
    • Adheres to HR Services metrics as determined by HR Services Leadership.
    • Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.
    • Ensures compliance with all relevant quality and statutory policies, procedures, and controls in the region
    • to guarantee employee adherence and legislative compliance.
    POSITION ON SITE LOCATED IN HERMOSILLO NONE TRAVEL REQUIRED.

    Competencies Values:
    Integrity, Accountability, Teamwork, Innovation
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