-
Team Lead
hace 1 semana
Santander Ciudad de MéxicoTeam Lead · Country: Mexico · **WHAT YOU WILL BE DOING** · - Supervisa y evalúa el desempeño del equipo a su cargo y el cumplimiento de los procesos para ayudar a simplificar tareas e iniciar sistemas nuevos o revisados - Define la arquitectura de la aplicación y gestiona el cicl ...
-
HR Team Lead
hace 1 semana
APS Resources Ciudad de México**¿Quienes somos?** · APS Resources es un equipo de consultores de recursos humanos con experiência que ha estado trabajando durante años como gerentes de recursos humanos y gerentes de proyectos internos en diferentes países en diversas industrias y tamaños de empresas. · Con se ...
-
Team Lead Ventas
hace 1 semana
Flat Ciudad de México**Listing Agent Lead** · En estamos revolucionando la manera en la que se venden y compran las casas en México. A través de una detallada investigación de datos y el uso de tecnología, estamos enfocados en simplificar los procesos tediosos de comprar o vender una casa. Con , los ...
-
Team Lead Collections
hace 1 semana
Citi Ciudad de MéxicoEl Líder del Equipo de Cobranzas es un puesto gerencial de nível inicial a cargo de realizar el contacto con el cliente entrante y saliente para fines de cobranzas, en coordinación con el equipo de Operaciones - Incumplimiento de cobranzas. El objetivo general de esta función es ...
-
Credit Initiation Team Lead
hace 1 semana
Citi Ciudad de MéxicoEl líder de equipo de Inicio de Crédito es un puesto de nível inicial responsable de asistir en la evaluación de la capacidad de las personas, empresas e instituciones para satisfacer las demandas de préstamos, acuerdos y obligaciones extendidas junto con el equipo de Operaciones ...
-
Team Lead
hace 4 días
Santander Tlahuac, MéxicoTeam Lead · Country: Mexico · - Supervisa y evalúa el desempeño del equipo a su cargo y el cumplimiento de los procesos para ayudar a simplificar tareas e iniciar sistemas nuevos o revisados - Define la arquitectura de la aplicación y gestiona el ciclo de vida de mejoras, actuali ...
-
Ops Sup Team Lead
hace 1 día
Citi Ciudad de México**Escolaridad** · Licenciatura terminada (Contaduría,Administración, Ingenieria industrial o carreras afines) · **Experiência requerida** · Dos años de experiência en: · - Control Interno, Auditoría interna, externa administrativa, de calidad, mapeo de procesos, documentación de ...
-
Team Lead
hace 1 día
Sonoco Tizayuca, MéxicoResponsable de mantener en condiciones óptimas todos los equipos de la planta, alcanzando los objetivos del presupuesto, desarrollando al personal y administrando todos los recursos del área, para garantizar el buen funcionamiento de la producción. · **Principales funciones**: · ...
-
Team lead
hace 5 días
Connectingology Mexico City, México De jornada completaComprender y Analizar flujos y procesos de · Negocio. · Comprende como IT interactúa con negocio y como puede esta puede mejorar y optimizar el · proceso. · Detectar fallas y puntos de mejora en los procesos. · Ofrecer soluciones eficaces, razonables y rentables. · Analizar el im ...
-
Ops Sup Team Lead
hace 1 día
Citi Azcapotzalco, MéxicoEl Líder del equipo de Apoyo de Operaciones es un puesto de nível gerencial inicial a cargo de brindar total liderazgo y dirección a un equipo de empleados, para suministrar servicios de apoyo de operaciones, en coordinación con el equipo central de Operaciones. El objetivo gener ...
-
Team Lead
hace 1 semana
Webhelp México**Customer Service/Support** · **Location** · - Santiago de Querétaro, Mexico*** · Job Title: · Team Lead - LOB Español · **Job Description**: · The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures p ...
-
Team Lead Travel
hace 19 horas
Henkel Huixquilucan, MéxicoEn Henkel tu puedes cambiar las reglas del juego y desarrollar tu carrera. Da rienda suelta a tu espíritu emprendedor llevando a cabo tus ideas más innovadoras dentro de un equipo global. Nuestras marcas, tecnologías y negocios líderes en el mercado te ofrecerán innumerables opor ...
-
Cic Team Lead
hace 19 horas
PPG Industries MéxicoAs CIC Team Lead you will lead the daily activities who handle human resources related client service inquiries and issues. You will be the contact for escalated inquiry support and issue resolution, and also responsible for monitoring the daily workflow and activities PPSC count ...
-
Quality Team Lead
hace 1 semana
TikTok City, MéxicoResponsibilities · TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. · Why Join Us · Crea ...
-
Controlling Team Lead
hace 5 días
Siemens Mobility México**Job Description**: · **Job ID**: · **Company**: · - Siemens, S.A. de C.V.**Organization**: · - Smart Infrastructure**Job Family**: · - Finance**Experience Level**: · - Experienced Professional**Full Time / Part Time**: · - Full-time**Remote vs Office**: · - Office/Site only**Co ...
-
Feature Team Lead
hace 1 semana
Maswer MéxicoWe're hiring: · FEATURE TEAM LEADER - Advanced English level · **REQUIREMENTS**: · - Bachelor's degree/engineering completed · - Advanced English is required. · - Own car. · - 8+ years as Feature Team Lead Sr · - Professional experience related to projects and processes. · - Expe ...
-
Reconciliation Team Lead
hace 4 días
Citi Ciudad de México**Responsibilities**: · - Typically responsible for identifying and resolving basic / routine problems with broader departmental impact with established procedures · - Determines hiring to ensure adequate staffing Evaluates subordinates' performance and makes recommendations for ...
-
Wfm Team Lead
hace 5 días
TTEC Ciudad de MéxicoWFM Team Lead · At TTEC, we're all about the Human Experience. Elevated. As a Team Lead - Workforce Management - Real Time, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company ...
-
SAP Team Lead
hace 1 semana
Aray Consulting LLP MéxicoWe at Aray Consulting are looking to hire an **SAP Core Team Lead **for a contractual position (**6 months** with a good possibility of extension) to be deployed on-site **(SLP, Mexico)** for a fresh SAP Implementation project. · **Job Requirements**: · **Roles & Responsibilities ...
-
Shift Team Lead
hace 4 días
Continental MéxicoYour tasks · - Contribution to the Main Maintenance KPI ́s: Expenses, MTTR, MTBF, MMR & Lost Time in compliance to Preventive Programs & Corrective Actions. · - Ensure, together with the Maintenance Shift Leaders team, the receipt and delivery of pending tasks at each shift chang ...
Accounts Payable Team Lead - Mexico City, México - Wipro
Descripción
Role PurposeThe purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.
Do Support process by managing transactions as per requiredquality standards Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue Update own availability in the RAVE system to ensureproductivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all clientqueries Resolve client queries as per the SLA's defined in thecontract Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting Document and analyze call logs to spot most occurring trends toprevent future problems Maintain and update self-help documents for customers to speedup resolution time Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution Ensure all product information and disclosures are given toclients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus andfacilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteousand professional manner Maintain logs and records of all customer queries as per thestandard procedures and guidelines Accurately process and record all incoming call and email usingthe designated tracking software Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers' and clients' business Organize ideas and effectively communicate oral messagesappropriate to listeners and situations Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client Undertake product trainings to stay current with productfeatures, changes and updates Enroll in product specific and any other trainings per clientrequirements/recommendations Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client Update job knowledge by participating in self learningopportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention Training Team Capability development Technical Lead Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Knowledge – Knowledge of assigned process, tools andsystems – Foundation to Competent Competency Levels Foundation Knowledgeable about the competency requirements.
Demonstrates (inparts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell. Expert Applies the competency in all situations and is serves as a guide toothers as well. Master Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognizedwithin the entire organization.Behavioral Competencies Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Client (Internal) Centricity Effective Communication Deliver No.
Performance Parameter Measure 1. Process No. of cases resolved per day, compliance to process and qualitystandards, meeting process level SLAs, Pulse score, Customer feedback 2. Self- Management Productivity, efficiency, absenteeism, Training Hours, No oftechnical training completed Invoice to Pay(Transactional Accounting)