- A good communicator, with the ability to build strong professional relationships and empathize with people's needs (Ideally 1+ years of customer service experience)
- Happy taking ownership of problems and finding ways to solve them
- Positive, enthusiastic, and able to adapt to fast-changing situations
- Experience and confidence using MS Office and other basic IT equipment
- Legally eligible to work in the Country you are applying within and at least 18 years old
- B1 or higher level of English communication skills
- Work life balance (no standard nights/weekends)
- Generous paid time off plans (sick and vacation)
- Paid Company Holidays per calendar year (in addition to your PTO accrual)
- A quarterly bonus plan program , with a competitive salary rate
- A bright and inspiring work environment
- Training and development opportunities aligned with great career path opportunities
- A professional workplace community (business casual attire required)
-
Transaction Processing Associate Ii
hace 3 horas
Conduent Puebla, MéxicoThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. · - You have an opportunity to per ...
-
Technical-functional Consultant
hace 2 días
Ellucian Puebla, MéxicoTogether we are powering the future of Higher Education: · Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reach ...
-
Project Coordinator
hace 2 días
National Service Provider Puebla, MéxicoWe are one of the largest companies in the world in our industry, Facility Management Services. We are a third-party administrator that handles back-end operations, customer service, logistics, project management and communications for multiple Real Estate services companies and ...
-
Operations Manager
hace 2 días
ELEVATE Puebla, MéxicoManager of Operations, LATAM · **Location** · Central Mexico (Puebla or Mexico City) · **Who we are** · Supply Chain Assessment · At ELEVATE, we offer a unique and impactful career journey designed to empower our teams to influence change. Join our team for a truly international ...
-
Site Buyer
hace 1 día
NOVARES Santa Ana Chiautempan, México**Date**:Feb 13, 2023 · **Location**: SANTA ANA, MX, 84600 · **Company**:NOVARES · - Finality- Carries out the purchases for his/her site as part of Quality/Cost/Deadline/Service requirements and in compliance with Purchasing procedures and strategies.- Main Missions**1 - Deploy ...
-
Operator
hace 2 días
NOVARES Santa Ana Chiautempan, México**Date**:Feb 13, 2023 · **Location**: SANTA ANA, MX, 84600 · **Company**:NOVARES · - Finality- Level 1: Ensure production and the quality of this production in compliance with procedures · - Level 2: Ensure production and quality of this production in compliance with procedures a ...
-
Operator
hace 2 días
NOVARES Santa Ana Chiautempan, México**Date**:Mar 13, 2023 · **Location**: SANTA ANA, MX, 84600 · **Company**:NOVARES · - Finality- Level 1: Ensure production and the quality of this production in compliance with procedures · - Level 2: Ensure production and quality of this production in compliance with procedures a ...
-
Apg Leader
hace 2 días
NOVARES Santa Ana Chiautempan, México**Date**:Feb 13, 2023 · **Location**: SANTA ANA, MX, 84600 · **Company**:NOVARES · - Finality**LEVEL 1 - Manage and ensure production** · - Ensure production, measurement or setting depending on technical profile · - Manage replacements and/or replace a member of the team at his/ ...
-
Apg Leader
hace 1 día
NOVARES Santa Ana Chiautempan, México**Date**:Feb 13, 2023 · **Location**: SANTA ANA, MX, 84600 · **Company**:NOVARES · - Finality- Assist with production and manage the Autonomous Production Team providing support to help it achieve its Quality Cost Deadline Safety Management objectives- Main Missions**LEVEL 1 - Ma ...
-
Production-manufacturing Engineering Leader
hace 2 días
NOVARES Santa Ana Chiautempan, México**Date**:Feb 13, 2023 · **Location**: SANTA ANA, MX, 84600 · **Company**:NOVARES · - Finality- Level 1: Analyze and Optimize existing processes with improved performance Security/ Quality/ Cost/ Time/ Environment, and train productivity players. · - Level 2: Integrate and start n ...
-
Apu Manager
hace 3 horas
NOVARES Santa Ana Chiautempan, México**Date**:Feb 15, 2023 · **Location**: SANTA ANA, MX, 84600 · **Company**:NOVARES · - Finality- Manage the activity of his/her Autonomous Production Unit by optimising its operational, · - quality, cost, deadline and safety performance and by complying with product conformity · - ...
-
Production-manufacturing Engineering Leader
hace 3 horas
NOVARES Santa Ana Chiautempan, México**Date**:Feb 16, 2023 · **Location**: SANTA ANA, MX, 84600 · **Company**:NOVARES · - Finality- Level 1: Analyze and Optimize existing processes with improved performance Security/ Quality/ Cost/ Time/ Environment, and train productivity players. · - Level 2: Integrate and start n ...
-
Operator
hace 1 día
NOVARES Puebla City, MéxicoFinality · Level 1: Ensure production and the quality of this production in compliance with procedures · Level 2: Ensure production and quality of this production in compliance with procedures and have the ability to work on different production stations (versatile) · Level 3: En ...
-
Financial Assistant
hace 5 horas
Gordian Staffing Puebla (de los Angeles), México**Description**:**_Gordian Staffing, A New Way of HR_**Founded in 2019, Gordian Staffing helps small and medium-sized enterprises in the United States and Canada with specialized services and provides high-quality people solutions remotely. Our headquarters is in Omaha, Nebraska. ...
-
Specialist Systems Engineering Process
hace 1 día
Cessna Aircraft Company Puebla, Venustiano Carranza, D.F., MéxicoJob Description - Specialist Systems Engineering Process · Specialist Systems Engineering Process · Kautex is a global company with over 30 plants in 13 countries. As a Tier One automotive supplier, we navigate and accelerate throughout the automotive industry with ideas being ...
-
Material Planning Team Leader
hace 1 día
Faurecia Puebla, MéxicoJob Description · New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia (Forvia's group) anticipates the future of mobility developing cutting-edge solutions for smart life on board an ...
-
Program Controller level 2
hace 6 días
Faurecia Puebla, MéxicoJob Description · New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia (Forvia's group) anticipates the future of mobility developing cutting-edge solutions for smart life on board an ...
-
Faurecia Puebla, MéxicoJob Description · New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia (Forvia's group) anticipates the future of mobility developing cutting-edge solutions for smart life on board an ...
-
Local IT Specialist
hace 1 día
Faurecia Puebla, MéxicoJob Description · New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mob ...
-
Cybersecurity Endpoint Administrator
hace 5 días
Faurecia Puebla, MéxicoJob Description · New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia (Forvia's group) anticipates the future of mobility developing cutting-edge solutions for smart life on board an ...
Community Associate - Puebla, México - IWG plc
Descripción
Community Associate
Puebla, Fratta Center, MEXICO
The world of work is commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work
At IWG, we are leading the way. We've built the world's largest workspace network so that our customers can work from wherever, and however they over 120 countries across the globe
Join us and help us bring more freedom to people and businesses, while expanding our network. You'll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.
The opportunity
As a Community Associate, you'll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your that your customers can focus on running their business.
A typical day at IWG
You arrive a few minutes before your center opens to make sure everything is ready and check there's nothing the cleaners have missed.
Customers arrive all throughout the morning. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room... and can you help her set up the projector and show her where to find a great cup of coffee. You're off to help her get set-up, as soon as you connect the incoming call to another customer. You may sure that all of the services are properly charged, so that invoices are accurate.
It's time for a quick coffee break, relax and enjoy a few minutes to yourself.
The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that's lunch.
A new wave of customers arrive throughout the afternoon. You help a customer with printing and another with their invoice. A customer in a team room say it's too hot in their office, no problem you are on it and open a ticket in our service portal.
You've earned yourself another quick coffee break, relax and enjoy a few minutes to yourself.
Early afternoon, you sit down with the Community Manager to discuss the organization of next week's networking event in your center. You plan and write the e-invites to customers, then create, print and put-up posters on the noticeboards around the center. To your excitement, the Community Manager is coming around the corner with a prospect (someone interested in joining the IWG community), you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week's networking event – then you head back to finish putting up your posters.
The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. You ensure everything's nice and tidy, it's time to head home.
About you
We're looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
What we offer
On top of a competitive total compensation package, you'll enjoy: