Customer Support Specialist Ii - Monterrey, México - Transplace de Mexico Global

Transplace de Mexico Global

Empresa verificada

Monterrey, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Shift:

Monday to Friday: 1500 to 2300
Weekends May vary

The job includes the following tasks:
Shipment monitoring
Expedite Coverage
Update system
Track and trace
Appointment scheduling
Customer service
Utilizing logistics IT to optimize shipping and transport procedures
Communicate with suppliers, retailers, customers etc. to achieve on time loads.
Plan and track the shipment of final products according to customer requirements
Prepare accurate reports
Coordinate and monitor supply chain operations

Basic Qualifications:

High school degree
Schedule Availability
Computer-savvy with a working knowledge of microsoft office
Experience in customer service will be appreciated
Advanced English. Written and spoken
Ability to work with little supervision and track multiple processes
Outstanding organizational and coordination abilities
Excellent communication and interpersonal skills
On the fly prioritization
Data processing and analysis
Continuous improvement mindset
Multitask abilities
Negotiation abilities

Preferred Qualifications:

Knowledge of laws, regulations

Experience in Customer service
Experience on afterhours shiftsCust

Skills:
Required

Microsoft Word
Microsoft Outlook
Microsoft Office
Microsoft Excel
Interpersonal Skills
Customer Service
Customer Satisfaction
Planning/Organizing
Communication
Bilingual English/Spanish

Behaviors:
Required

Loyal: Shows firm and constant support to a cause
Enthusiastic: Shows intense and eager enjoyment and interest
Innovative: Consistently introduces new ideas and demonstrates original thinking
Dedicated: Devoted to a task or purpose with loyalty or integrity

Preferred

Leader: Inspires teammates to follow them

Motivations:
Required

Goal Completion: Inspired to perform well by the completion of tasks
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Self-Starter: Inspired to perform without outside help

Preferred