- Close renewals and upsell opportunities for assigned geography and/or leads assigned as part of a pooled resource group
- Identify the best virtual channel for customer engagement
- Validate customer needs, shape product plans, and drive sales
- Support in developing and executing territory growth strategies
- Possess core knowledge across products within the subsegment
- Engage Sales Specialists where deep product expertise is required
- Understand specific customer archetypes and needs within the subsegment and territory
- Focus on driving retention and achieving renewal targets
- Use an automated Salesforce workflow to progress deals
- Nurture opportunities and move more renewals outside the 'digital first' selling scenarios to close
- Prefer bachelor's degree in accounting or taxation, or equivalent experience
- 2+ years of experience in Customer Success, SaaS Implementation, and opportunity management
- Proven experience managing to monthly quotas
- Financial/commercial acumen
- Advanced English communication skills
- Strong interpersonal skills and relationship-oriented
- Commitment to a customer-focused schedule
- Intermediate computer skills
- Experience in CRM preferred
- Ability to rapidly learn new knowledge and skills
- Ability to perform under pressure
- Hybrid Work Model: Adopted a flexible hybrid working environment
- Culture: Globally recognized for equality, diversity, flexibility, and work-life balance
- Wellbeing: Comprehensive benefits and resources for mental, physical, and financial wellbeing
- Learning & Development: Access to LinkedIn Learning and internal Talent Marketplace
- Social Impact: Employee-driven initiatives for local and global impact
- Purpose Driven Work: Contributing to justice, truth, and transparency
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Descripción
Associate Customer Success Executive
Are you passionate about bringing your experience to a world-class company that is a market leader for both content and technology? Do you have previous experience driving renewal and upsell sales for existing accounts? If so, we are looking for you.
About the Role:
About You
To apply, please upload your updated resume in English.
Location: CDMX
What's in it For You?
You're invited to be part of a team that helps shape industries, move society forward, and promote diversity of thought and culture worldwide.
Accessibility
As a global business, we seek talented employees regardless of background or classification under applicable law. Equal Employment Opportunity Employer. Accommodations available for disabilities and religious beliefs.
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