Trabajos
>
Mexico City

    Contract: DevOps Service Engineer - México - Upwork

    Upwork
    Upwork México

    hace 4 días

    Default job background
    Descripción

    Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

    Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

    This is an engagement through Upwork's Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork's business. Our HWS team members are located all over the world.

    We are seeking a highly motivated and experienced DevOps Service Engineer specializing in Problem Management to join our dynamic team. As a key player in our technology-driven environment, you will take charge of identifying areas for improvement through a comprehensive analysis of data, including bugs, incidents, post-mortems, and more. The ideal candidate will have a keen eye for identifying trends and systemic issues, ultimately contributing to the enhancement of our platform's performance and reliability.

    Work/Project Scope:

    • Conduct in-depth analysis of data from various sources, such as Jira, Bitbucket, Dynatrace, Big Panda, AWS, incidents, and post-mortems.
    • Utilize data analytics techniques to identify trends, patterns, and potential problem areas within the platform.
    • Own and drive the problem management process from initiation to resolution.
    • Collaborate with cross-functional teams to address identified issues and implement effective solutions.
    • Work independently with limited direction to proactively identify and resolve problems.
    • Drive a culture of continuous improvement by actively seeking opportunities to enhance platform performance.
    • Establish and implement best practices for problem management, incorporating lessons learned from incidents and post-mortems.
    • Work closely with Operational Intelligence, Service Management, and Site Reliability Engineering teams to ensure seamless collaboration and communication.
    • Identify and engage the right parties to address and resolve identified problems.
    • Integrate DevOps practices into the problem management process.
    • Collaborate on automating processes and optimizing operations, enhancing platform reliability.
    • Implement DevOps tools for seamless integration with Jira, Bitbucket, Dynatrace, Big Panda, and AWS .

    Must Haves (Required Skills):

    • Proven Problem Management experience with a focus on DevOps practices.
    • Strong analytical skills and the ability to derive meaningful insights from data.
    • Familiarity with DevOps tools and platforms, including Jira, Bitbucket, Dynatrace, Big Panda, and AWS.
    • Experience collaborating with cross-functional teams, especially in Operational Intelligence, Service Management, and Site Reliability Engineering.
    • Ability to work independently, taking ownership of the problem management process with an emphasis on DevOps principles.
    • Excellent communication and interpersonal skills.

    Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    #J-18808-Ljbffr
  • Dell Technologies

    Service Delivery Principal Engineer

    hace 1 semana

    Dell Technologies Ciudad de México

    Ingeniero(a) de Servicios de TI · En Dell Technologies, nuestros clientes confían en nuestros productos y servicios para impulsar el progreso. Por ello, nos tomamos muy en serio el servicio que ofrecemos. En el área de Ingeniería de Prestación de Servicios nos encargamos de asegu ...

  • In House Leaders

    Service Engineer Equipo Médico Ultrasonido

    hace 3 días

    In House Leaders Ciudad de México

    **SERVICE ENGINEER EQUIPO MÉDICO ULTRASONIDO** · **INGLÉS AVANZADO INDISPENSABLE** · Empresa trasnacional de equipo y dispositivos médicos solicita: · Escolaridad: Licenciatura o Ingeniería Biomédica, Electrónica o afines. · Idioma: inglés avanzado, oral y escrito. · Disponibilid ...

  • Siemens Healthineers

    Customer Service Engineer in Vivo

    hace 4 días

    Siemens Healthineers Ciudad de México

    ¿Queres ayudar a crear el futuro del cuidado de la salud? Siemens Healthineers es un lugar para las personas que dedican su energía y pasión a esta importante causa. Reflejamos nuestro espíritu pionero combinado con nuestra larga historia de ingeniería en la industria de la salud ...

  • Trumpf

    Field Service Engineer Tmx Lt

    hace 3 días

    Trumpf México

    How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With y ...

  • In House Leaders

    Service Engineer Equipo Medico Monitoreo y Soporte

    hace 3 días

    In House Leaders Ciudad de México

    **SERVICE ENGINEER EQUIPO DE MONITOREO Y SOPORTE DE VIDA** · **INGLÉS AVANZADO INDISPENSABLE** · Empresa trasnacional de equipo y dispositivos médicos solicita: · Escolaridad: Licenciatura o Ingeniería Biomédica, Electrónica o afines. · Idioma: inglés avanzado, oral y escrito. · ...

  • LINET

    Field Service Engineer

    hace 6 días

    LINET Naucalpan, México

    **LINET es el fabricante #1 europeo de camas hospitalarias y de enfermería. El portafolio de la compañía incluye soluciones diseñadas para cuidados en terapia intensiva, productos para el tratamiento hospitalario en cama, camas especiales para residencias de ancianos y centros de ...

  • John Crane

    service engineer

    hace 1 semana

    John Crane Ciudad de México

    Brindar soporte y asesoría técnica a todos nuestros clientes y colaboradores. Elevar el servicio en campo mediante la recopilación de datos e información técnica necesaria para la elaboración de propuestas técnicas de mejora, además de asesorar a nuestros clientes en la instalaci ...

  • Recruiters and HR Advisors LATAM

    Kae Service Engineer

    hace 1 día

    Recruiters and HR Advisors LATAM Tlahuac, México

    **Vacante para la empresa Recruiters and HR Advisors LATAM en Benito Juárez, Ciudad de México**: · **Ingeniero de servicio Equipos de Medical Devices**: · **Field Engineer - Cuentas Especiales**:** INGENIERO DE SERVICIO - Field Engineer en Medical Devices** · **- 2 VACANTES EN UN ...

  • Advanced Sterilization Products

    Field Service Engineer

    hace 1 semana

    Advanced Sterilization Products Cuajimalpa, México

    Resumen del cargo · Responsable de realizar el mantenimiento preventivo, instalación, desinstalación, reparación, boletines técnicos o mejora de los equipos marca Advanced Sterilization Products dentro de las áreas y limites designados. Responsable de mantener todos los equipos y ...

  • Alia Integrando Talento

    Service Desk Engineer

    hace 3 días

    Alia Integrando Talento Tlahuac, México

    · Importante empresa con presencia global, busca sumar a su equipo de TI un Ingeniero de mesa de ayuda para atender a los usuarios ubicados en diversos países. · Resolver problemas de los usuarios, relacionados con las aplicaciones de TI, hardware y servicios. · Brindar soporte ...

  • Mitsubishi Electric Automation, Inc. (MEAU)

    Service Engineer

    hace 1 semana

    Mitsubishi Electric Automation, Inc. (MEAU) Ciudad de México

    **Position Summary**: · Under supervision, provide technical service and support to the Machine Tool Builders (MTB's), dealers, and end-users through telephone, on-line and on-site service. · **Position Duties and Responsibilities**: · **Activity & Essential Function Identificati ...

  • Siemens Healthineers

    Customer Service Engineer Jr in Vivo Tabasco

    hace 1 semana

    Siemens Healthineers Colonia Polanco, México

    ¿Queres ayudar a crear el futuro del cuidado de la salud? Siemens Healthineers es un lugar para las personas que dedican su energía y pasión a esta importante causa. Reflejamos nuestro espíritu pionero combinado con nuestra larga historia de ingeniería en la industria de la salud ...

  • GEA

    Field Service Engineer

    hace 1 semana

    GEA Mexico City, México De jornada completa

    Responsibilities / Tasks · Qué harás: · Atención directa de nuestro cliente para la realización de servicio de mantenimiento preventivo y correctivo con base a los estándares GEA. · Instalar adecuadamente y bajo los estándares GEA los equipos asignados dentro de la planeación ...

  • GEA

    Service Sales Engineer

    hace 4 días

    GEA Mexico City, México De jornada completa

    Responsibilities / Tasks · ¿Cuáles serán tus responsabilidades? · Acompañar a los clientes asignados durante todo el ciclo de vida del cliente, desde la fase de ejecución de los proyectos hasta el servicio postventa. · Identificar y aprovechar oportunidades de venta de repuest ...

  • Alia Integrando Talento

    service desk engineer

    hace 1 semana

    Alia Integrando Talento Mexico City, México De jornada completa

    Importante empresa con presencia global, busca sumar a su equipo de TI un Ingeniero de mesa de ayuda para atender a los usuarios ubicados en diversos países. · Resolver problemas de los usuarios, relacionados con las aplicaciones de TI, hardware y servicios. · Brindar soporte téc ...

  • General Electric

    Services Performance Engineer

    hace 1 semana

    General Electric México

    **Job Description Summary**: The Services performance engineer is responsible to address requests from MRO Shops and Services/Engineering teams regarding the thermodynamic response of a commercial aircraft engine. · Activities supporting the diagnose and troubleshoot of engine pe ...

  • Hitachi Energy

    Field Service Engineer

    hace 1 semana

    Hitachi Energy México

    Functions- Field Service Engineering work is focused on providing technical advice to customers including commissioning, installing, and testing of products/equipment.- · - Identifying and correcting more complex problems associated with start-up.- · - Researching, evaluating, an ...

  • Alfa Laval

    Service & Commissioning Engineer

    hace 11 horas

    Alfa Laval City, México

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. ...

  • Flō Networks

    Managed Services Engineer

    hace 6 días

    Flō Networks Ciudad de México

    Flō Networks is a leading provider of telecommunications services between the US and Mexico. We provide connectivity and managed services to Fortune 1000 companies, telecommunications, and cable companies over a fiber optic network that spans over 13,000 miles between both countr ...

  • PPG Industries

    Technical Services Engineer

    hace 2 días

    PPG Industries México

    As Technical Services Engineer, you will be in charge of maintaining the technical equipment for all the stores at your charge. This position is located in Puebla, and you will report to the Tintometric and Technical Services Manager. · **Key Responsibilities** · - You will visit ...