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    Technical Support Engineer - Tijuana, México - Alliance Especializados Del Aire S.A De C.V.

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    Descripción
    y detalle de las actividadesWhat to expect from the role
    • Work experience with different type of HVAC equipment and controls.
    • Opportunity to work on HVAC projects.
    • Exposure to customers and end users.
    • Work in collaboration with a team of professionals.
    • Guided by experts and professionals in the field and learn on the job.
    Responsibilities
    • Take ownership of customer issues reported and see problems through to resolution
    • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
    • Follow standard procedures for proper escalation of unresolved issues to Quality Assurance
    • Provide prompt and accurate feedback to customers
    • Ensure proper recording and closure of all issues
    • Prepare accurate and timely reportsExperiência y requisitosRequirements
    • BS degree in Mechanical, Electromechanical, Mechatronics or equivalent.
    • Attitude to learn In depth knowledge in the product that the technician is supporting.
    • Strong problem solving skills
    • Excellent client facing skills
    • Excellent English written and verbal communication skills
      Número de vacantes 1
      Área Atención a Clientes/Call Center/Telemarketing
      Contrato Permanente
      Modalidad Presencial
      Turno Diurno
      Jornada Tiempo Completo
      Horario Lunes a Viernes 7am 5pm
      Estudios Carrera Profesional
      Inglés Hablado: 90%, Escrito: 90%
      Sexo Indistinto
      Disponibilidad p.
    viajar No


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